🌏 Katayoon Dej-Panah Email & Phone Number

As the International Trade and Education Coordinator at Zonos, I am responsible for training and education. In addition to creating training and supporting company-wide education, I am also acting project manager for the Decoder team, helping manage their Jira board and troubleshooting support issues.

United States

The heart of a Saas company is its Customer Success Team. Responsible for customer happiness, solutions, upsells, and returning revenue; Customer Success Team members have a big job. At Zonos, I support all new CS team members with training, coaching, and mentoring. I help new Zonuts translate their customer service skills into customer success skills. - Create all training materials for Customer Success, Onboarding, and Retention Managers.- Lead all new hire training for Customer Success.- Create and execute new process documentation- Facilitate ongoing training for all 3 Customer Success teams.

St George, Utah, United States

As a Customer Success Manager, I work closely with customers to understand their pain points and how Zonos solutions can help alleviate those pains. I developed strong relationships with customers as their trusted advisor throughout the accounts lifecycle. From the sales hand-off to onboarding to adoption and renewals, I work with customersto help ensure they are getting the best value from their Zonos solutions.

Remote

Secured, managed and cultivated partnerships with local community based organizations to support the expansion of our Clubs program and recruited students for Girls Who Code's Summer Immersion Program.Responsibilities:OutreachLead generation/researchHost events for educatorsRepresent Girls Who Code at statewide and national eventsPresent at conferences and host workshopsDeveloped training content for new staff and lead trainingsAccomplishments:70% increase in GWC clubs across territoryPresented at conferences and hosted professional development events for educators across WA, NV and AK.Increased Girls Who Code’s presence in schools across WA, NV and AK

Seattle, Washington, United States

Responsible for engaging corporate/community stakeholders and creating collaborative efforts in order to help fulfill the mission of the Pacific Science Center. Responsibilities:Sales/Fundraising to secure corporate sponsorship, grants and general supportManaging Corporate Membership programAdministering corporate funded grantsRelationship ManagementMaintain a portfolio of 75+ Corporate PartnershipsMaintain accurate information in Salesforce and Siriusware Accomplishments:Increased Corporate Member engagementImplemented a strategic stewardship plan to increase member retentionExceeded event sponsorship fundraising goal by 45%Revamped corporate member program and increased funding by 30%

Greater Seattle Area

Dana Point, Ca

Responsibilities:Fundraising through direct asks and grantsExecuting grant deliverables and maintaining grant budgetsManage all aspects of the membership programMarketing- created content social media, e-newsletter and websiteDatabase administrator using Raiser's EdgeAccomplishments:Increased membership and member retention by 75%Increased member engagement by creating new programming and eventsIncreased social media following through organic messagingOverhauled organization's website for improved UX

Dana Point

Responsibilities: Fundraise for Adopt-A-Class field trip scholarship programLiaison between schools and education teamCommunicate with teachers and school staff Accomplishments:Exceeded fundraising goal by $40,000Improved internal processes for field trip management

Bachelor Of Arts (B.A.), Cultural Anthropology

Nanodegree, Data Foundations

Activities and Societies: Manipulating, analyzing and visualizing data with Excel, SQL and Tableau.

Associate'S Degree, Cultural Anthropology