Partner with a diverse portfolio of companies to design and implement strategic development programs and revenue-generating initiatives. Leverage digital platforms, technology and social media to develop and execute cohesive product roadmaps to capitalize on previously untapped market opportunities. Key achievements:♦ Grew top-line revenue and increased profitability by actively partnering with portfolio companies to create specific, tangible and measurable goals focused on deriving maximum shareholder value.♦ Successfully identified core values, scoped and implemented technology, overhauled processes and restructured workforces for complex, ambitious businesses focused on growth and innovation.♦ Penetrated new markets by creating digital marketing solutions that seized the attention of targeted audiences.♦ Positioned companies for scalable and profitable innovation and growth by communicating with forward-thinking executives and identifying the critical path to exceed desired outcomes.

As the world evolves, so does Intuit. They invent solutions to important problems, leveraging a culture of innovation. In short, they are a $4B+ business focused on simplifying the business of life. - Spearheaded an executive team composed of four disassociated divisions, global cross-functional experts and 40+ employees. Cultivated a cohesive vision, articulated the five-year strategy and implemented tactical programs that transformed the $2B+ Small Business Division.- Transformed the customer "self-help" experience. Realized business efficiencies by developing trusted relationships with cross-functional stakeholders (product, customer care, engineering, architects and IT). Gained momentum and amplified results by identifying root sources of knowledge (people, products and technology) to identify synergies, avoid redundancies and optimize resources. - Hand-selected for Intuit’s prestigious Innovation Catalyst Program. Trained in cutting edge, best in class Design for Delight principles. Facilitated strategic and innovative product marketing and development initiatives to uncover and deliver delight for customers. Advanced the methodologies through the organization to bolster talent and improve performance metrics.

Intuit’s Employee Management Solution (EMS) division is a $350M division creating innovative solutions to enable Small Businesses to manage payroll and provide key employee benefits (401K, Healthcare, etc.). A key component of Intuit’s strategy is providing best-in-class service, which includes defining and delivering delightful customer experiences to fuel new user growth and increase retention. - Cultivated and launched a cross-functional & divisional team to develop strategic plans, define key business objectives and execute organizational change management needed to support quarterly implementation plans. - Overhauled the end-to-end process, directly managed the cross-functional team (design, development, deployment and support) and implemented of an innovative, scalable and cross-platform Knowledge Management system, which ultimately transformed the customer experience.

Intuit’s Employee Management division transfers over $100 Billion annually in support of managing Small Business’ payroll and other employee solutions (401K, HealthCare, etc.). - Directly managed 15 senior customer support agents focused on resolving complex, time-sensitive customer issues.- Transformed internal work structure and processes from product based individual contributors to a customer focused, cross-trained team. Reestablished priorities to implement a culture that thrived on teamwork, accountability, and continuously improving customer the customer experience.- Implemented business operating mechanisms to monitor process metrics and align reporting to drive root causes resolution; resulted in reduction of division’s losses.- Developed and deployed customer-focused training programs.

Enhanced company success by strengthening the complex dealer channel and adeptly identifying opportunities to maximize revenue and profits through business development strategies and relationship building. Consulted directly with leaders and staff from national dealerships to facilitate implementation and adoption of sales, marketing and support programs.