Messaging Systems Engineer 2008-2013Responsible for the design, testing, evaluation, implementation, and support of various mobile platforms (operating systems, software, and systems tools). Lead Engineer for BES 5 and 10, Good Mobile Messaging; BoxTone and DoubleTake Servers. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Ensure platform security meets enterprise requirements through cross-functional group strategies and planning. Troubleshoot all Tier III device related issues including Mail flow, Contact, Calendar Sync, and Secure browser issues. Perform scheduled, as well as after-hours emergency work and incident management. Handle Vendor escalations, design change requests, maintenance contracts. Systems Specialist- Messaging 2005-2008BlackBerry 2.2 for Domino, BlackBerry 4.0 – 4.1, BES Administrator; Tier II Server, Device Support and Administration, Tier III device, server support for BES 4.1.x.Applications Support Specialist III 2004-2005BlackBerry Tier I-II Support BES 2.2, BlackBerry Device 72xx-77xx, Citrix, iPass.Application Support Specialist 2001-2004Domino 5.x 6.x Support; Notes client, Messaging Support; Secure Messaging solutions for firm clients.Network Administrator 1996-2001Novell Administration, Domino Administration and Support, Internet email.Network Operations 1994-1996Novell Administration and Support, Network Administration.Data Communications Group 1992-1994Wang Systems Networking, X.25 Networks, Dial-up, point-to-point connectivity between offices. Help Desk Support Analyst 1990-1992Tier II Applications Support