Kristina Donley Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

● Conduct needs analysis and develop competent training content for theagent community and internal stakeholders association wide● Moderate high-profile public meetings for the association● Researched, discovered, and established LMS● Facilitate webinars for agent community on new systems/proceduresand educate SMEs on content and webinar format● Research and create training media as needs develop● Served as the Employee Relations Committee Chair for one year●… Show more ● Conduct needs analysis and develop competent training content for theagent community and internal stakeholders association wide● Moderate high-profile public meetings for the association● Researched, discovered, and established LMS● Facilitate webinars for agent community on new systems/proceduresand educate SMEs on content and webinar format● Research and create training media as needs develop● Served as the Employee Relations Committee Chair for one year● Took on non-traditional role during Hurricane Harvey● Selected participant in Strategic and Succession Planning● Trained Executive Leadership Team on virtual meeting platforms● Participant in Learning Development Council Show less

Austin, Texas Area

▪ Transformed training development by implementing more engaging curriculum utilizing various tools, including Captivate o Survey response scores increased from 3.5 to 4.5 out of a 5.0 scale o Employee turnover reduced 25% o Employee errors cut 35%▪ Redesigned 13 day new hire training to improve efficiency within MAXIMUS▪ Create training programs on topics including system updates, new hire curriculum and gap training as needed.▪ Design advanced curriculum based on adult… Show more ▪ Transformed training development by implementing more engaging curriculum utilizing various tools, including Captivate o Survey response scores increased from 3.5 to 4.5 out of a 5.0 scale o Employee turnover reduced 25% o Employee errors cut 35%▪ Redesigned 13 day new hire training to improve efficiency within MAXIMUS▪ Create training programs on topics including system updates, new hire curriculum and gap training as needed.▪ Design advanced curriculum based on adult learning principles▪ Collaborate with supervisors to develop needs-based, gap training▪ Balance need for advanced learning with effective, engaging methodology▪ Analyzed content to determine design, method, and length of new courses▪ Improved communication between SMEs, trainers and developers to create effective content▪ More recently, was chosen to deliver a new hire training class during a large company-wide initiative Show less

Austin, Texas

 Transform company via training expansion program that included all departments Create training programs on topics including sales, diversity and harassment, and regulations as needed to address concerns of management Design advanced curriculum based on adult learning principles Collaborate with supervisors to develop needs-based, continuing education training Balance need for advanced learning with effective, engaging methodology Enhance communication between staff to… Show more  Transform company via training expansion program that included all departments Create training programs on topics including sales, diversity and harassment, and regulations as needed to address concerns of management Design advanced curriculum based on adult learning principles Collaborate with supervisors to develop needs-based, continuing education training Balance need for advanced learning with effective, engaging methodology Enhance communication between staff to encourage ongoing training and sharing of best practices Utilize technology and advanced media in training on-site and electronically Assist Human Resources: payroll, recruiting, and employee conflict resolution Act as liaison and centralized information source for all employees Show less

Austin, Texas Area

• Recognized as a top sales performer in Texas, accomplishing “Premier Group” in 2005• Mentored 7 PACE management students and 5 PATH trainees • Managed branch functions, budget and staffing to ensure financial stability• Created sales plans for strategic planning and monitored branch staffing • Created and implemented modern sales training for the Austin Region• Reduced turnover by 50%• Acted as C.A.N. (Committed Active Neighbor) President for 2004

Austin, Texas Area

• Obtained Group One License• Functioned as teller and financial service representative while at in-store location• Created positive and engaging new account experience with proper profiling and communication• Cross trained on lending products to expand knowledge • Trained new Financial Solutions Representatives

Austin, Texas Area

• Promoted to Teller Supervisor within 6 months of employment• Performed teller transactions and balancing records above 90% accuracy• Exceeded sales quota every month• Achieved status as branch trainer responsible for training all new hires• Provided exceptional service

Bachelor Of Science, Communication

Undergraduate Core Courses

No Degree Obtained, Music Education/Core Courses

Activities and Societies: Dean's List, Honor Choir, National Honor Society

General Education Diploma, General Education

Activities and Societies: National Honor Society, Student Choir Director, VP of Honor Choir, Numerous Advanced Placement classes