Led the integration of Talent Operations and Client Experience teams, optimizing payroll while ensuring efficiency. Managed teams across multiple time zones, handling 8,000+ clients and 4,000+ contractors annually. Directed recruitment, training, and performance assessments for global staff. Implemented CX strategies, recovering thousands of dollars in sales and resolving client issues. Boosted customer satisfaction and drove additional upsells. Improved internal processes with a web-based… Show more Led the integration of Talent Operations and Client Experience teams, optimizing payroll while ensuring efficiency. Managed teams across multiple time zones, handling 8,000+ clients and 4,000+ contractors annually. Directed recruitment, training, and performance assessments for global staff. Implemented CX strategies, recovering thousands of dollars in sales and resolving client issues. Boosted customer satisfaction and drove additional upsells. Improved internal processes with a web-based catalog and automated most communications to offshore teams. Co-developed an efficient onboarding process and led the Talent Success Program to enhance talent performance and satisfaction. Show less

Developed talent management strategies to boost employee engagement, retention, and performance. Monitored KPIs and provided insights to senior leaders. Fostered a feedback-driven culture with performance management systems to enhance success and accountability.

Developed and managed teams both domestic and international, overseeing hiring, training, and alignment with organizational best practices in customer service and album production. Established KPIs to drive performance and created improvement plans to boost productivity. Managed escalated client concerns as the primary point of contact during the 2019 acquisition of a high-end cinematic brand, addressing issues from delays, system inefficiencies, and pandemic disruptions.

Captured 40-50 engagements and weddings annually in the tri-state area, delivering high-quality photography and memorable client experiences. Directed and coordinated vendor and contractor teams on-site, leading training sessions for seamless execution.

Conducted in-person sales consultations with verified leads across Philadelphia and Bucks County. Expanded service coverage into the Lehigh Valley, reaching clients in the Poconos and north of Philadelphia.

Conducted 10-20 phone interviews weekly to screen and evaluate potential candidates for onboarding as photographers or videographers with Orion Photo Group.

Cultivated long-term client relationships, leading to multi-generational referrals and positive reviews. Managed all aspects of business operations, including marketing, sales, customer service, budgeting, and scheduling. Delivered a photography workshop for Centennial School staff, focusing on techniques and best practices for high-quality images.

Designed and taught engaging elementary curricular and content areas for learners with Emotional and Behavioral Disorders. Modified lesson content as needed or required by student IEPs to allow access to grade-level content compared to grade-level peers. Coordinated and reported on data regularly to parents and stakeholders, including the school board, when requested.