Ken Derector Email & Phone Number

Austin, Texas, US

Rockledge, Florida, US

Project Management Office, I oversaw the strategic direction and implementation of projects. In addition to existing responsibilities like standardized documentation and reporting, I focused on enhancing resource, risk, and quality management. I prioritized portfolio management and stakeholder engagement while promoting continuous improvement and staff.

Miami, Florida, US

• Assistant to the PMO Director, drawing from prior expertise to ensure streamlined project initiation, efficient requirement management, proper ROI evaluation, and effective communication strategies, among other.
• Enhancing Telecommunication Infrastructure: Spearheaded the enhancement of telecommunication infrastructure across 11 Care Centers in the South Florida region, optimizing network capabilities to bolster operational.
• Facilitating Cloud-Based Telephony Migration: Led collaborative efforts with internal stakeholders and external partners to orchestrate a smooth transition from traditional PBX systems to advanced cloud-based telephony.

Miami, Florida, US

• Managed and supported the delivery and post-implementation of various IT infrastructure projects to meet the needs of core business requirements; enhanced office-wide security systems and processes of 11 different sites
• Oversaw a telephony upgrade project of 400+ phones, from Avaya to Cisco; tracked key metrics through various scheduling/task management software; analyzed and determined ROI for replacing legacy infrastructure that.
• Streamlined operational efficiency of a 300K sq. ft. 5-floor office by replacing sunset high-maintenance legacy infrastructure with a new data center and 7 IDF closets; realized savings of $70K in extended maintenance.
• Exhibited excellent leadership skills by supervising a team of 55 end-user computing staff to complete the migration of Windows 7 to Windows 10 across approximately 6,000 workstations in the US; produced $125K savings.
• Developed and maintained project documentation that included defining project scope, continued documentation and reporting, task checklists, cost control report, risk identification and analysis.
• Oversaw the deployment of multifactor authentication infrastructure and deployment, laptop hard drive encryption, and Outlook phishing application.

Davie, Florida, US

• Showed strong managements skills by driving a team to implement performance upgrades to Agilysys LMS property management, front-desk, POS, telephony, badge access, information security, and call management systems to.
• Employed superior technical knowledge to enforce improved change control processes and optimize business operations; minimized outages during business hours that led to an increase in customer satisfaction
• Demonstrated superior verbal communication skills by proactively liaising with external vendors to define project requirements and request for a cost proposals (RFPs); develop best practices for negotiating contracts.
• Worked to collaborative with the IT management team to support cabling, terminal purchases, and installation of 350+ new terminals; leveraged in-depth knowledge of information technology to conceptualize strategies.

Plantation, Florida, US

• Chaired the planning and implementation of software installation and IT infrastructure projects across 2 nationwide fulfillment centers; researched, obtained, and reviewed quotes/contracts with the best pricing to be.
• Served as subject matter expert on IT in the absence of networking engineers to assist with project testing; aligned projects with set budgets through effective project scheduling, risk mitigation, coordination of.

Atlanta, Georgia, US

• Utilized Agile/Scrum methodologies to lead the project development of the first wave of Agile software development projects on time and within budget; increased productivity and boosted performance for external and.
• Showcased strong organizational skills by leading various infrastructure upgrade efforts across different international regions; systematized requirements gathering and solution development process for all software.
• Provided the guidance and training, as well as coach and mentor a Scrum team of 10 developers and database engineers on Waterfall and Agile methodology to achieve a shared project vision; Working to motivate the team.
• Orchestrated the conversion of IBM Cognos Business Intelligence to Microsoft BI platforms (SSRS, SSAS) across 3 business entities; standardized BI reporting and digital analytics capabilities
• Completed merger and acquisition of Cellular Repair Company. This included moving the users and infrastructure, inventorying the datacenter to see what can be users, and what should be moved. Scheduled and moved.

Miami, Florida, US

• Manage project to upgrade the Data Center Core Switches from 6500 based Cisco to the Nexus 7000 series switches, as well as upgrades of Server Block switches and firewalls.
• Manage project to implement the Bradford Secure Network Sentry for Network Access Control (NAC). 20,000 active nodes.
• Manage upgrade of Servers for VMWare to support the new initiatives for IDE. This allowed users to bring in their own Laptop, IPad, Tablet PCs, and still have access to Royal Caribbean resources through a VMWare.
• Manage upgrades of DNS servers corporate wide, to allow DNS to be integrated with Active Directory so there would not be an issue with a failure of the root server.
• Manage the installation of 35 CA IT CM Servers Shipboard to allow remote connectivity and pushes of updates to workstations, casino machines, servers, and Point Of Sale machines across a small bandwidth connection via.
• Implementation of EMC ADDM software to check for latencies to address moving servers to the co-location site in VA.

Miramar, FL, US

• Working with MTN Customers to manage the installation of satellite telecommunications to Commercial Vessels, Cruise Lines and Aviation Companies worldwide.
• Lead Manager of new implementation of services with Panasonic Aviation to provide satellite internet to international bound flights where land based internet is unavailable. Managed project group from business.
• Provide presentations to clients and partners on status, products and processes.
• Manage the process from sales handoff to closure including management of equipment release, assembly and configuration, assembly quality assurance, shipping, customs, delivery, cabling, installation, installation.
• Manage technical staff assigned to the project, and prepare technical documents, configurations, travel, and track expenditures for the installations worldwide.
• Be the single point of contact between the Customer and MTN.

Basking Ridge, NJ, US

• Manage Retail Markets Voice portal updates including project planning, joint application development meetings, set timelines and expectations; manage scope and risk, working directly with clients to provide specialized.
• Manage planning, development and deployment of web based applications to support Verizons Self Serve Voice Portal and infrastructure.
• Maintain weekly statuses and report to clients, stakeholders, and upper management. Provide cost expenditures, risks and set priorities for project releases.
• Setup use cases for call flow diagrams based on the callers possible questions.
• Coordinate deployments with all internal resources and external vendors.
• Manage Retail Markets Deployments for building of New Call Center. Including project plans, WBS, detailed documentation, scheduling and delivery for software and infrastructure.

* Manager of Software deployments for Level One servicing agents to Large video and high speed internet providers.* Direct Liason to contracted clients for all issues in Implementations, Resolution Concerns, and Troublshooting of Issues.* Conducted in-depth connection assessment, identifying multiple unused circuits and saving over $10,000 in monthly.

Bachelor Of Science - Bs, Electrical, Electronic And Communications Engineering Technology

Bachelor Of Science - Bs

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor Of Science, Electronic Engineering Technology