Kayla M. Email & Phone Number

Tomball, TX, US

Houston, Texas Area

Contact customers to schedule and conduct virtual trainingsTrain internally and mock with fellow associates on multiple applicationsCoordinate with different teams and departments to provide trainings in a timely manner

Build relationship with customers to train various software applicationsProvide support for customers after initial trainingHost internal trainings and support for new hiresCreate guides for customers and internal use

Houston, Texas Area

Manage relationships among multiple accountsConfirm scheduled eventsMaintain branch atmosphere

Houston, Texas Area

Train and mentor incoming management traineesCoordinated several departments to achieve multiple goalsStrengthened customer service scores

Houston, Texas Area

Create and fulfill monthly spreadsheets regarding donation requestTravel with staff to make public Houston Astros appearances at Coast Guard, Whataburgers, Chick-fil-A’s, Academy’s, etc.

Austin, Texas Area

Create/edit working documents regarding school information and public informationContact coaches and school administration regarding state tournament informationOrganize chapter metro center pointsRevise/edit district and/or regional packetsAssist with update to annual event website informationAssist with board meeting preparation

Austin, Texas Area

Contracted, co-designed, and launched a mobile application for company clients in which they can schedule classes via their smartphone.Collaborated with fellow interns on restructuring and creating the company website.Designed multiple retail displays for the entryway of facility.Contributed to social media posts (Twitter, Facebook, and Instagram).

Work alongside PINK on Campus Representatives to relay PINK event information to students attending The University of Texas at Austin.- Promoted students to students and The University of Texas supporters to win exclusive Victoria Secret's surprises- Capable of hosting events for students: Victoria Secret's Watch Party for about 150 students - PINK Nation.

Spring, Texas

- Assisted individual and groups of customers throughout their experience at Best Buy- Referred customers to correct equipment to solve existing problems and set up complete solutions that allowed them to leave pleased- Employee of the Month Recipient in June of 2010- Partnered with local schools administrators to enhance after prom parties- Completed.