Kyle Harmon Email & Phone Number

Marion, Ia, Us

Linn County, Iowa, United States

Solve customer questions, issues, and concerns to positively influence renewals and ongoing success.Advise customers throughout the entire lifecycle of their deal or relationship to ensure success and build value through the use of GoDaddy products.Identify customer needs through tailored questions and recommend GoDaddy products and solutions.

Cedar Rapids, Iowa, United States

Remote

Hiawatha, Ia

· Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution.· Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards.· Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces.· Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL.· Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.· Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients.· An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit.· Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments· Ability to work in a team environment.

Cedar Rapids, Iowa Area

· Consult with small, medium, and large scale business owners business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution. · Build trust, interact, and communicate effectively with various levels of the organization, while meeting department quality and production standards.· Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces.· Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL.· Demonstrate ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.· Deep understanding of Internet Technology required, including but not limited to using internet browsers and FTP clients.· An understanding of Content Management Services such as WordPress, Joomla and Drupal, and the ability to navigate and edit.· Ability to research and investigate issues using multiple systems and to provide support to customers in both the Linux and Windows hosting environments· Ability to work in a team environment.

Cedar Rapids, Iowa Area

Help Desk Supervisor

Cedar Rapids, Iowa Area

Owner and operator of a Health Food Store located in Cedar Rapids, IA.

Cedar Rapids, Iowa Area

Supervised many different teams, in Cedar Rapids, IA, and in Seattle, WA. I had the opportunity to mentor, lead, and development new hires, as well as tenured agents remotely, in house, and was granted the opportunity to manage Nordstrom's first tech support team in Seattle, WA. Truly great place to work.

Bachelor Of Applied Science - Basc, Cyber/Computer Forensics And Counterterrorism, 4.0

Web Developement Program, Computer Science, 4.0

Associate Of Arts - Aa, Business Administration And Management, General, 3.6

Certification Of Completion, Personal Awareness And Self-Improvement, Certificate

Strong leaders, real difference makers, and people who leave their mark on the world of business have one thing in common: They Inspire.

Associate'S Degree, Computer Science

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies, 4.0