Kristina Donley Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Conduct needs analysis and develop competent training content for theagent community and internal stakeholders association wide
• Moderate high-profile public meetings for the association
• Researched, discovered, and established LMS
• Facilitate webinars for agent community on new systems/proceduresand educate SMEs on content and webinar format
• Research and create training media as needs develop
• Served as the Employee Relations Committee Chair for one year

Austin, Texas Area

• Transformed training development by implementing more engaging curriculum utilizing various tools, including Captivate o Survey response scores increased from 3.5 to 4.5 out of a 5.0 scale o Employee turnover reduced.
• Redesigned 13 day new hire training to improve efficiency within MAXIMUS
• Create training programs on topics including system updates, new hire curriculum and gap training as needed.
• Design advanced curriculum based on adult… Show more
• Design advanced curriculum based on adult learning principles
• Collaborate with supervisors to develop needs-based, gap training

Austin, Texas

 Transform company via training expansion program that included all departments Create training programs on topics including sales, diversity and harassment, and regulations as needed to address concerns of management Design advanced curriculum based on adult learning principles Collaborate with supervisors to develop needs-based, continuing education.

Austin, Texas Area

• Recognized as a top sales performer in Texas, accomplishing “Premier Group” in 2005
• Mentored 7 PACE management students and 5 PATH trainees
• Managed branch functions, budget and staffing to ensure financial stability
• Created sales plans for strategic planning and monitored branch staffing
• Created and implemented modern sales training for the Austin Region
• Reduced turnover by 50%

Austin, Texas Area

• Obtained Group One License
• Functioned as teller and financial service representative while at in-store location
• Created positive and engaging new account experience with proper profiling and communication
• Cross trained on lending products to expand knowledge
• Trained new Financial Solutions Representatives

Austin, Texas Area

• Promoted to Teller Supervisor within 6 months of employment
• Performed teller transactions and balancing records above 90% accuracy
• Exceeded sales quota every month
• Achieved status as branch trainer responsible for training all new hires
• Provided exceptional service

Bachelor Of Science, Communication

Undergraduate Core Courses

No Degree Obtained, Music Education/Core Courses

Activities and Societies: Dean's List, Honor Choir, National Honor Society

General Education Diploma, General Education

Activities and Societies: National Honor Society, Student Choir Director, VP of Honor Choir, Numerous Advanced Placement classes