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ENROLLMENT MANAGEMENT PROFESSIONALRecord of success in Client Success Management working with Enrollment Management of university online and campus programs with a track record of building and developing effective teams, introducing marketing campaigns, utilizing data driven strategies, and developing creative solutions that drive revenue and enrollment growth.Experience includes Client Relationship Management roles acquiring new accounts and managing existing client relationships across functions and organizational levels from VP's to front line staff to create strong mutually beneficial partnerships with strategic clients.My background also includes university Enrollment Management utilizing current best practices and leveraging CRM applications and financial aid to drive recruitment, conversion, enrollment, and retention rates. I am particularly strong in building and engaging high-performing college admissions, inside sales, and customer success teams in key college and corporate initiatives.
Blackboard
View- Website:
- anthology.com
- Employees:
- 2284
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BlackboardVirginia Beach, Va, Us
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Strategic Partnership DirectorBlackboard Mar 2022 - PresentBoca Raton, Florida, UsDirect and empower strategic partnerships with higher education institutions to ensure successful outcomes. Work with university and college C-suite, Vice-Presidents, Directors, and staff to support enrollment, LMS, IT, student and financial aid services. Performance measured on institutional satisfaction, student outcome and client retention results. Drive the customer life-cycle including pre-sales support, service level performance, and renewal negotiation.
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Senior Client Success ManagerBlackboard Jun 2015 - Mar 2022Boca Raton, Florida, UsManage outsourcing of college student services support related to Admissions, Enrollment Management, Financial Aid, and Student Accounts. Oversee all aspects of service delivery with the institution as well as with internal operations teams. Manage to operational performance metrics, analyze performance/trends, and provide ongoing consulting and training to the client to positively impact the quality of service and desired enrollment metrics. Responsible for client renewal and promotion of additional services to support client goals.
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Executive Director Undergraduate AdmissionsRegent University Dec 2006 - Mar 2015Virginia Beach, Va, UsDirected all aspects of undergraduate admissions, including adult online and traditional student programs. Hired, trained, developed, motivated, and mentored admissions staff. Optimized performance by developing, monitoring, and analyzing team and individual key performance indicators (KPIs) and metrics to identify performance trends and implement any corrective actions necessary. Created communication plans utilizing inbound and outbound telephone, email, and direct mail as well as social media. Established webinars, new campus events and tours to highlight university to prospective students. Partnered with team to develop website, marketing and recruitment tools.Staff: 30 with 3 direct reports. Budget: $2M+ annually.* Accelerated enrollment 65% from initial inquiry to actual.* Improved online program prospect to applicant ratio 150%.* Propelled traditional undergraduate campus enrollment from zero to 1,100 students within five years.* Raised average SAT scores of incoming freshmen by 22 points.* Generated 135%+ increase in undergraduate enrollment across both online and traditional campus programs. -
Account/Project ManagerDiebold Actcom Security Solutions 2005 - Dec 2006Recruited by Actcom owner / former owner of NKL to manage account acquisition and management of projects ranging from small retail camera installations to military applications. Consulted with government and commercial IT / security managers to identify and define wireless Internet and/or physical security needs. Staff: 5 direct reports. Budget: up to several million-dollar project budgets.* Drove regional sales growth.* Saved contract with major DoD client from pending termination.
Ken Baker Skills
Ken Baker Education Details
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Virginia TechMarketing -
Strome College Of BusinessMba
Frequently Asked Questions about Ken Baker
What company does Ken Baker work for?
Ken Baker works for Blackboard
What is Ken Baker's role at the current company?
Ken Baker's current role is Strategic Partnership Director at Anthology + Blackboard.
What is Ken Baker's email address?
Ken Baker's email address is bk****@****ent.edu
What is Ken Baker's direct phone number?
Ken Baker's direct phone number is +175735*****
What schools did Ken Baker attend?
Ken Baker attended Virginia Tech, Strome College Of Business.
What skills is Ken Baker known for?
Ken Baker has skills like Higher Education, Enrollment Management, Leadership, Admissions, Staff Development, Leadership Development, Public Speaking, Training, Research, Program Development, Sales Management, Strategic Enrollment Management.
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