K D Kumaran Email and Phone Number

• Effectively handling a team of 60+ PEs and 5 Team Leaders• Involved in identifying, developing, facilitating and negotiating to ensure target achievement• Directing and leading operations to meet budget and financial goals• Ensuring implementation of improved processes and management methods for workflow optimization• Preparing strategies and policies in line with organizational goals• Leading, guiding &mentoring subordinates and other employees• Meeting defined KPIs for the function• Developing business continuity model• Oversaw billing of the process• Served as a part of transitioning the whole process (Telstra)• Actively involved in piloting the Quality Team• Interacted with clients on training requirements• Engaged in preparing and presenting Monthly Business Reviews&Quarterly Business Reviews• Actively worked towards enhancing portfolio of applications in Flypp through ISV partnerships which entailed applications related to music & fun, education & career, games, social networking, health & beauty, everyday convenience, finance, etc.• Assisted in devising content strategy and execution for certain categories, negotiating partnership deals, representing industry events, leading research and conducting competitive analysis that helps to determine content categories &present to senior management• Coordinated with product teams to evolve Flypp’s offerings• Involved in designing campaigns for promotions through social media, telemarketing and digital media• Provided assistance to internal teams on training, technical and legal issues• Supported Business Partners such that they use benefits in the best possible way• Functioned as Portfolio Manager for education & career related applications and acted as SPOC for SMS applications• Responsible for acquiring applications from various ISVs globally• Acquired approvals for business agreements from the vendors