Kathryn Moore Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver

The LUMAS brand is a unique concept, blending a traditional commercial gallery with specialty retail. As the first Canadian gallery director, I had the opportunity to apply over a decade of retail leadership experience in a new entrepreneurial context. In this role, I was able to deepen my leadership competencies by helping determine foundational strategy and direction, across all areas of the business.The aspect of this role I found most rewarding was the a opportunity establish the culture of our team and craft meaningful and valuable work experiences for each employee through thoughtful role development, creating opportunity for growth and offering highly individualized coaching.*Crafted all HR and operational policy/procedure for initial Canadian gallery locations, ensuring consistent service to internal and external partners.*Built employee training programs to maximize efficiency of onboarding period and increase selling competency of all consultants.*Determined gallery staffing strategies with a focus on offering valuable consultant positions and adaptability in a fluid, entrepreneurial environment.*Led all hiring and recruiting activities, from creation of job descriptions to facilitating onboarding, prioritizing a great candidate experience and the inclusion of gallery team in the selection of their peers.*Managed consultant performance through highly individualized informal coaching, periodic formal assessments and the development of personalized development plans.*Determined and managed all gallery budgets including payroll, marketing and supply.*Developed ongoing B2B outreach strategy to build client base of interior design and development firms, and individual corporate clients.*Built gallery exposure/drive sales results by creating and hosting events, in gallery and off-site, with strategic partners for a variety of target audiences.

Vancouver, Canada Area

Selected and led opening team for the first Victoria’s Secret brand store in British Columbia. Responsible for total store sales results, meeting company’s exacting operational standards and providing a best in class work environment for employees. *Led a team of 5 managers in the delivery of informal coaching and formal assessments to a team of 40+ associates.*Leveraged workforce planning tools and talent development strategies to ensure store was appropriately staffed for heavy workloads and fluctuating payroll budgets.*Managed implementation of new commission structure with a focus on building buy-in across the team and providing confidence and skill-building training and coaching.*Led a district-wide training program that provided management training to select associates and created a talent pipeline to support growth of the BC market.*Managed store calendars to ensure timely completion of all company, district & store priorities.*Fostered a respectful and dynamic store culture minimizing annual turnover (retained 80% of university-aged staff after first 1.5 years of operation).*Achieved district leading results on Victoria’s Secret’s 2013 Associate Opinion Survey.*Created ongoing action plans for sales growth based on analysis of extensive company reporting, in-store observations and DM feedback. *Led team in flawless execution of all merchandising and inventory management activities.

Vancouver, Canada Area

Led store team in all operational, visual merchandising and inventory management activities. Additionally, was responsible for supporting general sales and service activities to achieve overall store goals and individual sales leadership goals.*Led team of 40+ associates in achievement of sales goals through a focus on clienteling, leveraging promotional and coaching associates to be creative, solution-focused consultants.*Provided coaching for development of others and implement performance improvement plans where needed*In partnership with GM, created and implemented store's staffing, hiring and payroll strategy*Planned effective implementation of large scale floor sets*Proactively merchandised to support achievement of sales goals*Lead a team of 7+ associates in the organization of large stockroom as well as remote warehouse*Inventory Management: executed annual inventory, ensuring efficient flow of goods through stock room and communicating inventory issues to corporate partners*Ensured compliance with company policies by implementing and simplifying in-store systems around receiving, supply management and shipping*Organized and tracked contests and sales initiatives for my location as well as district (5 Canadian stores)

Inventory ManagementShrink/Loss-PreventionShipping and ReceivingVisual MerchandisingDaily supervision of up to 20 employeesAddressing and resolving store maintenance/operational issuesBrand partnerships for successful management of inventory

Directing 30-40 employees across 4 departmentsProviding training and professional development to all staffResolving escalated customer service issuesPlanning and executing visual merchandisingPlanning and implementing hiring and scheduling strategies

Certificate, Human Resources Management

Strategic Human Resources Planning Performance Management Workplace Training and Development Labour Relations

Project Management

Project Management Fundamentals Essential Skills in the Project Environment

Post-Diploma, Business Management

Courses: Business Communication, Marketing, Human Resources, Accounting, Economics, Business Law, Management Strategy, Organizational.

B.A., Political Science