Kathryn Dorrian Email & Phone Number

New York, Ny, Us

- Work synergistically with a team of five to create a responsive and informational B2C website and mobile application to educate consumers about Lions Mane mushrooms and the health benefits they produce, as well as provide a platform to sell Kinoko Bio’s Lions Mane extract.- Cooperate with a remote team of designers to plan, design, and complete edits and reworks of wireframe iterations ahead of schedule, while consistently communicating with the client and meeting their requests and expectations.- Utilize best practices to develop a user-centered experience with clear navigation, easily recognizable icons, and eye-catching calls-to-action, following WCAG accessibility standards and maintaining consistency in design elements to clearly communicate brand identity and reduce users’ cognitive load.- Coordinate with teammates to establish a cohesive style guide, embracing evocative imagery and simple page design to facilitate a calming, informative, and inviting interface to increase user adoption.- Craft a distinctive hero image for the home screen, strategically emphasizing elements that evoke a sense of health, wellness, spirituality, and mental clarity to enhance user engagement.- Actively develop robust communication skills, specifically focusing on teamwork, expectations, and pain points, to foster synchronization within the team and contribute to more successful project outcomes.- Strengthen proficiency in design skills and industry knowledge through proactive engagement in continuous learning, consistently seeking opportunities to share acquired insights and experiences with teammates, while fostering a collaborative environment that uplifts the collective expertise of the team.

- Collaborate with a geographically distributed team of designers to conceptualize, prototype, and iterate on a user-friendly B2C mobile application, employing digital collaboration tools to ensure seamless communication and workflow, and promoting a cohesive design process prioritizing user experience, consistency, and visual appeal.- Conduct a competitive analysis of similar rental industry mobile applications offering similar services to identify industry best practices to implement found insights to enhance the social feed and rental process.- Design jointly with team members and client to ensure the product’s alignment with company goals, utilizing provided colors and image inspiration to craft a cohesive brand identity and style guide.- Lead the development of a comprehensive library of design components, ensuring consistency across all screens and instilling a robust brand personality throughout the user interface.- Initiate and develop a social media feed from inception, fostering community engagement among users and strengthening brand presence.- Generate multiple iterations of wireframes, leveraging Figma to progressively refine designs to evolve into high-fidelity screens and implementing redesigns based on valuable client feedback for optimal user experience.

New York, United States

- Manage multiple responsibilities, including brewing specialty coffees, baking fresh goods, and managing customer interactions to provide a well-rounded and efficient service experience in a high-volume café setting.- Employ effective problem-solving skills to address challenges promptly, ensuring a smooth workflow and exceptional service delivery during peak hours, while cultivating a user-focused environment through engaging and interactive customer service, anticipating needs and preferences to create a personalized experience that exceeds expectations.- Actively seek opportunities for process improvement and refinement in service delivery, incorporating user feedback and industry best practices to enhance the overall user experience in the café.- Elevate the café's visual appeal by creating captivating chalkboard art and coffee label designs that showcase a harmonious blend of artistic expression and branding, leveraging a keen eye for aesthetics to contribute to a unique and memorable atmosphere that resonates with customers.

New York, New York, United States

- Implement user-centric strategies to elevate the overall customer journey, fostering a welcoming atmosphere and tailoring services to meet the diverse needs of cat-loving patrons, resulting in increased customer satisfaction and repeat visits.- Facilitate cross-functional collaboration among staff to maintain a cohesive team dynamic, emphasizing user-focused thinking in all aspects of service delivery, to enhance workflow efficiency, reduce bottlenecks, and guarantee a seamless and enjoyable experience for both customers and feline residents.- Create and refine a unique food and beverage menu, applying feedback and sales results to understand customer preferences leading to substantial growth in user engagement.

Columbus, Ohio Area

- Collaborate with cross-functional teams to utilize user-centric solutions, enhancing the efficiency of customer interactions and satisfaction levels by analyzing raw data and converting it into meaningful trends, facilitating informed decision-making for optimizing customer service strategies and processes.- Proactively identify opportunities for enhancing the overall user experience within customer service operations and implement iterative improvements, leveraging user experience principles to ensure seamless interactions between customers and the mobile car insurance platform, resulting in an average 8% increase in customer satisfaction ratings and a boost in team morale.

Columbus, Ohio Metropolitan Area

- Prepare artisanal coffee beverages, guaranteeing each cup is crafted with precision and attention to user preferences, and regularly engage with customers to understand their unique taste profiles, providing personalized recommendations and fostering a tailored coffee experience.- Actively seek feedback from customers on their coffee experiences and preferences, and use this data to iteratively refine brewing techniques and enhance the overall coffee experience, ensuring that the café remains at the forefront of user satisfaction in the evolving world of specialty coffee.

Short North

- Apply user-centric principles to curate and display an inventory that caters to the unique preferences and needs of families, and regularly analyze customer feedback and sales data to adjust product offerings, providing a diverse and engaging selection that aligns with the boutique's upscale brand and clientele.- Foster an interactive and child-friendly shopping experience through the incorporation of engaging displays, child-friendly spaces, and intuitive layouts to encourage exploration and make the boutique visit an enjoyable and memorable experience for both children and parents.

Columbus, Ohio, United States

- Lead shifts with a user-centric approach, assuring that customer interactions are not only efficient but also enjoyable by implementing research-based strategies to create a visually appealing and welcoming atmosphere, fostering a positive and memorable ice cream shop experience.- Collaborate with team members to identify pain points in service delivery, streamline workflows, and implement iterative improvements that contribute to enhanced customer satisfaction and operational efficiency.

Bexley, Ohio, United States

- Regularly assess the quality and taste of baked goods, gathering customer feedback to make data-driven adjustments to recipes and processes, and implementing quality assurance measures that align with both French-inspired baking traditions and gluten-free dietary considerations to ensure a consistent and high-quality product experience. - Utilize basic design principles to enhance the visual appeal of the bakery's displays, creating visually engaging setups that showcase the products offered, and leveraging color, arrangement, and signage to guide customers through a seamless and aesthetically pleasing selection process.

Bachelor Of Arts - Ba, Japanese Studies

Activities and Societies: Japanese Student Organization, Acapella Choir

Japanese Studies

Activities and Societies: English Tutoring, Bluegrass Band, Cooking Club, International Connection Club, Zen SeminarStudy abroad year.