I provide daily support for local and international client operations. This includes both on-site and remote support, based on the clients needs.The support I provide ranges from network hardware installations and troubleshooting to Microsoft Windows/Office suite and Google Cloud platform.I am also expanding my knowledge through CompTIA A+ and N+ certifications.

Throughout my career at Clicks I have honed my leadership and organizational skills, overseeing daily operations and coordinating team efforts to ensure the smooth functioning of the business.My role involves optimising processes, managing resources, and delivering exceptional customer service.In my capacity as an Assistant Store Manager, I have developed strong problem-solving abilities addressing various challenges that arise in a fast-paced retail environment. Effective communication plays a vital role in my interactions with customers, staff, and vendors, as clear communication fosters positive relationships and smooth operations.As an Assistant Store Manager, I have actively engaged in visual merchandising to create appealing and customer-centric store displays.

My goal as a trainee manager was to undergo comprehensive training in all store departments and acquire the skills necessary to assume relevant management responsibilities. With a proactive approach, I was actively learning to support and assist the store manager in their duties or step in during their absence.Throughout my training, I immersed myself in each department's operations, gaining valuable hands-on experience to become competent in overseeing various functions and optimizing processes.Having completed the Trainee Manager Programme I am still committed to continuous growth, aiming to become a proficient leader who contributes significantly to the store's success.

As a Junior Systems Administrator at Rennies Travel, I was given a unique opportunity to gain hands-on experience and learn some of the foundational skills in systems administration and IT support under the guidance of experienced professionals.The experience has left me with valuable skills in working with Excel spreadsheets, handling confidential information such as bank statements, running basic SQL scripts, and management of user accounts, permissions and access rights.