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Kate Duffy Email & Phone Number
Director of Operations
at
Orion Photo Group
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Director of Operations
Location
Philadelphia, Pennsylvania, United States
Company size
Who is Kate Duffy? Overview
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Quick answer
Kate Duffy is listed as Director of Operations at Orion Photo Group, a with 201 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Kate Duffy.
Kate Duffy previously worked as Director of Client Experience and Talent Operations at Orion Photo Group and Director of Client Experience & Talent Operations at Orion Photo Group. Kate Duffy holds Master Of Education (M.Ed.) In Special Education from Lehigh University.
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Orion Photo Group
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Profile bio
About Kate Duffy
Experienced master collaborator with over 20 years of expertise in developing robust client relationships, generating new opportunities, and driving revenue growth. Demonstrates a proactive approach to relationship management, leading to increased sales, renewals, and upsells across unique proprietary SaaS solutions, physical products, and services. Known for a strong executive presence and the ability to lead and influence senior-level discussions with clients. Committed to delivering world-class success strategies, contributing to a holistic approach to Customer Success that ensures customers derive maximum value and maintain long-term loyalty through inclusive and creative experiences. Eager to leverage skills and experience to deliver impactful results.
Current workplace
Kate Duffy's current company
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Orion Photo Group
11 roles
Kate Duffy work experience
A career timeline built from the work history available for this profile.
Director Of Client Experience And Talent Operations
Director Of Client Experience & Talent Operations
Led the integration of Talent Operations and Client Experience teams, optimizing payroll while ensuring efficiency. Managed teams across multiple time zones, handling 8,000+ clients and 4,000+ contractors annually. Directed recruitment, training, and performance assessments for global staff. Implemented CX strategies, recovering thousands of dollars in sales and resolving client issues. Boosted customer satisfaction and drove additional upsells. Improved internal processes with a web-based… Show more Led the integration of Talent Operations and Client Experience teams, optimizing payroll while ensuring efficiency. Managed teams across multiple time zones, handling 8,000+ clients and 4,000+ contractors annually. Directed recruitment, training, and performance assessments for global staff. Implemented CX strategies, recovering thousands of dollars in sales and resolving client issues. Boosted customer satisfaction and drove additional upsells. Improved internal processes with a web-based catalog and automated most communications to offshore teams. Co-developed an efficient onboarding process and led the Talent Success Program to enhance talent performance and satisfaction. Show less
Manager Of Talent Success
Developed talent management strategies to boost employee engagement, retention, and performance. Monitored KPIs and provided insights to senior leaders. Fostered a feedback-driven culture with performance management systems to enhance success and accountability.
Dec 2021 - Dec 2022
Director Of Client Experience
Developed and managed teams both domestic and international, overseeing hiring, training, and alignment with organizational best practices in customer service and album production. Established KPIs to drive performance and created improvement plans to boost productivity. Managed escalated client concerns as the primary point of contact during the 2019 acquisition of a high-end cinematic brand, addressing issues from delays, system inefficiencies, and pandemic disruptions.
Oct 2019 - Dec 2021
Contracted Photographer
Captured 40-50 engagements and weddings annually in the tri-state area, delivering high-quality photography and memorable client experiences. Directed and coordinated vendor and contractor teams on-site, leading training sessions for seamless execution.
Jun 2011 - Oct 2019
Outside Sales Consultant
Conducted in-person sales consultations with verified leads across Philadelphia and Bucks County. Expanded service coverage into the Lehigh Valley, reaching clients in the Poconos and north of Philadelphia.
Aug 2012 - May 2016
Talent Acquisition Ambassador
Conducted 10-20 phone interviews weekly to screen and evaluate potential candidates for onboarding as photographers or videographers with Orion Photo Group.
Jan 2012 - Jan 2014
Professional Photographer & Owner
Cultivated long-term client relationships, leading to multi-generational referrals and positive reviews. Managed all aspects of business operations, including marketing, sales, customer service, budgeting, and scheduling. Delivered a photography workshop for Centennial School staff, focusing on techniques and best practices for high-quality images.
Jun 2005 - Aug 2019
Associate Teacher
Designed and taught engaging elementary curricular and content areas for learners with Emotional and Behavioral Disorders. Modified lesson content as needed or required by student IEPs to allow access to grade-level content compared to grade-level peers. Coordinated and reported on data regularly to parents and stakeholders, including the school board, when requested.
Aug 2016 - Jun 2019
Photographer And Office Manager
Jun 2009 - Jun 2011
2 education records
Kate Duffy education
Master Of Education (M.Ed.) In Special Education
Bachelor Of Fine Arts, Photography
FAQ
Frequently asked questions about Kate Duffy
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What company does Kate Duffy work for?
Kate Duffy works for Orion Photo Group.
What is Kate Duffy's role at Orion Photo Group?
Kate Duffy is listed as Director of Operations at Orion Photo Group.
Where is Kate Duffy based?
Kate Duffy is based in Philadelphia, Pennsylvania, United States while working with Orion Photo Group.
What companies has Kate Duffy worked for?
Kate Duffy has worked for Orion Photo Group, Kate Duffy Photography, Llc, Centennial School Of Lehigh University, and Wesley Works Llc.
How can I contact Kate Duffy?
You can use AeroLeads to view verified contact signals for Kate Duffy at Orion Photo Group, including work email, phone, and LinkedIn data when available.
What schools did Kate Duffy attend?
Kate Duffy holds Master Of Education (M.Ed.) In Special Education from Lehigh University.
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