Keanen D. Email & Phone Number

Ipswich, United Kingdom

BT Network Operations Centre’s teams keep BT’s core network running for its business & consumer customers.As a L4 apprentice it’s a mix of study & operational work, including residential learning and allocated study days.Operational work involved monitoring the network using bespoke Operational Support Systems (OSS), locating faults, investigating & analysing the drops/outages, and troubleshooting the fault. Liaising with customer to decide best fix, this includes sending spares, co-op with customer engineer, or tasking a BT engineer. Remotely logging into the equipment for more information. When required escalate to alternative operational teams. Co-ordinating where engineers are required to attend site to fix a fault. Calling engineers to make sure they are aware of the work required. When no engineers are available escalate to engineering manager for assistance. Assigning & allocating tasks to engineers using Teams/CCNG. The apprenticeship learning included both technical & business-essential skills.

Ipswich, United Kingdom

When I was working at the Belstead I was a Waiter in the Restaurant, and a Bartender in the Bar. My duties often included taking Orders, Manning the till(s), Running Food Orders, Cleaning and Preparing Tables in the Restaurant. I Opened and Closed both the Restaurant and Bar on separate shifts so all preparation in the morning and close down late at night. I handled Cash, processed Credit Card Payments, and Served Drinks at the Bar. I maintained full knowledge of the Bar and Menu Items and even made recommendations to some members. I changed Beer Kegs and did Stock Counts too, ensuring to replenish anything that was low or missing from the bar, daily.

London, England, United Kingdom

Online Sales Assistant. Uploading Photos, Titles, Descriptions, etc. of online listings of Stock from the Company Warehouse onto numerous selling sites. This also included editing old/outdated listings. On the manual side of things, I was doing labourer work such as heavy lifting of all different types of furniture, moving them, stacking them, measuring, taking photographs, doing repairs on any wood or metal work, as well as driving a forklift, and doing unloading of the delivery vans.

I done my Year 10 Work Experience at BT!

Ipswich, United Kingdom

A-Level, Information Technology & Media Studies

Gcse, All Stem Subjects & 4 Options