GenZ Gourmet Private Limited launched its first outlet called THE DUTCH UNCLE PIZZERIA in Pune with a focus on delivery FRESH DOUGH Hand-tossed Pizzas at prices that every pocket will LOVE.

Program Strategy and Implementation- Strategized, executed, and sustained program initiatives pertaining to central and regional operations.- Utilized data mining and trend analysis to identify opportunities for enhancing Rider Fleet logistics (GIG).- Introduced and standardized processes & strategies to optimize revenue leakages by 6MN in 3 months.Program Assessment and Improvement- Developed comprehensive program assessment protocols to evaluate and enhance fleet… Show more Program Strategy and Implementation- Strategized, executed, and sustained program initiatives pertaining to central and regional operations.- Utilized data mining and trend analysis to identify opportunities for enhancing Rider Fleet logistics (GIG).- Introduced and standardized processes & strategies to optimize revenue leakages by 6MN in 3 months.Program Assessment and Improvement- Developed comprehensive program assessment protocols to evaluate and enhance fleet health and efficiency.- Conducted regular evaluations and analyzed key performance indicators to identify areas for improvement. This included creating Dashboards on MS Excel, Google Sheets, Looker studio and internal tools.Project Oversight- Oversaw multiple projects concurrently, ensuring alignment with program objectives. - Managed project teams, resources, and timelines to meet program goals. - Successfully reduced system abuse and malpractices through effective project management and coordination.- Coordinated closely with Cross-functions including Finance, Analytics, On-ground operations teams, Leadership, and Vendors partners, to ensure seamless program execution. Show less

Vendor Partner Management- Spearheaded the end-to-end management of vendor partners (BPOs) responsible for customer support. - Oversaw the onboarding process, including partner selection and contract negotiations. - Implemented data-driven performance improvement initiatives, closely monitoring and enhancing quality metrics & Key Result Areas.Strategic Planning and Product Enhancement- Led strategic planning efforts to enhance the customer experience by identifying pain… Show more Vendor Partner Management- Spearheaded the end-to-end management of vendor partners (BPOs) responsible for customer support. - Oversaw the onboarding process, including partner selection and contract negotiations. - Implemented data-driven performance improvement initiatives, closely monitoring and enhancing quality metrics & Key Result Areas.Strategic Planning and Product Enhancement- Led strategic planning efforts to enhance the customer experience by identifying pain points and opportunities. - Utilized customer feedback and data analytics, collaborated with cross-functional teams to develop and implement product-based changes aimed at improving customer satisfaction. - Continuously evaluated and optimized customer support processes to align with evolving customer expectations and industry trends. Show less

Vendor Partner Management- Spearheaded the end-to-end management of vendor partners (BPOs) responsible for customer support. - Oversaw the onboarding process, including partner selection and contract negotiations. - Implemented data-driven performance improvement initiatives, closely monitoring and enhancing quality metrics & Key Result Areas.Strategic Planning and Product Enhancement- Led strategic planning efforts to enhance the customer experience by identifying pain… Show more Vendor Partner Management- Spearheaded the end-to-end management of vendor partners (BPOs) responsible for customer support. - Oversaw the onboarding process, including partner selection and contract negotiations. - Implemented data-driven performance improvement initiatives, closely monitoring and enhancing quality metrics & Key Result Areas.Strategic Planning and Product Enhancement- Led strategic planning efforts to enhance the customer experience by identifying pain points and opportunities. - Utilized customer feedback and data analytics, collaborated with cross-functional teams to develop and implement product-based changes aimed at improving customer satisfaction. - Continuously evaluated and optimized customer support processes to align with evolving customer expectations and industry trends. Show less

- Consulting restaurants and hotels for their Business development and marketing strategies. It included assessing operations, eliminating loopholes, analyzing selling and order trends, and managing customer experience. - Managed 14 clients in a span of 2 years ranging from Specialty Restaurants like ZARPAR (Kashmiri Fine-Dine) to La-Palma (Premium Italian cafe) adding 10MN in revenues for clients. - Also delivered training sessions to renowned brands like Ajeet Bhawan Palace… Show more - Consulting restaurants and hotels for their Business development and marketing strategies. It included assessing operations, eliminating loopholes, analyzing selling and order trends, and managing customer experience. - Managed 14 clients in a span of 2 years ranging from Specialty Restaurants like ZARPAR (Kashmiri Fine-Dine) to La-Palma (Premium Italian cafe) adding 10MN in revenues for clients. - Also delivered training sessions to renowned brands like Ajeet Bhawan Palace Jodhpur, Kebab & Curry Chain of restaurants, ICICI Bank, Manipal University. Show less

- REGIONAL SALES- Maximize hotel revenue through proactive sales strategies and pricing optimization from Corporate Companies- Build, nurture, and retain strong client relationships to generate maximum revenue from Corporate Group bookings & social events- Conduct thorough market analysis to identify business opportunities and stay updated on industry trends.- Skillfully negotiate contracts with clients, ensuring favorable terms and conditions for both… Show more - REGIONAL SALES- Maximize hotel revenue through proactive sales strategies and pricing optimization from Corporate Companies- Build, nurture, and retain strong client relationships to generate maximum revenue from Corporate Group bookings & social events- Conduct thorough market analysis to identify business opportunities and stay updated on industry trends.- Skillfully negotiate contracts with clients, ensuring favorable terms and conditions for both parties.Generate comprehensive sales reports and forecasts, analyzing performance data to inform decision-making. Show less

- UNIT SALES- Maximize hotel revenue through proactive sales strategies and pricing optimization from Corporate Companies- Build, nurture, and retain strong client relationships to generate maximum revenue from Corporate Group bookings & social events- Conduct thorough market analysis to identify business opportunities and stay updated on industry trends.- Skillfully negotiate contracts with clients, ensuring favorable terms and conditions for both parties.Generate… Show more - UNIT SALES- Maximize hotel revenue through proactive sales strategies and pricing optimization from Corporate Companies- Build, nurture, and retain strong client relationships to generate maximum revenue from Corporate Group bookings & social events- Conduct thorough market analysis to identify business opportunities and stay updated on industry trends.- Skillfully negotiate contracts with clients, ensuring favorable terms and conditions for both parties.Generate comprehensive sales reports and forecasts, analyzing performance data to inform decision-making. Show less

Industrial training at ITC Rajputana (as a part of my education)