• User management for Work profiles using Azure AD• Create and configure sites and libraries as per client’s specific needs, using Sharepoint.• Setup, configure and manage SAML for enterprise applications within Azure for client specific applications including but not limited to:- AWS, Freshdesk, Artifactory• Website Hosting support and management for clients including website redirects, subdomains, site troubleshooting, general hosting queries and setup and configuration including SPF, CNAME, TXT, MX and DKIM records• Creating and managing company organogram for clients infrastructure for Office 365• Setup, configure and deploy agent by creating scripts to silently deploy to all locations located around the globe - Qualys• Build healthy relationships with our clients based on trust to deliver a valued service.• Create email policies and rules to improve email security and mailflow - Office 365.• Create and build a software library to distribute software to global clients as well as implement silent deployment of applications. – ConnectWise RMM• Network Management for stability monitoring as well as adjusting as required based on channels and overlapping frequencies – Paessler PRTG• Configure client’s Biometric system to correctly log staff ID’s and syncing databases across all Biometric devices. - ZKAccess• Assist with setup of syslog server for logging data for HSM devices• Provide weekly report to clients for analysis of tickets logged and common issues as well has outstanding queries.• Setup firewall rules to root traffic and configure secure connections such as FQDN and VTI Tunnels - Forticlient.• Manage VOIP services for clients - Euphoria• Create guides and tutorials for clients to use, making support more streamlined and simplified.• Setup BYOD devices for both Android and Apple including compliance policies, configuration policies, app protection as well as corporate Google and Android accounts for central access.

• User setup and configuration using Azure AD• Create plans, documentation and communicate to deliver on projects to ensure deadlines are met.• Managed system-wide operating system and software deployments, as well as related software upgrade problems.• Installed, configured, tested and maintained operating systems, application software and system management tools• Setup, deployment and configure Euphoria PBX systems depending on clients requirements, VOIP phones, SIP accounts, inbound routes, tunnels and channels and migration.• Configure Onedrive solutions, catered to clients’ needs to secure crucial data.• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.• Answered and triaged requests for assistance in order to provide top-notch support.• Set up hardware and software in optimal configurations to meet network performance requirements.• Implemented network security equipment using MFA authentication, and antivirus software.• Resolved issues related to operational components for LAN, WAN and voice systems.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

* Overhauled and improved I.T Infrastructure* Trained and up-skilled junior technician * Standardized company laptops, windows and mac* Managed and maintained I.T Assets* Proposed and installed Polycom teleconferencing system, improving communication to sister stations and reducing travel costs.* Installed backup solution for staff data and radio station recordings* Created Audio HUB for listener-ship to access recordings of ads via Pc or Mobile Device* Upgrade and manage Access Control system for station* Managed I.T budget * Managed 3rd party I.T relationships * Managed supplier and software relationships for printers and company software* Managed and improved Bio-metric system* Setup and configure redundancy solution for audio recordings and archiving.* 24/7 Support for I.T and broadcasting.* Completed Microsoft Audit* Created and implemented I.T Documentation and tutorials for company * Managed all I.T contracts including Telkom, PABX and Printer solutions.* Managed off-site broadcasting station at Grand West* Windows 2012 support, including AD and Policies* Managed CCTV system* Managed and Improved Wifi with Ubiquiti* Server-room Maintenance and Management* Setup and Configured News server* Mange Microsoft Exchange 2013* Worked closely with broadcasting technicians to provide support when needed, gaining insight to the industry.* Upgraded the existing VOIP phone systems, creating a product standard.* Project Lead for installing Teleconference system into main and sister stations * Communicated all I.T related changes and improvements to staff to create awareness.

* Diagnosing RTP/UTP network related issues.* Coordinating with other companies/departments to complete projects in a timely manner.* Investigating and diagnosing network related issues.* Managed Bio-metric system* Installed and configure CCTV Systems * Setup and configure computer lab environments* Trained junior technicians* Onsite callouts* VOIP phone configuration and support* Logistics planning for LAN installation* Review and improve on training documentation used by the client as a “user – guide”.* Writing and updating training, user and server documentation and passwords. * Working closely with software/hardware suppliers to resolve operational issues.* Netgear Smart Controller and Unifi Controller to track and manage switches placed inside the offices.* Communicating and coordinating with contractors, suppliers, specialists, and tenants.* Camera installation, the configuration of Ubiquiti products which is managed by an NVR server.* Researching methods to improving network infrastructure with VLAN to separate traffic over the network such as VOIP and Web Traffic.* Performing maintenance of systems and software on Windows and Linux based servers.Managing the network infrastructure devices, namely Netgear, Euphoria, Ubiquiti cameras, routers, and switches. I was the "Point-of-Contact" and onsite technician for all companies within the Philippi Village complex for suppliers and staff.

* Providing 1st/2nd line support to all clients.* Installing and Monitoring Ubiquiti Cameras.* Managed Network Security using Cyberoam.* Site surveying for network configuration.* Troubleshooting PC’s, laptops and mobile devices.* Experience in supporting a wide and varied client base.* Configuring conferencing software Clearsea and Lifesize.* Administered assigned SLA clients, catering to specific client’s needs. * Installation and support of telecommunication equipment using Elastix.* Server Maintenance and Management on Windows Server.* Setup and Configuration of Mac OS using VMWare to integrate into a Mac environment.

* Escalating calls and issues where necessary.* Managing client’s websites through Helm and Plesk.* Telephonic support for company specific software, Mailfire.* Appointed to handle specific “Key” Clients and Irate Customers.* Answering & responding to all calls & requests within agreed timeframes* Primary agent dealing with Website Security queries such as SSL Certificates.* Ensuring that all call details are captured and entered in the logging software* Provide troubleshooting and configuration support for client desktop and networking environment.* Diagnosing website coding issues, specifically HTML, PHP and ASP to prevent unnecessary escalation. * Troubleshooting data issues for a variety of database systems, MySQL, MS SQL 2000/2005 and ODBC

* Manage team tasks and tickets* Working closely with team to improve on individual weakness and increase performance.* Updating client support documentation.* Manage and Maintain customers relations* Telephonic and Remote support for a Windows and Office* Handling incoming incidents via the phone/e-mail promptly and effectively.* Setup and configure ring a wide range of Ap’s and Routers for technician site-installations.* Providing product support for iBurst and Webhosting for Cpanel and Plesk.

* Managed I.T Team tasks and duties* Performed routine audits of systems and software on the client’s servers.* Management of server software and associated backup routines.* Facilitating “call-outs” and managing technician’s time.* Communicating with clients for feedback to improve services.* Reorganized and centralized client documentation.* Provide remote support using Windows RDP, managing client’s staff with Windows Active Directory* Training cabling technicians.* Traveling to client sites to help with installs, deployment, and troubleshooting.* Providing support for Windows, Microsoft Office, and Windows 2003 Server related issues.* Assist technicians with client requests when needed. * Assist Cabling technicians * One of the two technicians selected for the “Microsoft Reach out Program”, building computer labs inside schools in over 20+ regions.