Keith Bower

Keith Bower Email and Phone Number

Associate Director - Call Center Operations @ Savers | Value Village
Seattle, WA, US
Keith Bower's Location
Seattle, Washington, United States, United States
Keith Bower's Contact Details

Keith Bower personal email

Keith Bower phone numbers

About Keith Bower

Curious, innovative leader. Passionate about delivering value to the enterprise and making decisions based on data. Highly successful at translating business needs into value added systems, developing strong teams, and delivering systems that drive value throughout the enterprise.Specialties: People management; Skilled liaison between business and technical users; Able to understand and transform complex data into actionable information; Excellent negotiation skills; Analytical thinker; Innovative problem solver; Able to quickly troubleshoot and resolve critical issues.

Keith Bower's Current Company Details
Savers | Value Village

Savers | Value Village

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Associate Director - Call Center Operations
Seattle, WA, US
Keith Bower Work Experience Details
  • Savers | Value Village
    Associate Director - Call Center Operations
    Savers | Value Village
    Seattle, Wa, Us
  • Savers | Value Village
    Associate Director - Call Center Operations
    Savers | Value Village Jun 2022 - Present
    Lead three call center teams providing excellent customer service to our partners and donors. Plan and execute solicitation efforts for the enterprise.
  • Savers
    Sourcing Program Manager
    Savers Sep 2016 - Jul 2022
    Bellevue, Wa
    Provide technical and strategic leadership across all programs in the sourcing division.  Partner with Sourcing and Operations leadership to drive process and systems improvement.
  • Savers
    Solution Delivery Manager
    Savers Feb 2015 - Sep 2016
    Bellevue, Wa
    Partnered with business and IT leadership to design solutions and ensure investments were aligned to the strategic priorities of the enterprise.  Had a key role in establishing project management discipline for the enterprise by creating frameworks and processes that were both culturally sensitive and transformative.  Provided Program Management driving process improvement and adoption of best practices across multiple programs while developing a culture of quality, accountability, speed to market, and effective change management.
  • Nordstrom
    It Project Manager - Merchandising Systems
    Nordstrom Nov 2012 - Feb 2014
    Seattle, Wa
    I led a geographically diverse, multi-disciplined team which successfully delivered Merchandising projects (Oracle and custom) ranging from small to $1+ million.
  • Nordstrom
    It Project Manager- Logistics Systems Services - Production Support & Systems Development
    Nordstrom Mar 2010 - Nov 2012
    I built a high performing team, and together we eliminated the backlog of problem tickets within one year while exceeding all SLA metrics. In addition, I led cross departmental teams which delivered successful merchandising projects.
  • Nordstrom, Inc.
    Bio Sr. Project Manager - Business Intelligence & Business Systems Development
    Nordstrom, Inc. Mar 2005 - Mar 2010
    I led and managed geographically diverse, multi-departmental teams providing highest quality production support for our Business Intelligence and Merchandising Systems platforms. I also built and led teams which successfully delivered $1+ million projects for both Merchandising (Oracle and custom) and multiple reporting systems including: Actuate, Hyperion OLAP tools, RDW, the MicroStrategy software suite, Business Integration tools, Enterprise Data Warehouse and Supplier Portal (IBM WebSphere).
  • Nordstrom, Inc.
    Manager – Enterprise Learning & Development
    Nordstrom, Inc. Feb 2002 - Mar 2005
    I built and lead teams which included both technical and non-technical members, in the design, development, and delivery of technical and “soft skill” learning materials and programs for the enterprise. Established a corporate e-learning philosophy enabling delivery of learning programs to be "just in time" company wide.
  • Nordstrom
    Senior Education Lead, Information Technology / Corporate Headquarters
    Nordstrom Jan 1999 - Feb 2002
    I lead the design, development and delivery of training materials ranging from MS Office applications and “soft skills” programs to highly complex materials for financial modeling and merchant leadership. I also designed, coded, and implemented the HR intranet used by Seattle corporate headquarters campus.

Keith Bower Skills

Business Intelligence Management Business Analysis Project Management Retail Team Leadership Business Process Sdlc Change Management Process Improvement Vendor Management Requirements Analysis Team Building Data Analysis Cross Functional Team Leadership Customer Service Business Development Microsoft Office Problem Solving Forecasting Enterprise Software Business Process Improvement Mentoring Requirements Gathering Team Management Coaching Data Warehousing Agile Methodologies Microsoft Excel Supply Chain Negotiation Excel Agile

Keith Bower Education Details

Frequently Asked Questions about Keith Bower

What company does Keith Bower work for?

Keith Bower works for Savers | Value Village

What is Keith Bower's role at the current company?

Keith Bower's current role is Associate Director - Call Center Operations.

What is Keith Bower's email address?

Keith Bower's email address is ke****@****rom.com

What is Keith Bower's direct phone number?

Keith Bower's direct phone number is +142546*****

What schools did Keith Bower attend?

Keith Bower attended University Of Washington.

What skills is Keith Bower known for?

Keith Bower has skills like Business Intelligence, Management, Business Analysis, Project Management, Retail, Team Leadership, Business Process, Sdlc, Change Management, Process Improvement, Vendor Management, Requirements Analysis.

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