Karen Derr Email & Phone Number

Atlanta, Ga, Us

Miami, Fl, Us

B2B CollectionsResponsible for resolving deductions and disputes on billed invoices for trucking companies, providing customer feedback, and the resolution of the invoice amount(s) as it relates to lease, rental, dispute rates, days, miles, subs, accidents, fees, insurance, license, tax and/or maintenanceProvide regular updates and overview summaries on open A/R to customers to ensure aged receivables, short pays, credit memo processing, disputes, and deductions were managed within financial targetsFollow up with customers regularly regarding account status through emails and phone callsCreate excel spreadsheets to track customer data and perform an intense reconciliation process

Miami, Fl, Us

Conduct yearly Customer Satisfaction Index (CSI) surveys with our ChoiceLease and SelectCare customers that provide feedback to Executive LeadershipTake inbound and outbound calls dailyMaintain records of interactions with customers in an timely mannerMonitor daily report of surveys with >7 billing score and distribute to Management CSI Billing Quality Teams in a timely manner

Roseland, New Jersey, Us

Assisted HR and employees with benefit enrollment processInvestigated benefit and payroll department of deduction adjustmentsContacted benefit carriers as needed to resolve benefit eligibilityLead virtual new hire meetings for open enrollment and existing clients and employeesResponded to Benefit Customer Service phone calls to resolve employee benefit questions regarding medical, prescription drug, dental, vision, life insurance, and disabilityProvided the white glove experience

Norwalk, Connecticut, Us

Communicated and responded to incoming calls from employees and former employees with questions about their retirement benefits, and other benefits, and payrollProvided advice and guidance to clients or plan membersPerformed, tracked and logged all transactions performed related to human resources and/or benefits processesFollowed up on outstanding issues to ensure resolution, maintained contact with customers on the status of research, closed out cases when completeConsulted with participants/members on pension plan provisions and payment electionsRoutinely audited and reviewed benefit eligibility reports for errors or inconsistencies Forwarded all claims to Prudential for handling and investigationCommunicated changes or adjustments in policies to employees

Boston, Ma, Us

Established and maintained relationships with both internal and external clients while developing excellent multi-tasking skillsCommunicated and responded to incoming calls from employees and former employees regarding health and retirement benefit programsEducated and enrolled employees in their healthcare benefitsAnalyzed defined benefit pension plans and defined contribution plansCommunicated changes or adjustment in policies to employeesHandled benefit calls while assisting with other tasks as needed

Richmond, Virginia, Us

Opened and closed the business officeReviewed and processed documents associated with customer's vehicle purchases Assisted customers with questions on tag/title information and answering online inquiriesObtained payoff information, assisted with purchasing/appraisals and in-store auctionsHandled account functions, tendering cash transactions, preparing bank deposits, and data entryPrepared DMV documents, interacted with sales staff, and answered multi-line phone system

Richmond, Virginia, Us

Managed large amount of incoming calls dailyProvided accurate, valid and complete information by using the right methods/toolsIdentified and assesses customers’ needs to achieve excellent customer serviceProcessed customer lien-release request, due date changes, ACH payments, and address changesManaged collection accounts and ensured the timeliness and accuracy of billing and payment arrangements

Master Of Arts - Ma, Counselor Education/School Counseling And Guidance Services

Bachelor Of Arts (B.A.), Psychology

Associate Of Science (As), Education/Teaching Of Individuals In Early Childhood Special Education Programs