Kyle Schneider's Location
Phoenix, Arizona, United States, United States
Kyle Schneider's Contact Details
Kyle Schneider work email
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Kyle Schneider personal email
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Kyle Schneider phone numbers
About Kyle Schneider
I am a multi-disciplined product management & development professional with over 12 years direct & indirect experience, in highly regulated industries, strategically advancing enterprise systems to maximize delivery of value to stakeholders & customers. I specialize in Salesforce, CRM & other internal systems, delivering end-to-end solutions that support business directives & customer needs by enabling the systems to move at the speed of business. I am trained & certified in SAFe, Six Sigma, PMI, and KCS practices, which enables me to apply agile and continuous improvement methodologies to ensure quality, efficiency, and scalability of the products, processes, & teams I manage.Most recently, I was a Product Owner II at Cambridge Investment Research, Inc., where I managed the migration from Dynamics to Salesforce across the entire organization, replacing an unsupported and outdated system via 3 agile release teams. This involved extensive analysis of existing technical & process issues, data and process mapping, user acceptance testing, as well as continuous improvement of the new system & processes. My goal is to empower organizations with the best solutions that enhance productivity, collaboration, and performance by continuously delivering value in line with user, customer, & market needs.
Kyle Schneider's Current Company Details
Salesforce Product Owner driving product advancements to maximize value | SAFe 5.1 POPM
Kyle Schneider Work Experience Details
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Salesforce Business Systems AnalystCity National Bank Aug 2024 - Nov 2024Los Angeles, Ca, Us- Helped configure updated Agile process for Salesforce CoE - Implemented Azure Devops environment to support new process. - Developed dashboards and reports to support new business model - Supported enterprise fraud initiatives as BA and interim Product Owner -
Product Owner Ii - Business Process ManagementCambridge Investment Research, Inc. Dec 2022 - Apr 2024Fairfield, Ia, Us• Responsible for ensuring continuous delivery of value for our Salesforce implementation & it’s related integrations for SalesCloud, ServiceCloud, FinServ, & Platform• Took ownership of & completed the migration from Dynamics CRM to Salesforce CRM including managing full UAT, warranty/hypercare period, & lessons learned• Worked closely with stakeholders, business owners, business analysts, & SME’s to identify needs, gather requirements, then refine those requirements into Epics, Features, & User Stories using a variety of agile tools including Journey Mapping, Process Mapping, Personas, User Story Mapping, & Cost-Benefit Analysis• Responsible for prioritizing & managing the product backlog to ensure the right combination of operational, enhancement, & runway/enabler work is being completed• Started & continuously evolved an initiative to bring organization & standards to our Salesforce reporting which involved working directly with the business to identify how they use the data that they need & assist with creating the reports & dashboards needed. This often included declarative development work to enable data to be used in the way needed• Served in the Salesforce and Tableau Centers of Excellence to help guide the organization on best practices as well as identify opportunities for improvement in process & tech to ensure we maximize value of our systems• Assisted in the transformation to the LeSS agile methodology -
Salesforce/Crm Product OwnerArizona College Oct 2021 - Dec 2022Phoenix, Arizona, Us• Technical Product Owner for CRM systems Salesforce & Velocify• Business Analyst & Manager for Canvas, Anthology Nexus, & Azure Integration Apps refresh• Responsible for the rollout of Salesforce to platform to entire organization (replacing Velocify product) o Started from a failed 3-year rollout of Salesforce Sales & Service Cloud (no production usage). o Gathered lessons learned, pain points, & desired results as well as functional & process requirements from all appropriate business leaders/stakeholders o Created full ERD, data & process maps for Admissions, Finance, Academics, & Marketing teams to use as foundation for Salesforce architecture during vendor engagement o Converted requirements to Epics, Features, & User Stories• Cleaned up inefficient structures in custom & standard objects left by prior vendors in Salesforce org• Built Visual Flows that guide new hires & those on performance improvement to aid with policy compliance reducing risk of violations to business• Diagnosed issues, gathered requirements, created Epics & Stories for all SIS & data warehouse integrations • Tech Stack: Marketing Cloud, Sales Cloud, Education Cloud, Dataloader, Jira Cloud, Taiga, VS Code, Trello, LucidWorks, Canvas, Nexus, Azure, PowerBI -
Salesforce EngineerMortenson May 2021 - Oct 2021Minneapolis, Minnesota, Us• Designed & developed solutions that improved processes & functionality within Salesforce Sales Cloud & Marketing Cloud for Marketing Intelligence team• Integrated data from SFDC to PowerBI reports & dashboards• Optimized existing Account structure & record types then developed new UI (Visual Flow) to make the creation, validation, & duplicate checking of new accounts easier reducing data errors & cleanups• Migrated 32 overbuilt process builders into faster, less demanding automated flows that included Apex handoffs & custom error handling/reporting• Tech Stack: Marketing Cloud, Sales Cloud, Dataloader, Workbench, Einstein, PowerBI, VS Code -
President/OwnerAmerican Digital Pc Apr 2008 - Oct 2021Phoenix, Az, UsI run a bespoke computer manufacturing & tech services company. • Design & Build High-Performance, Gaming, Custom, & 3D/CAD computers.• Provide a wide range of Technical Support Services to Residential and Business Clients.• Provide Security, Infrastructure, and Support services to small businesses.• Create and manage Windows images for installation (via network push) on new computers.• Maintain the Microsoft Partner status of the company. -
Systems Engineer / Salesforce AdministratorUniversity Of Phoenix Aug 2018 - Sep 2020Phoenix, Az, Us• Declarative developer & backend support for a Salesforce agile development team• Designed & developed solutions for Business Owners that improved processes & functionality within Salesforce to maximize return on investment• Gathered & refined requirements, helped prioritize backlog, & engineered solutions to roadblocks• Process automation using visual & automated flows with process builders, triggers, Apex, & Omni Channel• Developed extensively in Classic, Console, & Lightning environments including migration to Lightning• Provided end-to-end support for all Salesforce & middleware work completed including on-site hypercare to ensure smooth transition for all enhancements/changes to process & technology.• Provided full Salesforce administration services including records/data management, account provisioning, permission control, reports & dashboards, & Salesforce app enhancements• Managed deployment of changes (configuration & code) to dev, QA, & production environments• Tech Stack: Service Cloud, Sales Cloud, Marketing Cloud, SF Knowledge, Jira (on-prem), BitBucket, SourceTree, SharePoint, ServiceNow, VS Code, Trello -
Knowledge ManagerUniversity Of Phoenix Oct 2015 - Aug 2018Phoenix, Az, Us• Work with Project Managers and Knowledge Specialists, oversee the design, implementation, and release of knowledge base and appropriate knowledge processes in assigned functional areas.• Work with departmental Subject Matter Experts, to ensure capture of all appropriate knowledge required to drive efficiency and improve consistency for daily business operations. • Build relationships with departmental Subject Matter Experts, Line Managers, and Middle Management to ensure business needs are understood, and appropriate knowledge processes and content is designed.• Designs, reviews and analyze knowledge reporting to assess knowledge base health, and make recommendations on corrective paths or enhancements.• Develop & maintain Computer Based Trainings (CBT's) for tool and process training.• Designed & developed custom, enterprise-wide, Article Quality Index (AQI) tool using SharePoint & InfoPath.• Designed & led development of KCS focused/compliant knowledge base in SharePoint 2013. Continuously manages improvements, customizations, and new deployments.
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Knowledge Management SpecialistUniversity Of Phoenix Oct 2014 - Sep 2015Phoenix, Az, UsDevelop, maintain, & manage the KCS process in a variety of systems (Salesforce, Zendesk, SharePoint, & nGenera)
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It Servicedesk TechnicianUniversity Of Phoenix Apr 2009 - Oct 2014Phoenix, Az, Us• Provide internal & external support for Students, Staff, & Faculty• Use HEAT, HPSM, & SalesForce / ServiceCloud ticketing systems extensively with experience automating each.• Use a variety of remote support tools to provide in-depth support to customers• Support Microsoft Office Suites, Oracle & Osiris Databases, custom lead management software, Active Directory, Windows XP through 8, Cisco & Juniper/RSA VPN, PGP & McAfee Encryption Software• Created many custom SharePoint sites for department projects• Designed InfoPath Forms to streamline submission processes to SharePoint & Access Databases• Maintain exceeding Customer Satisfaction, KCS, and Quality scores.• Member of Employee Engagement Committee, TAC BETA Team, KCS, and KMA Content Cleanup.• Awarded for: Functional/Technical Skills, Quality Excellence, Brand Knowledge, & Core Competencies Excellence
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Sales & Leasing ConsultantCamelback Toyota Feb 2009 - Apr 2009Assisted customers in finding the right vehicle that matched their needs & wants. Performed follow-ups to ensure each customer was satisfied with the product & service they received.
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Bim/Cad Technology CoordinatorSsoe Apr 2008 - Feb 2009Toledo, Oh, Us• Worked in the BIM/CAD Technology Dept. as front line support for Autodesk Software.• Supported a user base of 900 people, 1200 machines & 22 offices (incl. China).• Assisted the R&D team in the testing & deployment of new products.• Created a broad range of utilities to help automate standard and/or repetitive tasks.• Created training documentation & videos for new products & procedures.• Performed issue-trend analyses and developed streamlined resolution tools/processes -
Cad Manager/ It SupportPerlman Architects Of Az Jun 2006 - Apr 2008• Started as a Sr. Job Captain for the Residential Department.• Migrated to CAD Manager/ IT Support position, providing drafting services as needed.• Maintained & streamlined CAD Standards & custom corporate content.• Provided CAD Software & IT training courses, guides, tutorials, & troubleshooting documents.• Provided IT support of workstations, servers, and all applications.• Performed ROI & Cost-Benefit Analyses on potential solutions then presented to directors• Tested & evaluated proposed software and managed BETA testing teams.• Developed and managed deployments of ADT 2007, ACA 2008. Maintained & managed Ocè plotter systems & the associated servers including MetaPrint batch management.• Designed & managed a custom installment of Windows SharePoint (Team Site). Tailored the use for projects (internal/external access) as well as a CAD/ IT help desk.• Created a broad range of scripts & utilities to automate standard and/or repetitive tasks• Assisted IT Director with mid-level administration tasks (Server backup/ recovery, AD management, workstation imaging, infrastructure diagnosing & planning).
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Senior Computer Aided Design TechnicianParadise Homes Of Havasu Feb 2005 - Jun 2006• Provided full design & drafting services for custom and semi-custom homes.• Coordinated plans with engineers, truss designers, & Gen. Contractor.• Responded to city comments & met with inspectors as needed.• Created and maintained CAD Standards including custom tool palettes & CUI.• Setup and maintained deployments of Architectural Desktop ’05, ’06, & ’07.• Setup, maintained and managed the file server, workstations, and HP plotters.• Provided IT support for entire office.
Kyle Schneider Skills
Sharepoint
Active Directory
Troubleshooting
Training
Technical Support
Project Management
Databases
Customer Service
Microsoft Office
Microsoft Exchange
Help Desk Support
Networking
Windows
Software Installation
Integration
Html
Sales
Vpn
Windows 7
Security
Testing
Tcp/ip
Microsoft Sql Server
Salesforce.com
Access
Javascript
Cad
Network Security
Vbscript
Autocad Architecture
Gotoassist
Legal Documents
Marketing
Sharepoint Designer
Microsoft Office Sharepoint Server
System Center Suite
Autodesk Software
Visual Studio
Research And Development
Hp Service Manager
Acronis True Image
Policy Writing
Css3
Xhtml
Infopath
Access Database
Citrix
Continuous Improvement
Task Automation
Declarative Develepmoent
Systems Engineering
Kyle Schneider Education Details
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University Of PhoenixInformation Systems Security -
University Of PhoenixInformation Technology Project Management
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The Cad StoreComputer Aided Design & Modeling
Frequently Asked Questions about Kyle Schneider
What is Kyle Schneider's role at the current company?
Kyle Schneider's current role is Salesforce Product Owner driving product advancements to maximize value | SAFe 5.1 POPM.
What is Kyle Schneider's email address?
Kyle Schneider's email address is ks****@****ege.edu
What is Kyle Schneider's direct phone number?
Kyle Schneider's direct phone number is (602) 387*****
What schools did Kyle Schneider attend?
Kyle Schneider attended University Of Phoenix, University Of Phoenix, The Cad Store.
What are some of Kyle Schneider's interests?
Kyle Schneider has interest in Networking, Children, Entrepreneurship, Technology, Politics, Education, Security, Training, Hiking, Science And Technology.
What skills is Kyle Schneider known for?
Kyle Schneider has skills like Sharepoint, Active Directory, Troubleshooting, Training, Technical Support, Project Management, Databases, Customer Service, Microsoft Office, Microsoft Exchange, Help Desk Support, Networking.
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