Karen Deloumi Email & Phone Number

Los Gatos, Ca, Us

San Jose, California, Us

Palo Alto, Ca, Us

Healthcare IT 2.0 focused company: Bridging between technical and business, perform roles of, client advocate, project/program manager, business analyst, product manager and business manager. Work to drive delivery of iterative quality results, maintain focused effort and influence strategic direction. Internalize customer needs and industry trends to assure effective end results.

Foothill Community Health Center formally known as San Jose Foothill Community Clinic - Board Member and IT Committee founder / chairperson. Successful not-for-profit primary care health care provider. Drive organizational goals, policy, strategy and vision through board action via, personnel, management, financial data and leadership. IT Committee focused on HIPAA and HRSA standards conformance, risk mitigation, new technologies, systems and processes: Work to prioritize, issues and related activities. Keep board current and propose new opportunities. Exposure to billing life cycle, back-end office processes, coding, healthcare trends, software eClinical - electronic medical record (EMR) system, infrastructure, process flows, web site design and clinic work flows.

Lead Project Management, Business Development, Operations, Business Strategy, Content. Build EMR value added reseller (VAR) and managed services IT business. Develop strategy, document customer needs, leverage software vendor documents, knowledge and implementation processes. Focus on customer satisfaction, existing health provider business processes, plan for managed service operations offering. Build internal and external processes and image. Focus on Meaningful Use conformance.

Los Gatos Skate Park Fundraising Committee Chairperson. Lead -large- grass roots effort and ballot initiative campaign to fund $850,000 park; Roles included CIO, strategist, project and program manager, team member community networking, public relations. Team raised over 100K in fifteen months plus an additional100K in commitments and high level public visibility. Rallied community support. Collected enough qualified signatures to put issue on Feb. ‘08 ballot. Built strong actively involved core and secondary volunteer teams. Team consists of youth and adults. Ballot measure focused on bridging gap between donations and park costs.

Facebook Palo Alto, CA. Business Operations and Systems Infrastructure Business Continuity and Disaster Recovery Risk Assessment. Working with industry expert, conduct business continuity and infrastructure risk assessment based on BS25999 industry standards. Provide 6 month, 1 year implementation road maps. Recommendations focused on crisis management preparedness, business and infrastructure risk mitigation and disaster recovery process improvements. Address opportunities across company with focus on hardware/ software infrastructure and growth trends. Work performed through interviews, research, proprietary industry standard assessment tool and by comparing current to industry. Findings documented in report providing management focused graphs, metrics and other details.

Teaneck, New Jersey, Us

Mercury Insurance Infrastructure Assessment, Brea, CA. Assess and recommend improvements to increase productivity, reduce costs and identify opportunities to decrease system spend. Communicate industry trends. Recommend changes across departments and processes including individuals and management.

San Jose, Ca, Us

eBay Inc. - Marketplace Enterprise Infrastructure Services, San Jose, CA. Business systems analyst working to lower business continuity and disaster recovery risk for high transaction volume, fast paced business through infrastructure productivity and process improvement. Develop business requirements to automate disaster recovery playbook execution and maintenance processes for eBay Marketplace data centers. Develop innovative application architecture and UI’s to streamline implementation of future phases and business process management system (BPMS) projects. Designed data driven architecture to reduce process complexity and application maintenance requirements. Identify requirements to increase visibility of change request and benefit metrics activities. Perform project and product management activities as required to support project, team and outsourced development vendor. Identify opportunities to increase infrastructure maintenance productivity through use of disaster recovery process automation modules. Lead BPMS proof of concept external vendor effort. Work to help map infrastructure dependencies - predecessor to standard CMDB products.

San Jose, Ca, Us

2007 – 2008 Consultant - Cisco Systems, Inc. – Executive Briefing Center, San Jose, CA. Business analyst focused on re-engineering executive briefing center customer engagement scheduler system. System to support next generation virtual communication technologies including Cisco’s TelePresence. Provide innovative solutions plus operations support via current briefing center system. Fast-paced, global development project, highly visible and team oriented project involving 3rd party outsource development vendor. Other skills and roles: Process analyst, business / IT technical liaison, application design, strategist, issue mitigation, vendor interface, planning, project management, data analysis and big picture visionary.

Santa Ana, California, Us

Automated health expense approval and transaction authorization via MasterCard / Visa debit / credit cards utilizing global merchant Point-of-Sale (POS) network based on health Merchant Category Code (MCC), governed by IRS/federal pre-tax spending account and HIPAA conformance rules. Responsibilities included: strategy setting, project definition, strategic business and technical process analysis, data analysis, solution design, project management, technical and testing lead, technical writing, implementation management, system support, outsource vendor liaison, implementation of software upgrades, propose business development strategy. Functionality responsibilities: transaction authorization through settlement, electronic funds transfers (ACH), reimbursement via MasterCard issued credit/debit cards and checks, individual HSA fund, bank account and POS transaction reconciliation and recovery, employer / benefit provider invoicing based on volume, financial reporting.

Work directly with functional and strategic level decision makers in multiple capacities: strategic market research - primary and secondary including nanotechnology, business development, sales, project management, marketing, event planning, grant preparation, independent sales representative, account management, customer care, marketing communications, graphics and technical support. Projects: gift card process, growth opportunities and trend analysis; Legal office system management tool marketing recommendations, School district individual school performance perception study; Nanotechnology startup strategic research.

Houston, Texas, Us

WEB MASTER / PROJECT MANAGER - HP IT Business Solutions, Hewlett Packard, Palo Alto, CA. Knowledge, process and content manager for central internal communications web site. Site used by 3000 plus globally dispersed IT professionals to keep current on company-wide IT related initiatives and communications. Duties include setting web site strategy, objectives, leading of projects, SQL data inquiries, creating graphics, modifying HTML and conducting cross-functional investigations. Recommend solutions to meet changing business needs. Manage and support development team activities. Provide consulting services to corporate communications team regarding content, layout and targeting customers’ interests. Manage feedback and discussion module by monitoring, investigating and troubleshooting system issues. Alert upper management to urgent issues and respond via global posting and to individual employees. Worked to standardize processes and design easy to use interfaces. Work with functional and strategic level decision makers.

Houston, Texas, Us

Successfully lead Y2K preparation team of 10 managers responsible for 25 plus employees. E-commerce software solution comparison investigation. Acquisition system integration project manager. Cross-departmental web services integration project liaison. Y2K: Cross-functional responsibility to track project, report progress, mitigate risk and work to resolve critical issues. Interface with middle and high-level managers. Create templates required to streamline efforts, lead disaster recovery planning, facility preparedness plans, communications etc... Delegate tasks across team members. Web Services: track and provide server response times for new globally dispersed applications. E-Commerce Software Solution: Work with functional and strategic level decision makers. Create decision matrix, interview vendors, work with management to refine and focus strategic client presentations.

Houston, Texas, Us

Worldwide Electronic Information Services, Channel Marketing, Hewlett Packard, Santa Clara, CA. Lead technical team supporting reseller / channel marketing web site and content / document management system in a quickly changing environment. Resolve and document third level escalation related issues. Manage service requests, outsource development contractors and work closely with internal development team. Manage communications with requesters. Actively advocate and project manage support requirements during large cross-functional projects. Provide technical support training. Pro-actively identify and advocate for process improvement opportunities. Continuously increase technical knowledge. Perform Lotus Notes Administration functions.

Houston, Texas, Us

Houston, Texas, Us

Bs, Business With Business Information Computing Systems/ Mis

Health Information Technology Certificate Of Completion, Health Information Technology, Quality, Informatics, Process Analysis, Project Management

Project Management