I help companies identify new opportunities to manage surplus, defective or obsolete equipment, manufacturing waste, and e-scrap. This material is processed and assayed in our Chicago facility to determine the precious metal content. We then return that value to the customer, providing income from material that may have otherwise been discarded as a loss or sent to a landfill.Sipi Metals provides logistics coordination, refining services for materials with precious metal content, accurate assays by experienced and degreed metallurgists, and timely results… all with the added benefit of hands-on customer service to ensure a smooth process from shipment to settlement. Key Benefits: - Proprietary, custom-built equipment that ensure a homogenous mix and accurate sampling of material. We like a challenge and have the capabilities to process even tough materials, such as hazardous solutions, cadmium and iodine. - Consistent, precise and reproducible results, certified to less than .3 relative percent, through both fire assay and wet chemical analytical techniques, as confirmed by our ISO 17025 certification. Very few other refineries have qualified their technical and analytical capabilities to this degree of accuracy.- Commitment to transparency, best practices and the environment to give you peace of mind. We maintain our ISO 9001 and 14001 certifications to ensure we are continuously improving our processes and meeting the highest standards of quality and environmental responsibility. - Full logistics capabilities for domestic, international and hazardous material. With dedicated logistics personnel and competitive negotiated rates with freight companies world-wide, we take the stress out of shipping your material. Sipi Metals has been independently owned since 1905 with a well-earned reputation for financial stability and satisfied, long-term, customers. We offer years of experience and reliable customer service to ensure your confidence in Sipi Metals.

Deliver the Dream, a nonprofit organization, is a retreat program that enables families who are experiencing serious illness or crisis to regain strength, mend spirits and just be families and kids again. We organize 10 retreats a year throughout Florida and each retreat focuses on families experiencing the same illness or crisis, such as cancer, multiple sclerosis, developmental disorders, blood disorders, autism, sickle cell, death of a loved one, etc. The retreats are three days and two nights and there is no charge for families to participate in a Deliver the Dream retreat. Volunteers assist with all aspects of operations and provide the foundation for this program that helps approximately 75 people from 15 families during each retreat.Please contact me to learn more about Deliver the Dream and to see how you can help through donations, sponsorships, family referrals or volunteering. Visit our website at www.DeliverTheDream.org

- Developed and maintained strong customer relationships to encourage new business and company referrals- Reviewed, analyzed and approved inbound material for quality and compatibility with refining terms- Provided refining proposals dictating the schedule and payment terms for material- Estimated precious metal content of material for hedging purposes- Reviewed assays and projections from processed material to create settlements for customer distribution- Managed customer accounts, acting as the link between the customer, sales team, laboratory and production department - Generated new business and grew existing business by selling refining services, increasing the volume of inbound material - Resolved issues with customers, increasing their satisfaction and confidence in the company- Managed over 100 active accounts- Negotiated freight rates with national carriers for less-than-truckload, volume and truckload services- Produced shipping documents for non-hazardous and hazardous material in compliance with Department of Transportation and Environmental Protection Agency regulations- Quoted shipments, coordinated freight arrangements and managed delivery schedule of up to 160,000 lbs. of material per day

- Built trusting relationships by learning more about customers’ personal tastes, lifestyles and budgets to make appropriate wardrobe selections and maximize sales. Used problem solving skills to overcome objections and increase client retention.- Placed sales calls to potential, current and previous customers, resulting in additional sales and development of consistent clients. Provided follow up service on purchases and shipments.

- Worked on multiple accounts and projects simultaneously in industries ranging from construction and real estate to hospitality and healthcare- Built long-term client relationships based on honest, open communication and beneficial up-selling strategies- Assessed clients' goals and researched industries, developing customized marketing plans to grow their businesses - Managed client issues, including concerns on budget, creative direction, and end-product satisfaction- Promptly responded to client inquiries, researching additional information when needed- Resolved conflicts between internal departments to promote efficient work flow and clear communication- Worked within client budgets to develop project estimates and maintained timely reports on project status and billing- Managed studio and print schedules to ensure deadlines were met- Gave effective and informative internal and external presentations- Collaborated with vendors, copywriters, photographers and various contracted labor

- Evaluated the store’s performance and provided constructive feedback for sales associates- Focused on problem prevention and solutions as the Customer Service Manager - Conducted competitive analysis; several recommendations later implemented in regional stores