Ke Zhao Email and Phone Number

• Worked with manufacturing and distribution in order to cut costs through price comparison and loyalty discounts• Managed and advertised on Facebook and Instagram to increase online foot traffic and click-thru rates forthright• Scouted and trained lower level agents to increase marketing and brand presence online and in-stores alike • Coordinated special promotions and limited time offers to increase sales in both the short- and long-term• Prioritized customers concerns and tailored their orders to best fit their individual needs

• Analyzed online shopping trends in order to aid in predicting future sales and potential sales growth• Determined the best and worst products though statistical analysis to make product mix recommendations• Increased communication skills through one-on-one conversations about customers likes and dislikes• Assisted within the customer service and warranty department with customer returns and product complaints