Kenda Digloria Email & Phone Number

Atlanta, Georgia, United States

• Orchestrates and empowers a team of global Senior Facilitators, collectively overseeing and managing Instacart’s vendor partners' training teams.
• Steers the strategic management of training initiatives for 6 prominent vendor partners, fostering effective collaboration across 12 diverse geographical locations, showcasing adept cross-cultural leadership and.
• Guides and mentors a team who facilitates impactful New Hire and continuous learning workshops for our contact center specialists, ensuring the consistent development of a high-performance workforce across global.
• Monitors site performance KPIs with a focus on the success rate for ≤30 day tenured specialists. These KPIs included Customer Satisfaction (CSAT), Average Handling Time (AHT), First Call Resolution (FCR), and Quality.
• Skillfully collaborates across departments to comprehensively address internal stakeholders' diverse needs, ensuring training programs align with organizational objectives for unified skill development and operational.
• Crafts and executes globally relevant training curriculums, tailored meticulously to meet the specific and dynamic needs of the organization, aligning training objectives with the company's strategic imperatives and.

Atlanta, Georgia, United States

Atlanta, Georgia

-Lead training delivery to enable our team to offer amazing support to our community of customers, shoppers, and retail partners-Deliver onboarding training for new team Customer Service Representatives (CSR) and continuing education for current CSR team members-Work closely with the training manager and other training specialists to develop and execute.

Atlanta CBC

As the Learning and Development specialist I am responsible for creation, administration, and delivery of training programs for sales, success, and support teams. This includes the onboarding of new hires and the creation of their onboarding learning journeys. To do this I leverage gap analysis, observation, and one-on-ones with colleagues to assess skills.

Building sales capability throughout Market Unit via consultation and facilitating sales capability workshops, meetings, and/or training sessions. Driving results by managing multiple training projects simultaneously and continuously identifying gaps while providing solutions for our sales force. Regularly report results and identify core areas of.

Memphis, TN.

The District Sales Manager leads the execution of sales initiatives.The District Sales Manager has full responsibility for sales execution in all local, regional and national assigned accounts and is responsible for the execution of all sales priorities and initiatives. Understand P&L and manage budgets. Responsible for identifying and developing core.

Memphis TN

I began as a Barista in Vero Beach, Fl. in 2006 and transferred to Boonsboro, VA in 2007 where I became a Shift Supervisor. I then transferred to Memphis, TN in 2010 and took a Barista position to work in my desired store. From there I promoted in 2011 to Shift Supervisor, 2011 to ASM, and December 2012 to Store Manager.The Store Manager position is very.

Global Business Leadership And Management

Completed the Global Business Leadership and Manager MicroMasters Program • Global Leadership and Personal Development • Communicating and.

Associate Of Science (A.S.), Massage Therapy/Therapeutic Massage

Associate Of Arts (A.A.), Fine/Studio Arts, General

Advanced Diploma

Activities and Societies: Latin Club, Soccer, Swimming, Dance Team, Red Cross Club, Drama/Theatre Club, One-Act Theatre Competition Team.