Job Responsibilities:•Management of daily front-end operations.•Oversight and training of ten cashiers.•Ensuring customer satisfaction through refunds, exchanges and complaint resolution.•Responsible for handling cash drawer balances.•Scheduling f cashier’s lunches and breaks.•Daily reports of refunds and exchanges.•Managed Ollie’s Army enrollment for customers to increase sales and return business.•Responsible for data entry of Ollie’s Army enrollments.•Freight processing and intake of inventory.•Certified cash register training and providing the highest customer satisfaction for our customers.•Verification of nightly deposits with Manager on Duty.•Responsible for verifying cashier’s drawer at the end of the day.•Responsible for escorting Manager on Duty to the bank.•Began in warehouse processing merchandise for grand opening.•Safe operation of a pallet jack equipment.

Customer Service Manager, September 2000 – February 2002 •Management of daily front-end operations.•.Ensuring customer satisfaction through refunds, exchanges, and complaint resolution.•Improving satisfaction and the customer experience.•Oversight and training of thirty cashiers.•Responsible for cashier’s schedule, lunches and breaks.•Responsible for training new hires in front end operations.•Leading cashier’s meetings.Department Manager•Merchandise placement, inventory management and stocking levels.•Setting and ensuring, compliance with company standards.•Implement of price changes.•Vendor interactions within the department.•Trained in Texlon and CBL hardware.•Cash register trained.Invoice Office Associate•Responsible for data entry of truck invoices and verification of inventory intakes.•Responsible for truck seal verification.•Resolution of inventory errors.Customer Service Manager, September 1999 – August 2000•Management of daily front-end operations.•Ensuring customer satisfaction through refunds, exchanges and complaint resolution.•Improving satisfaction and the customer experience.•Responsible for cashier’s lunches and breaks.•Operation and balancing of the cash drawer.•Cash register trained.Customer Service Manager, October 1989 – September 1999•Management of daily front-end operations.•Ensuring customer satisfaction of refunds, exchanges and complaint resolution.•Improving satisfaction and the customer experience.•Operation and balancing of the cash drawer.•Responsible for scheduling cashier’s lunches and breaks.•Oversees daily reports, refunds/exchanges. Cash Office Associate •Responsible for counting and verifying money from the cash drawers.•Responsible for counting safe daily.•Responsible for data entry of cashier drawer.•Responsible for preparing, verifying, and daily deposits.•Responsible for distribution and follow-up of cashier shortages.

•Responsible for setting up cones for motorcycle maneuvers.•Responsible for setting up motorcycles for students.•Program participant.•Motorcycle license certified.