Kenn Villegas Email & Phone Number

Baltimore, Maryland Area

Logistical Data Resources is an application design group. The primary function is to provide back-end and possibly full-stack services based on proven methodolgy, best practices and previous successes to our clients.Application design consulting.Business plan and grant proposal consultation.Application architecture services. Before writing code, it is vital to organize it into the correct modules.Source Code management with SVN, git and gitHub.Test-Driven Design and Processes. This code must be production ready, so each build passes every test.Data collection and processing from internal (SQLite) and external (JSON)sources.Data verification and persistence to ensure that the data is also properly managed and saved / retrieved.Data analysis, whenever possible to be able to provide value in its context to the data that has been collected.Pre production stress testing. Attempting to surface as many issues as possible before going to the ‘Beta’UX – UI design, and adaptive interfaces. After all the hard work, does the App look good in all interfaces?Graphics Design and general web publishing workflows.

Baltimore, Maryland Area

General tier three enterprise support. Including Account Creation / Deactivation; IMACs and application support escalation.AD Account Creation, user and group profiles provisioning, Email Account Setup (Exchange).System Deployment and application pushing /remote patching for Windows and Mac.Create Network Shares / Modify Access to Network Shares and AD GroupsMac Encryption and Decryption SupportHardware Support for damaged desktops laptops or swap out Imaging and user profile migration, Mac and Windows.Documentation of new procedures and team training.Remote support of MacOS issues with remote tools or SSH2Adobe Creative Suite Setup and Configuration, Including K4 and other plug-ins.Escalation Point for UA Internal Support Team, and Adobe onsite Support team.Dropbox, DPS / DAMS (Digital Asset Management System) support, concurrent versioning support.

Baltimore, Maryland Area

Continuous Readiness in Information Security Protection Protocol (CRISP) Surge SupportIn this role I was part of a team assigned to "Operational Infrastructure and Security Protection Support" which is a National / Federal mandate to find and isolate and patch machines that had exploitable security vulnarabilities. And Work with VA staff on Baseline compliance in all Regional Network equipment. Our Primary tools were Nessus and SCCM and a variety of custom tools to send packages and verify that endpoints were patched. Then analyze and report on units that were not able to be patched and advise local teir three and teir two assest of the location and disposition of these units. I was on the Non-Compliance Team whic was roughly 120-270 THOUSAND Units (By AD name) Per Month that had at least one exploitable vulnerability in roughly 40 categories. My Given Assignment was "Attack the Vulns Kenn" Which in a nutshell really means to find every unit that is out of compliance and patch it, if the packages for whatever reason did not meet sensible guidlelines such as Flash / Java / MSIE, or were half Secure Firefox & Chrome or completely Deprecated, Microsoft Office Document Converters, and Legacy versions of Adobe Acrobat and then to fix these and Re-Package a supportable version of this product. Report our Findings and then repeat process. Our baseline compliance at the start of the contract was approximately 2% and we brought on average to the 84-87% range which is unnacceptable but some bugs are lower risk than others

Baltimore, Maryland Area

Due to the Success at the previous role I was reassigned to the Position of Tech Lead at the SEED school of MD. A project that I loved dearly ~My Principal role was supporting 580 student Laptops with 580 student iPads. Building out the Base Image and incremental applications packages and securing these products as students are fairly crafty at bypassing security.Unfortunately as soon as I arrived the Lead Network Architecht Resigned without Notice. Which added 200 PC Workstations and Laptops and Phones, User Account Setup and Deactivation, Password reset, Home folders creation and auditing(disk folder sizes) Login Scripts Application Pushing, SCCM Groups Setup and Auditing Network Monitoring Network security Content Filtering, trustwave and m86_e Exchange account setup and monitoring Calendering and Shared calendar Setup Resource inventory (altiris, and remedy) Avaya IP Phone Setup and Recovery Network cabling and toning runs network port activation Windows 7 Image Creation with AIK, Casper, Mac Image Creation, Mac Application Package creation, iPad Setup and Monitoring, Casper MDM and Trustwave. After 90 days it became untenable to ask me to preform Both Tasks at the given rate.

Washington D.C. Metro Area

Originally as part of the Platforms and Packaging team, Providing enterprise-level network administration support and workstation management and App Packaging with SCCM for Windows and JAMF / Casper for Mac. Create and delete network accounts and email accounts, set network permissions & group membership, Reset passwords, and troubleshoot network client connectivity issues, Monitor & troubleshoot connectivity for network applications. RAID and SAN monitoring and configuration including replacing HDD media and volume rebuilding., Provided support racking and replacing servers, routers and UPS devices, SME for Blackberry to iOS/ iPad deployment, data transfer, and support, Print Queue Resets, and remote printer management. However it became very clear that I was able to take on an additional task. (Surprise project) It seems that we had 150 legacy Mac Laptops, and as I had upgraded mine to SSD would I be comfortable with upgrading all of these with SSDs

Dc

Server operations monitoring and reporting. Publication support for greater than 7 publications and many web sites. Multimedia resource queue and job scheduling. Workstation Management and App Packaging with SCCM for Windows and Jamf Casper for Mac. RAID and SAN monitoring and configuration including replacing HDD media and volume rebuilding. Migration of 85 users from legacy versions of Windows to Windows 7. SME for Blackberry to iOS/ iPad deployment, data transfer, and support. Network Account Creation, Deletion and Password resets. Print Queue Resets, and remote printer management.

Baltimore, Maryland Area

Design project plan to migrate a cluster of Mac OS X Servers From 10.5 - 10.7. Setup transition and document this migration. Configure an AD GPO for the Mac OS Users. Install JAMF casper to manage these clients. Configure and connect the migrated units to the RAID.

Bethesda Md

In a standard desktop support role I was responsible for the imaging and configuration, data migration and user profile management in a standard enterprise environment. Primary POC for maintenance of Mac OS and iOS devices including workstations, laptops and iPhone Exchange configuration profiles. Installation and configuration troubleshooting of network printers, and accessories. Responsible for providing desktop support using remote access tools and/or on-site assistance. Ticket logging of customer service requests including detailed steps to resolve the issue. Executive Support for VIP users.

Asses, plan and implement the computing needs of an independent multimedia cooperative as they relate to ongoing multimedia projects. Build and deploy OSX Servers and Final Cut Pro Video servers. Set up classrooms and training spaces. Design and harden Windows XP, and Mac OSX images. Repair and remediate configuration issues on content developer units including but not limited to spyware/malware/virus removal. Hardware repair as needed.

Bethesda, Maryland

Unboxing imaging and configuration and deployment of about about 200 Mac units in 12 weeks. Backup and migration or restoration of user accounts settings printer and drive mappings and data. Installation of custom applications where necessary. Install and setup scientific equipment for microscopy and gene sequencing. Remove and inventory and surplus the legacy units. Provide support on secondary issues in Microsoft office, Lotus Notes, GroupWise and SameTime. Support Migration and setup of iPhone/iOS and Blackberry units. Supported Pointsec/Decryption issues and resolution

Baltimore, Maryland Area

Tower lead responsible for all MacOS services on greater than 800 units in North America. Build, configure and deploy multiple XServes providing, file print and Active Directory integration. Managed SAV Services on these servers. Standardize and implement Mac OS deployment images for current and legacy versions of Macintosh OSX 10.2 - 10.5. Migrated all Mac Users from the OS 9 (classic) Exchange Client to Microsoft Entourage with EWS. Provided general admin duties such as account creation and management for Windows and Mac user and resource accounts. Server and SAN management and tape backup and restoration

Dc/Silver Spring Md

Provided MCP-level network administration support for EDA. Created and delete user accounts, set network shares and trusts and GPOs. Reset passwords, and troubleshoot network client connectivity issues. Enterprise server backup all servers and SAN arrays with Veritas-Symmantec Backup Exec. Authored the desktop configuration portion of EDA Network Security standards. Setup, scheduled, and maintained the daily tape backup jobs for six regional servers with offsite storage policy enforced. Assisted the network administrator with major server configuration projects. Assisted the Federal staff with setting up workstations, printers, scanners, servers and other hardware as needed. Maintained license database for Oracle, Lotus, Microsoft Enterprise Server and Desktop Products, Adobe Creative Suite and Acrobat license, and other software.

Bethesda Md

Provided guidance and direction to the desktop support team, as well as providing documentation of policies and procedures, including the Macintosh Standard Operating Procedures (SOPs), to improve customer service, system performance, and system availability for the Office of the Director (OD/NIH) Configured Citrix Sessions for Solaris UNIX and Mac OS clients. RIM Blackberry deploys and backup / restore.

Hunt Valley Md

Decisively met or exceeded all of Apple Computers rigorous standards of call quality, duration and sales opportunities. Also provided leadership and training to technical support agents ensuring that the right issues are identified at the start of the call. Maintained and implemented Apple’s Scope of support for clear and focused call flow. Trained and mentored incoming agents to efficiently interpret, troubleshoot, summarize and document telephone interactions to resolution. Promoted metrics adherence with incentives, to achieve high quality control and performance standards on the Apple Tech Support floor. Rapidly identified which cases are beyond a given agents skill set, and routed these calls to the appropriate group Provided networking training ‘roundtables’ to research and share needed information.