Konrad Drozdz Email & Phone Number

Belfast Metropolitan Area

Hillsborough, Co. Down

Belfast, United Kingdom

One of my main responsibilities is to support the IT Manager and IT functions within the Company to ensure all IT issues are logged correctly and responded to within an acceptable timeframe.Other duties:• Providing first level support to the IT Manager including logging and fixing pc and mobile faults, printer faults and email account issues.• Installing and configuring computer hardware operating systems and applications• Troubleshooting with staff or clients face-to-face, remote access or over the telephone,• Troubleshooting system and network problems and diagnosing and solving hardware or software faults• Providing procedural documentation and relevant reports• Supporting the roll-out of new applications• Setting up new user accounts and profiles• Responding within agreed time limits to call-outs• Prioritising and managing many open cases at one time

Belfast, United Kingdom

Providing 1st level technical support, supervising workflow, adherence, and availability, submitting regular reports to management and seeking new ideas and strategies to improve work performance, handling customer and agent complaints, scheduling shift patterns for the agents, creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.

Belfast

• Acting as a first point of contact for any Cisco customers, partners/resellers or employees• Providing support to customers via phone, email and chat, supporting the customer in the following areas: ordering products, employee support, Cisco certification and training, partner help, technical support and pre-sales• Redirecting calls, and reaching out to customers who requested support• Solving customer’s problems and recommending Cisco products.• Dealing with entitlement issues

Hillsborough

As IT Support Technician my role was to provide 1st level support for the user base in relation to new and current projects. My main duties were:• Provide Helpdesk support to over 1000 IT users.• Undertake remote site and office setup, configuration, installation and troubleshooting of workstations, printers, broadband, wireless, deployment of new equipment and systems. • Undertake user account configuration, administration of Microsoft Exchange 2010 accounts to include content and spam filtering, user mobile device configuration.• Support users in the use of computers, LAN’s, WAN’s, WIFI, Broadband, Firewalls, Software, centralised printing, video conference facilities, IP telephony, swipe card system, 3G/4G mobile devices and equipment.• Fix faulty equipment and software.• Maintain all printing and video conference services.Over of the course of the entire placement, I gained practical experience and developed my competence in: • Assembly, disassembly and part replacement of Desktops, Laptops and mobile phones.• Problem solving of operating systems – Windows XP,Vista,7,8, IOS, Android.• Problem solving of software - MS Office, Causeway Estimating etc.• Problem solving of hardware – laptops, desktops, mobile phones.• Network and mailing system management.

Belfast, Zjednoczone Królestwo

General customer service duties, making sure that customer found in the store what he was looking for, helping with customer projects, advising on products and addons. Other duties: till duties, stock supervision, placing and picking orders, merchandising. Worked in departments: Flooring, Hardware, Decor, Gardening and Warehouse

Bachelor Of Engineering (Beng), Computer Science

Activities and Societies: QUB Motor Club

Not Completed, Engineering And Marketing Of Textiles

COURSE NOT FINISHED DUE TO EMIGRATION