K. C. Email & Phone Number

Burtonsville, MD, US

Washington, DC, US

As an IT Specialist, System Administrator, Information Technology Specialist, Telephone Control Officer (TCO), and Information Management Officer (IMO), I deliver comprehensive programming and database support to users across five distinct WAN and LAN networks globally. My responsibilities encompass a broad range of technical and managerial tasks.

Falls Church, Virginia, US

Provides Service Desk support for an enterprise network. Primary point of contact for responding to and managing end user requests for tier 1, tier 2, and 3 as needed. I support INSCOM services and help resolve incidents for all services provided on Classified, Unclassified, and designated coalition networks as well as BES2 and other mobile computing.

Atlanta, Georgia, US

Enforcing uninterrupted availability of all IT services, resolving incidents from first contact to tier 1, tier 2, and 3 as needed. Work directly with customers over the phone or in person depending on the issue providing excellent customer solutions to questions, concerns, account issues, directories, network connection and needed services.

Herndon, Virginia, US

Supporting a large organization, providing day-to-day operational, maintenance of Windows-based systems, troubleshooting for servers, storage devices, workstations, print devices, and systems upgrades. Works with customers to analyze current workstation needs and identify areas in need of improvement, executes a roadmap to remove single points of failure.

Arlington, Virginia, US

As a Senior Staff Advisor and Service Desk Manager, I provided and lead time-critical IT support to thecommand group, senior staff of the 1st Combat Aviation Brigade (CAB) as well as the AviationSupport Battalion, which included management and user interaction, incident change request, andproblem processing. Assist in planning, configuration, management.

Arlington, Virginia, US

Communications Coordination ManagerTasked with producing time-pivotal IT and communications support to the Supreme AlliedCommander Europe (SACEUR), The Office of the SACEUR consisting of thirty-six joint servicemembers and other senior US and allied staff. Successfully migrated classified and unclassifiedmessaging services, responded to situations where.

Arlington, Virginia, US

Rendered IT and Communications Support to the Office of the Defense Representative Pakistan(ODRP). Oversaw and conducted the operations and maintenance of three coalition networks inseven global locations while maintaining cryptographic key in multiple devices, requiringsynchronization with multiple agencies. Additional facilitated strategic secure.

Arlington, Virginia, US

System Administrator,responsible for providing a full range of IT support services to customer activities including client/server services and administration of enterprise network infrastructure. Demonstrating a strong understanding of System/ Network administration functions in Windows Server 2012R2, Windows 7, and Linux environments including Active.

Arlington, Virginia, US

Specialized in the troubleshooting and documentation of all technical issues surrounding WindowsOS, MS Office, email, hardware/software, and network connectivity. Provided recommendationsto effect procedural changes in order to save time, labor, and other costs while improvingoperating efficiency. Earned a reputation for quickly resolving complex issues.

Bachelor Of Science - Bs, Management Information Systems, General

Advanced Leadership Development Course

Information Systems Analyst Course