As an IT Specialist, System Administrator, Information Technology Specialist, Telephone Control Officer (TCO), and Information Management Officer (IMO), I deliver comprehensive programming and database support to users across five distinct WAN and LAN networks globally. My responsibilities encompass a broad range of technical and managerial tasks, including: Overseeing Technical Specialists: Guiding teams in the effective utilization of database management systems and software, ensuring robust installation and maintenance of Updated virus software. Software Management: Managing the customization, deployment, and maintenance of off-the-shelf software applications on servers and workstations. Technical Support: Providing continuous support in all matters related to Automated Information System (AIS) and Information Technology Service Management (ITSM). Documentation and Evaluation: Developing and maintaining standard documentation, conducting performance studies, and identifying areas for improvement. System Configuration: Establishing baseline configurations for desktops and laptops across ACIC NIPRNET/SIPRNET/JWICS/SAP. Upgrades and Survivability: Designing and implementing technical solutions for system upgrades and ensuring system survivability. Cybersecurity and Privacy: Utilizing my expertise in cybersecurity, privacy principles, and organizational requirements to make informed decisions and provide sound technical advice. My role requires building and maintaining strong working relationships with both military and civilian personnel at all levels. This involves addressing and resolving complex, non-routine technical issues effectively. By integrating these responsibilities, I ensure the IT infrastructure remains secure, efficient, and responsive to the needs of the organization. My dedication to continuous improvement and excellence in service drives me to seek out and implement innovative solutions that enhance our technological capabilities

Provides Service Desk support for an enterprise network. Primary point of contact for responding to and managing end user requests for tier 1, tier 2, and 3 as needed. I support INSCOM services and help resolve incidents for all services provided on Classified, Unclassified, and designated coalition networks as well as BES2 and other mobile computing communications.

Enforcing uninterrupted availability of all IT services, resolving incidents from first contact to tier 1, tier 2, and 3 as needed. Work directly with customers over the phone or in person depending on the issue providing excellent customer solutions to questions, concerns, account issues, directories, network connection and needed services.

Supporting a large organization, providing day-to-day operational, maintenance of Windows-based systems, troubleshooting for servers, storage devices, workstations, print devices, and systems upgrades. Works with customers to analyze current workstation needs and identify areas in need of improvement, executes a roadmap to remove single points of failure in enterprise network systems, Manages and deploys Windows Operating Systems in accordance with DOD security standards.

As a Senior Staff Advisor and Service Desk Manager, I provided and lead time-critical IT support to thecommand group, senior staff of the 1st Combat Aviation Brigade (CAB) as well as the AviationSupport Battalion, which included management and user interaction, incident change request, andproblem processing. Assist in planning, configuration, management and monitoring the LAN andWAN. Led a ten personnel team to migrate from Windows 8 to 10, The change was coordinatedwith 0% loss of productivity. In addition, deployed newly purchased workstations throughout theLAN and WAN footprint

Communications Coordination ManagerTasked with producing time-pivotal IT and communications support to the Supreme AlliedCommander Europe (SACEUR), The Office of the SACEUR consisting of thirty-six joint servicemembers and other senior US and allied staff. Successfully migrated classified and unclassifiedmessaging services, responded to situations where standard procedures have failed in order toisolate and fix malfunctioning equipment and software both in fixed and remote locations. Deployed, operated, and maintained satellite communications equipment to provide reach backcapabilities to US and Allied forces

Rendered IT and Communications Support to the Office of the Defense Representative Pakistan(ODRP). Oversaw and conducted the operations and maintenance of three coalition networks inseven global locations while maintaining cryptographic key in multiple devices, requiringsynchronization with multiple agencies. Additional facilitated strategic secure communicationsbetween the Pakistan Chief of Staff and the highest levels of U.S. military Afghanistan, Florida,and Washington D.C.

System Administrator,responsible for providing a full range of IT support services to customer activities including client/server services and administration of enterprise network infrastructure. Demonstrating a strong understanding of System/ Network administration functions in Windows Server 2012R2, Windows 7, and Linux environments including Active Directory, DNS, GPOs, hardening and auditing.

Specialized in the troubleshooting and documentation of all technical issues surrounding WindowsOS, MS Office, email, hardware/software, and network connectivity. Provided recommendationsto effect procedural changes in order to save time, labor, and other costs while improvingoperating efficiency. Earned a reputation for quickly resolving complex issues, such as responsetime to trouble tickets, by creating a systematic method of prioritizing user requests that improvedprocessing time from one week to several hours.