Kenda Digloria Email & Phone Number

Atlanta, Georgia, United States

• Orchestrates and empowers a team of global Senior Facilitators, collectively overseeing and managing Instacart’s vendor partners' training teams.• Steers the strategic management of training initiatives for 6 prominent vendor partners, fostering effective collaboration across 12 diverse geographical locations, showcasing adept cross-cultural leadership and operational acumen.•Guides and mentors a team who facilitates impactful New Hire and continuous learning workshops for our contact center specialists, ensuring the consistent development of a high-performance workforce across global locations.•Monitors site performance KPIs with a focus on the success rate for ≤30 day tenured specialists. These KPIs included Customer Satisfaction (CSAT), Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores, ensuring the seamless onboarding and performance of newly onboarded staff within the specified time frame.•Skillfully collaborates across departments to comprehensively address internal stakeholders' diverse needs, ensuring training programs align with organizational objectives for unified skill development and operational efficiency.•Crafts and executes globally relevant training curriculums, tailored meticulously to meet the specific and dynamic needs of the organization, aligning training objectives with the company's strategic imperatives and the nuances of diverse global markets.•Employs a data-driven approach to rigorously evaluate and enhance the effectiveness of training programs, offering astute recommendations for refinement, thereby fostering a culture of continuous improvement and impactful learning within a dynamic, global organizational framework.

Atlanta, Georgia, United States

Atlanta, Georgia

-Lead training delivery to enable our team to offer amazing support to our community of customers, shoppers, and retail partners-Deliver onboarding training for new team Customer Service Representatives (CSR) and continuing education for current CSR team members-Work closely with the training manager and other training specialists to develop and execute creative and engaging training programs-Partner with the QA team to identify trends and gaps in quality and consistency-Develop training programs and success metrics that are impactful and measurable-Handle a broad range of training needs as it arises, and adjust priorities accordingly-Work with content specialists to inform and enhance internal knowledge base

Atlanta Cbc

As the Learning and Development specialist I am responsible for creation, administration, and delivery of training programs for sales, success, and support teams. This includes the onboarding of new hires and the creation of their onboarding learning journeys. To do this I leverage gap analysis, observation, and one-on-ones with colleagues to assess skills and capabilities within the teams. In this role I regularly meet with leaders to ensure training and continuing education aligns with their vision, goals, and processes they have in place to ensure leader-led adoption of training content. I am also responsible for creating how-to documentation for sales that provides step-by-step instructions on how to demo our product features and benefits. To ensure these instructional documents are as impactful as possible I work along side our product marketing team to align with the messaging journey. When training needs are determined I work cross functionally to find the appropriate facilitators, applicable existing content, and/or create training documentation. Training may be in the form of a video, workshop, e Learning, or self-guided instructional manual. Training also may be collaborative, which allows employees to connect informally with experts, mentors, and colleagues, often through the use of technology.Working with a SaaS Solution, such as Financials, the environment is fast-paced and product releases are frequent. I am responsible for ensuring all communications surrounding updates, releases, and knowledge based articles are effectively communicated and/or training is provided to the sales, Support, and Success teams.

Building sales capability throughout Market Unit via consultation and facilitating sales capability workshops, meetings, and/or training sessions. Driving results by managing multiple training projects simultaneously and continuously identifying gaps while providing solutions for our sales force. Regularly report results and identify core areas of improvement to the Market Unit Leadership Team while providing leaders clear responsibilities to reinforce and drive adoption of sales capability initiatives. Deploy comprehensive training sessions to field leaders to refresh their knowledge of key capabilities, platforms, and tools. Provide leaders with a clear direction regarding how to reinforce capabilities with their teams. Provide ongoing updates to sales leaders around the processes, tools, and reporting to ensure effective delivery of Pathway Onboarding and company operated tools. Attend Master training sessions to build content for deployment as well as to enhance facilitation and leader coaching skills.

Memphis, Tn.

The District Sales Manager leads the execution of sales initiatives.The District Sales Manager has full responsibility for sales execution in all local, regional and national assigned accounts and is responsible for the execution of all sales priorities and initiatives. Understand P&L and manage budgets. Responsible for identifying and developing core talent, including stewardship of the People Development Forum at the Account Manager level. Coach and develop the team of direct reports while ensuring a culture of learning and development exists throughout the selling organizationResponsible for relationships with accounts serving as the connection point with Sales area leadership in operations. Regular interaction with store level and local chain leaders. Accountable for selling in and adherence to calendar marketing agreements. Provide feedback to the national customer teams. Execute and fulfill all channel, package and pricing plans provided by the Commercial Leadership COE. Provide a feedback loop to the department team and Director of Sales on marketplace conditions (includes competition, channel plans, pricing, architecture)Represent Company in local government / community forums, as needed, on issues that impact our business. Drive Live Positively initiatives in field - Provide inspirational leadership and ensure execution of all engagement initiatives (e.g., Town Halls) across the MU to drive strong employee engagement.

Memphis Tn

I began as a Barista in Vero Beach, Fl. in 2006 and transferred to Boonsboro, VA in 2007 where I became a Shift Supervisor. I then transferred to Memphis, TN in 2010 and took a Barista position to work in my desired store. From there I promoted in 2011 to Shift Supervisor, 2011 to ASM, and December 2012 to Store Manager.The Store Manager position is very critical to the success of Starbucks. This position handles the responsibility for the efficient and profitable operation of the store. Store Managers are expected to ensure that the “Service Experience” of Starbucks is consistently offered to all the customers as well as maintaining the quality store operations, maximizing financial contribution, and all store partners are being empowered and directed in a very positive manner. Store Managers are like team leaders and it is up to them whether or not each of the store’s team members will perform in their full potential. This job position requires the regular practice of independent judgment call based on the daily performances of all job tasks at hand.

Global Business Leadership And Management

Completed the Global Business Leadership and Manager MicroMasters Program • Global Leadership and Personal Development • Communicating.

Associate Of Science (A.S.), Massage Therapy/Therapeutic Massage

Associate Of Arts (A.A.), Fine/Studio Arts, General

Advanced Diploma

Activities and Societies: Latin Club, Soccer, Swimming, Dance Team, Red Cross Club, Drama/Theatre Club, One-Act Theatre Competition Team.