* Partner with women in male-dominated industries* Deliver trainings virtually and in-person* Provide one-to-one and group coaching

* Deliver leadership training across the organization* Manage and coach several teams* Coordinate engineering resources globally for field issues

* Strategically develop Technical Support Engineers based on skill gaps, technical competency and career aspirations* Worked across specializations, sites, shifts and GEOs to build congruous teams* Oversaw case escalations and driving them to expeditious resolution* Implement new projects, policies, and procedures for the department/team and ensure project goals are met

* Managed operational aspects of the Wichita Technical Support Center. * Responsible for hiring, training, metrics, reports and processes.

* Coordinated with customers, development, and managerial teams to resolve high priority system outages ranging from data corruption, host configuration, performance, setup, network, and code-related issues.* Assisted with maintenance of and contribution to a knowledgebase of procedures, resolutions, and common issues seen available to internal employees, external partners, and end customers.* Contributed to the mentoring of new support personnel to quickly bring them to a high level of contribution in the department.* Provided direct and on-site support to a critical situation customer based on my level of skill