Keanu Pyle Email & Phone Number

•Assist customers via email and phone with processing orders.•Tactfully record interactions with customers.•Met customer call guidelines for service levels, handle time andproductivity in a high paced call center environment

Remote

•Maintained customer satisfaction with forward-thinking strategies focusedon addressing customer needs and resolving concerns.•Assisted 100 customers on an average daily by answering questions,responding to inquiries and handling telephone requests in variousindustries.•Adhered to company policies and scripts to consistently achieve call-timeand quality standards.•Met customer call guidelines for service levels, handle time andproductivity in a high paced call center environment

Muncie, Indiana, United States

•Handled emails and face-to-face interactions with new and existingcustomers order processing.•Established open and professional relationships with team members andvendors to achieve quick resolutions for various issues.•Helped meet changing demands by recommending improvements tobusiness systems or procedures.•Conducted training and mentored team members to promote productivity,accuracy and commitment to friendly customer service.

Anderson, Indiana, United States

•Enabled customers to feel welcomed, important and appreciated while alsoresolving customer complaints.•Drove year-over-year business growth while leading operations, strategicvision, and long-range planning.•Taught staff strategies for completing work and smoothly carrying outsenior management directives.•Mentored and motivated team members to achieve challenging businessgoals while maintaining customer experience satisfaction.