Kristen Hichens Email & Phone Number

Chestnut Hill, Massachusetts, United States

• Develops, implements, and manages educational programs at the Museum
• Outreach to local schools and communities
• Manages Visitor Services staff
• Manages Visitors Services coverage schedule
• Leads weekly Visitor Services staff team meetings
• Develops new store products centered around the Museum’s mission

Frisco, TX

-Assist customers with product related questions-Able to identify and analyze configuration problems, find opportunities, and offer solutions-Able to clearly articulate and effectively write customer correspondence-Ability to troubleshoot customer system issues from an end-user perspective-Address complaints with the goal of increasing satisfaction and.

• Responsible for coordination, scheduling, and tracking of all aspects of product training and support, including time, revenue, materials and cost.
• Schedules all Voyager-Sopris trainings, support, webinars, and sales presentations.
• Tracks Field Implementation Specialists’ time, revenue, and cost of service for all training and support events.
• Responsible for weekly planning phone calls with regional personnel.
• Create reports upon request from leaders.
• Level 3 scheduling with Implementation Specialist.

Frisco, TX

• Frisco ISD -Substitute Teaching- November 2014-present
• Long Term Substitute Teaching (1st grade)- January-March 2015o Taught lessons in math, writing, reading, social studies and word worko Encouraged individual development in small groups (guided reading, math groups.

Frisco, TX

• Nordstrom- Commission Sales- October 2013- September 2014
• Assisted customers, sold merchandise, operated cash register.

• The Leaves- (Nonprofit Senior Living and Nursing Facility)- Assistant Programs Director- Feb.- September 2013
• Maintained a positive and uplifting atmosphere on the Progressive Living Program side of The Leaves
• Assisted residents with day to day needs physically and emotionally
• Accompanied residents on all outings and planned outings

• Ogle Elementary School, Frisco ISD, McKinney, TX, August 2011-June 2012o Taught lessons in math, writing, reading, social studies and word worko Encouraged individual development in small groups (guided reading, math.

Dallas, TX

• American Girl Boutique & Bistro, Dallas, TX
• Planned and hosted 2-hour birthday parties for girls: organized and lead group games, crafts and meals, hosted specialty and seasonal events, assisted with retail sales.