Ashley Fitzpatrick Email & Phone Number

United States

Queens, New York, United States

- Oversee operations, sales team and trainers in 2 locations, resulting in overall sales growth- Oversee daily studio operations and studio management teams, including Front Desk, Trainers, Retail inventory and Facilities operations- Responsible for sales, employee development, and retention- Manage and drive studio performance by working strategically to assess and meet all essential studio, retail, and overall business performance metrics, and make appropriate, informed business decisions- Oversee all labor schedules to ensure proper coverage and alignment with budgeted hours- Manage communications with and between owners, supervisors, peers and subordinates regarding studio needs to ensure that all departments are appropriately supported and supplied at all times- Manage and oversee all talent acquisition including recruiting, screening, hiring, onboarding and training new employees across all departments- Coach a team of motivated employees, by conducting monthly, quarterly, and annual performance reviews, and work with the owners to effectively address personnel concerns or issues- Work with leadership to create and maintain a unified culture and high staff engagement throughout the studio- Partnered with the local and corporate marketing teams on ideating and implementing new brand initiatives positively impacting clients and employees

Norwood, Massachusetts, United States

- Maintain Service standards / Ensure guest satisfaction- Maintain cocktail consistency & service standards through high volume- Practice safe alcohol service according to state serve safe laws- Adhere to cash handling policies- Maintain / grow "regular" guest clientele

Boston, Massachusetts, United States

- Maintain Marriott standards / Ensure guest satisfaction- Maintain cocktail consistency & service standards through high volume- Practice safe alcohol service according to state serve safe laws- Adhere to cash handling policies

Boston

- Oversaw the hiring, onboarding, training, and employee development for 11 stores with over 1000+ employees- Worked directly with the Director of HR to oversee store opening recruitment by hosting successful on-site job fairs in five states- Worked directly with the COO to create and implement company-wide hiring/ recruiting, training/compliance, and employee development/retention systems and routines resulting in a 43% improvement in employee retention- Worked with Senior leadership to create SOP books and maintain the upkeep of Employee Handbooks in five states- Worked with Senior leadership to create management and employee development programs to prepare existing talent for upcoming and anticipated opportunities and new store development, resulting in 80% of leadership being promoted from within- Worked directly with store-level GMs to ensure staffing pars were metWorked with GMs to ensure training operations met company-wide standards by creating and implementing train-the-trainer programs company-wide- Worked with Culinary and Beverage Directors to create menu recipe specs, resulting in an 18% improvement in food costs and 22% improvement liquor cost- Assisted Culinary and Beverage Directors, alongside store-level leadership, in identifying productivity, operational and financial opportunities in the food and beverage departments- Worked with the Senior Vice President of Sales on the allocation of a $1M marketing budget with a focus on recruitment and onboarding