Keanna Driedger Email and Phone Number
Keanna Driedger work email
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Keanna Driedger personal email
As a data-savvy customer service professional, I’ve spent four years providing top-notch support for Better Reports, a SaaS app trusted by over 4,500 businesses. I excel in delivering customized data solutions and clear communication through email, live chat, and screencasts. My background in project management and international development has equipped me with a unique skill set, including SQL proficiency and a passion for problem-solving. I thrive in remote environments, working as part of a small, highly productive team. I’m committed to continuous learning and helping businesses make the most of their data.
Better Reports
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Team Lead, Customer SupportBetter Reports Oct 2024 - PresentAs Team Lead, I am focused on scaling our support services and building a strong foundation for a growing team. I lead a fully remote, high-performing support team, providing exceptional service to over 4,500 global clients of a data analysis and reporting SaaS app.My role includes developing onboarding procedures, formalizing documentation, recruiting top talent, and critically reviewing workflows to ensure they scale with our team and company growth. I am proud to guide the team I’ve worked with for years, fostering a culture of collaboration and continuous improvement.
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Customer Support SpecialistBetter Reports Sep 2020 - Oct 2024Remote• Collaborated with a fully remote, high-performing team to deliver world-class customer service to over 4,500 global clients of a data analysis and reporting SaaS app.• Maintained a 4.9-star rating from over 1,000 reviews on Shopify by consistently delivering exceptional service and fostering customer satisfaction.• Designed and delivered custom reports and formulas using SQL, integrating data from popular apps and APIs, including Shopify, Stripe, and QuickBooks, to meet diverse client needs.• Supported merchants by scheduling and automating reports in Google Sheets, ensuring seamless integration and efficient workflows.• Produced detailed documentation and recorded video tutorials to enhance client understanding of app functionality.• Assisted in onboarding new team members through one-on-one coaching, shadow sessions, and the creation of internal training materials, laying the foundation for scalable team growth.
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Program OfficerCanadian International Resources And Development Institute (Cirdi) Jul 2017 - Aug 2019Vancouver, Canada Area• Developed and managed grant applications for projects ranging from small to large scales, collaborating with international consultants, academics, and non-profit agencies. Responsibilities included generating complex budgets, articulating methodological approaches, navigating UBC’s internal grant processes, and developing logic models and theories of change.• Led multi-stakeholder projects in a dynamic, dispersed environment. Key responsibilities encompassed budgeting and forecasting, donor reporting, stakeholder management, strategic communications, results monitoring and collection, gender mainstreaming, vendor management, and consultant supervision. • Key projects: Capacity building in Indonesia with artisanal and small-scale miners ($180,000), Mapping ASM Ecosystems in South Africa ($50,000), CIRDI Information Management System ($50,000).• Coordinated the development and implementation of an online client relations and project management system, streamlining workflow analysis, vendor management, results-based management, and financial reporting.• Led the development of the Institute’s Gender Equality Strategy, establishing an internal working group for gender mainstreaming, organizing peer review sessions, and collaborating with an international gender expert to draft and refine the strategy.
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Project AssistantCanadian International Resources And Development Institute (Cirdi) Sep 2016 - Jul 2017Vancouver, Canada Area• Provided executive assistant support to the CEO during international and domestic missions which included scheduling, coordinating flights and stakeholder outreach• Prepared expense claims, reconciled Purchase Card requisitions and prepared service requisitions and terms of reference for vendors• Ensured compliance with multiple funding agency policies and protocols (GAC, UBC, IDB, World Bank), through detailed analysis of contracts and funding agreements
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Integration Support WorkerFamily Services Of Greater Vancouver Mar 2015 - Sep 2016Vancouver, Canada Area• Planned, implemented and evaluated service plan goals to develop client capacity for community integration • Developed positive and supportive relationships with referred clients, their families and other significant figures in the child/youth’s life• Liaised with social workers, behaviour consultants, educational staff and families as part of an integrated team -
Zambia Global Leadership Program AssistantDouglas College Nov 2013 - Jul 2015Vancouver, Canada Area• Coordinated travel including booking flights, insurance and visas for two cohorts of program participants• Developed a program guide and training modules to standardize intern pre-departure training • Engaged with stakeholders to develop a project risk register and indicators for project outcomes -
Community Support WorkerDouglas College May 2012 - Aug 2012Kitwe, Zambia• Developed and implemented a peer education training program for at-risk youth • Restructured the organizations records management system to streamline client data management and increase resource efficiency• Facilitated weekly meetings with at-risk youth to discuss sensitive topics including health issues related to HIV and drug use which resulted in reducing stigma within the target population• Improved volunteer management through the establishment of a feedback mechanism for improved relations, instituting regular opportunities for training and capacity building and providing support for case conferencing
Keanna Driedger Skills
Keanna Driedger Education Details
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International Studies -
Environmental Studies
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Dimensions Of Development (2019)
Frequently Asked Questions about Keanna Driedger
What company does Keanna Driedger work for?
Keanna Driedger works for Better Reports
What is Keanna Driedger's role at the current company?
Keanna Driedger's current role is Customer Support Team Lead | Leadership, Process Improvement, and Client Success.
What is Keanna Driedger's email address?
Keanna Driedger's email address is kd****@****b.bc.ca
What schools did Keanna Driedger attend?
Keanna Driedger attended Simon Fraser University, Douglas College, The University Of British Columbia.
What skills is Keanna Driedger known for?
Keanna Driedger has skills like Leadership, Communication, Customer Service, Event Planning, Organization Skills, Research, Teamwork.
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