Keanee Glefell Granido Email & Phone Number

Tennessee, United States

Develop and implement a comprehensive social media strategy to increase brand visibility, engagement, and overall online presence.Create, curate, and manage all published content (images, videos, and written) across various social media platforms.Monitor, analyze, and report on performance data to inform and optimize social media strategy.Engage with followers, respond to comments and messages, and address customer service issues in a timely manner.Collaborate with the marketing, sales, and design teams to create cohesive and engaging social media campaigns.Stay up-to-date with the latest social media best practices, trends, and technologies.Develop and maintain a content calendar to ensure regular and consistent posting on all social media channels.Monitor and manage the brand's online reputation and provide recommendations for improvement.Participate in relevant online conversations and represent the brand in a positive, authentic manner.

Develop and implement a comprehensive social media strategy: Create and execute plans to increase brand visibility, engagement, and overall online presence across various social media platforms.Content creation and curation: Generate, edit, and publish engaging content, including images, videos, and written posts, tailored to each social media platform's audience.Analytics and reporting: Regularly monitor, analyze, and report on performance data to inform and optimize social media strategy, ensuring that goals and objectives are met.Community management: Interact with followers, respond to comments and messages, and address customer service issues in a timely and professional manner, while fostering a positive online community.Cross-team collaboration: Work closely with the marketing, sales, and design teams to develop and execute cohesive and engaging social media campaigns that align with overall business objectives.Stay current with social media trends: Research and implement the latest social media best practices, tools, and technologies to ensure the brand remains competitive and relevant in the digital landscape.Maintain a content calendar: Develop and manage a content schedule to ensure regular and consistent posting across all social media channels, while also considering real-time opportunities for engagement.Participate in online conversations: Represent the brand in relevant online discussions, engaging with influencers, partners, and potential customers in a positive and authentic manner.

Conceptualize, design, and produce visually engaging graphics for digital and print materials, including websites, social media, advertisements, brochures, logos, and other marketing collateral.Collaborate with marketing, sales, and other internal teams to understand project objectives and translate them into compelling visual designs.Develop and maintain a consistent brand identity across all marketing materials, ensuring designs align with company guidelines and messaging.Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines in a fast-paced environment.Provide creative input during brainstorming sessions and contribute to the overall visual strategy of the company.Review and proofread designs for accuracy, consistency, and quality prior to production.

New York, United States

Respond to customer inquiries: Provide timely and accurate responses to customer inquiries via phone, email, and chat, addressing their questions or concerns with empathy and professionalism.Resolve customer issues: Work diligently to resolve customer issues by identifying the root cause of the problem and providing appropriate solutions, while ensuring customer satisfaction and retention.Manage customer accounts: Maintain accurate customer records, including contact information, purchase history, and other relevant details, ensuring that all data is up-to-date and accessible.Process orders and returns: Accurately process customer orders, returns, and refunds in a timely manner, while adhering to company policies and procedures.Document customer interactions: Document all customer interactions and transactions, including issues, resolutions, and feedback, in a clear and concise manner, ensuring that records are accurate and up-to-date.Continuously improve processes: Identify areas for improvement in customer service processes and procedures, and proactively implement solutions to enhance the overall customer experience.Maintain a positive attitude: Foster a positive and supportive work environment, maintaining a friendly and helpful demeanor at all times, even in challenging situations.

Developing social media strategies. Content creationSocial media monitoringAnalytics and reportingCommunity managementCollaborating with other teamsStaying up-to-date with social media trends and best practices

- Create and curate relevant topics to share across clients' social sites — ensuring they always have something smart to say.- Produce, edit, and alter designs on time and to specifications - Keeping up to date with evolving social media trends and incorporating them in designs.- Maintain a solid knowledge of the competitive market and stay current on design trends- Passionate about the digital space and always keeping on industry trends