Kara Engstrom Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

- Asset Management - Okta MFA Administration - Software Install / Issues / Access- Microsoft Azure- Hardware Issues (Laptops / MacBooks)- Operating System Support (Windows / MacOS)- Active Directory: Account / Device / Group Management- Email Support: (Distribution Lists / Delegation)- Equipment / Peripheral Requests- Equipment Troubleshooting- Termination Requests in Compliance with SOX- Ticket SLA Adherance- Special Projects as assigned

Dallas, Texas, United States

- MDM (Moble Device Management)- Mobile Device Support- Mobile Application Support- Software Install / Issues- Active Directory Account / Group Management- Equipment / Peripheral Requests- Equipment Troubleshooting- Termination Requests in Compliance with SOX- Service Desk Ticket SLA Adherance- Special Projects as assigned

Dallas-Fort Worth Metroplex

A woman owned IT Services business. Flyntech is a tech business that repairs/sets up computer/peripherals and mobile devices. We also provide various types of computer/mobile device training, social media training, and basic computer and online security.Come to us for all your personal computer/mobile device needs!

Dfw Airport

• Management of daily departmental duties and standard of work processes• Shift Supervision of 50+ Associates• Ensuring that all units are packed for customers per CPT times, preventing the delay of customer orders• Allocation of Labor• Safety Audits to ensure all associates are working safely and following safety standards• Associate Engagements to improve Quality and Performance• Escalation of any barriers to leadership• Execution of working standards in the areas of Safety, Quality, and Productivity to ensure daily operational goals.• Management of area indirect associates to ensure the department has enough on staff for the number of employee’s staffed for the shift.• Lead Stand-Up Pre-Shift Meetings

Dfw Airport

Train new hire associates on processes of their job in the Pack Process.Coach current associates on quality errors, process speed, and new Pack Processes (Cross Train)Explain and demonstrate Pack Processes to new leadership hires and new department hires (i.e. HR, Safety Teams).

Dfw Airport

Pick/Sort/Pack/Ship/Problem Solve Customer orders

Dfw Airport

Pick/Sort/Pack/Ship/Problem Solve Customer orders

Irving, Tx

• Validating P1 and P2 Incidents; duties included following the incident through the life cycle of the incident; getting the correct resolvers involved; ensure resolution in a timely manner; provide updates as needed• Managed SLAs, CSAT, and training for Unisys and internal Flowserve IT Teams; Responsibilities included quarterly resolver group presentations to 300+ IT Resolvers around the world that contained analytics, ticket handling best practices, and ITIL processes• Proficient with IT Governance and Compliance, IT Change Management, Vendor Management• Managed day-to-day workflow for 10 deskside techs across the US. Duties included ensuring tickets more than 5 days were handled, CSAT scores were maintained at a score of 4.25 or higher, assigned end-user escalations, managed projects to ensure on-time delivery • Managed multiple projects requiring IT Service Delivery of 3rd party vendor with Unisys and nSight, including Onboarding/Offboarding Unisys & nSight support staff to reduce deskside support tickets and ticket referrals • Provided direct personalized (White Glove) IT support for VIP End-users (Director level or above)• Spearheaded effort to provide IT Tech Tips and knowledge documents monthly for End-User IT communications• Proficient with ISOQuest, Intellaquest, and Sharepoint• Experienced building UX environments • Wrote Standard Operating Procedures (SOPs) and application help files• Identity Management (idM) – Oracle Password and Access Management (OIM or PAM)• Proficient with ADUC for maintaining Active Directory user accounts• System account auditing for compliance with Sarbanes/Oxley, 90-day non-use policy, contractor expiration policies, termination• Project work implementing ServiceNow into the Flowserve Environment; Remedy ticketing software, ServiceNow ticketing software• Experienced with Webex, Zoom, and BlueJeans video conferencing; assisted our VIP end-users with setting up conferences in the conference rooms or office

Dallas-Fort Worth Metroplex

Manager of Private Investigators. Manage investigator schedules and assignments. Review completed investigation reports for accuracy and professionalism. Review and critique photography and video provided by investigators after completed investigation.Provide training and coaching.Interview potential employees.Performance Reviews.Ensure Investigators are licensed with the State of Texas and License renewal.Ensure Investigators completed the required hours of training per year.Ensure investigator presence in court when needed.Perform Investigations as needed. Request public records from courts.

Dallas-Fort Worth Metroplex

Conduct Private Investigations for child custody, workman's comp claims, lawsuits, and divorce cases.Take video, photography, vehicle tracking, and document each activity that can be used in court if needed.Compile a full report of activities, photos, and video for the client after completion of the investigaiton.Testify in court if necessary. Collect court documents from courts that may be needed for an investigation.

Plano, Tx

Maintained user accounts for Oracle, Active Directory, LDAP, ESSBASE, Lotus Notes, Dom Web, and idM. Provided idM user account support. Assisted in idM testing for AD/E-Mail auto-provisioning between idM and AD. Contact point for all auto-provisioning issues after go live. Created documentation for team processes for auto-provisioning issues and new procedures. Compliance with Sarbanes/Oxley and PepsiCo user account policies for active, inactive and terminated accounts.• Identity Management (idM) – System security tool that allows for one password and routing for approval and denial of requests. idM also allows for system account auditing• Experienced with Oracle User Account management• Extensively used ADUC, Activroles, LDAP/Sessions for maintaining Active Directory user accounts• Proficient with NIS (National Inventory System) for maintaining user accounts• Project work for idM and Active Directory Auto-provisioning. Testing to ensure all the processes worked for the user accounts to provision properly without manual interaction• System account auditing for compliance with Sarbanes/Oxley, 90-day non-use policy, contractor expiration policies, termination• Experienced with SM7 ticketing software, Lotus Notes• Compliance with SLA’s and escalation procedures

Carrollton, Texas, United States

• Responsible for backups, restores, application support, remote dial-up and VPN, network monitoring and general PC support.• Engaged in user account auditing for termination, non-use, contractor, and Sarbanes/Oxley policies & compliance• Regional Mail Project Implementation Manager. Migrated the Americas Region (U.S, Mexico, Canada, and Brazil) from Openmail to Mirapoint Email Systems and from Microsoft Office 2000 to Microsoft Office XP.• Proficient with HP-UX 11.0, Sun Solaris, Linux 7.0, Microsoft 95, 98, NT, 2000, XP, Vista, Windows 7, and MPE/ix operating systems• Used Unix Shell Scripting, Tivoli Maestro job scheduling software, HP Openview, Remedy Ticketing Software• Proficient in Veritas NetBackup, Fbackup, HP Omniback and Backup Exec backup/restore software• Proficient in remote dial-up and VPN troubleshooting• Experienced in creating and maintaining web pages• Proficient in technical writing, specifically user documentation and training

Dallas, Texas, United States

Carrollton, Texas, United States

Responsible for changing, making and canceling reservations, training assistance for new hires, team leader for a team of six professionals.• Booked, changed and cancelled Reservations strictly for the Hilton Honors Program. • Team Lead for a group of six professionals.• Provided excellent customer service.• Guest services team member, training help for new Reservations Sales Agents, worked with customers and hotels to correct reservation mistakes.• As a team lead, I reviewed calls with team members and provided feedback/coaching to ensure excellent customer service.

Rawlins, Wyoming, United States

Managed transport officers' schedules, driving routes, time off, and travel accommodations.Managed PayrollManaged account receivables and payablesMarketing to sheriff's offices around the country.Provided transport bids for the transport of extradition. Transported for extradition when needed.

Ba, History, Political Science

Activities and Societies: Phi Alpha Theta, Pi Sigma Alpha, North America Scholar Consortium Honor Society

Aa, Aas, Liberal Arts, Unix Administration