Kristen Hichens Email & Phone Number

Chestnut Hill, Massachusetts, United States

• Develops, implements, and manages educational programs at the Museum• Outreach to local schools and communities• Manages Visitor Services staff • Manages Visitors Services coverage schedule • Leads weekly Visitor Services staff team meetings• Develops new store products centered around the Museum’s mission

Frisco, Tx

-Assist customers with product related questions-Able to identify and analyze configuration problems, find opportunities, and offer solutions-Able to clearly articulate and effectively write customer correspondence-Ability to troubleshoot customer system issues from an end-user perspective-Address complaints with the goal of increasing satisfaction and securing renewals-Provide education to customers about system configuration and software updates-Account Management through securing renewals, multi-year subscriptions, demo and sell additional features -Provide training to new employees to the department-Utilize Salesforce, SalesLoft, Microsoft Office, Excel, Zoom, Uber Conference, our mobile app and cloud-based SaaS platform daily.

Responsible for coordination, scheduling, and tracking of all aspects of product training and support, including time, revenue, materials and cost.• Schedules all Voyager-Sopris trainings, support, webinars, and sales presentations.• Tracks Field Implementation Specialists’ time, revenue, and cost of service for all training and support events.• Responsible for weekly planning phone calls with regional personnel.• Create reports upon request from leaders.• Level 3 scheduling with Implementation Specialist.• Provide support for all Implementation group activities as needed.

Frisco, Tx

Frisco ISD -Substitute Teaching- November 2014-present• Long Term Substitute Teaching (1st grade)- January-March 2015o Taught lessons in math, writing, reading, social studies and word worko Encouraged individual development in small groups (guided reading, math groups, writing conferences, centers)o Led a daily grade level tutoring lesson for readingo Planned Social Studies Lessons for the grade levelo Collaborated with team on planning all subjects o Attended all in-service days, staff meetings, trainings

Frisco, Tx

Nordstrom- Commission Sales- October 2013- September 2014• Assisted customers, sold merchandise, operated cash register.

The Leaves- (Nonprofit Senior Living and Nursing Facility)- Assistant Programs Director- Feb.- September 2013• Maintained a positive and uplifting atmosphere on the Progressive Living Program side of The Leaves• Assisted residents with day to day needs physically and emotionally• Accompanied residents on all outings and planned outings

• Ogle Elementary School, Frisco ISD, McKinney, TX, August 2011-June 2012o Taught lessons in math, writing, reading, social studies and word worko Encouraged individual development in small groups (guided reading, math groups, writing conferences, centers)o Led a daily grade level tutoring lesson for tier 3 math students using First Steps tasks and activitieso Planned science lessons for the grade level o Collaborated with team on planning all subjects o Created and updated first grade websiteo Attended all in-service days, staff meetings, trainings, parent-teacher conferences

Dallas, Tx

American Girl Boutique & Bistro, Dallas, TX• Planned and hosted 2-hour birthday parties for girls: organized and lead group games, crafts and meals, hosted specialty and seasonal events, assisted with retail sales.