Keanu Adams Email & Phone Number

Brooklyn, New York, United States

Facilitate communication between patients and providers through phone, email, and live chat. Collaborate with medical staff and billing departments to address and resolve patient inquiries and concerns. Assist with patient registration, eligibility verification, and scheduling coordination. Support patients and providers in document uploading procedures. Relay important messages between patients and providers.• Contributed to a team developing support guidelines for new member market integration.• Managed a high volume of 100-200 calls per week, accounting for 10-20% of the total weekly call volume.• Coordinated with various departments, streamlining patient requests and improving service efficiency.

Collaborated with a medical team to devise and promote healthy outcomes for both high and low-risk patients. Educated patients about available services and guided them in the use of the mobile application. Conducted telephonic outreach to community members to promote awareness of telehealth services. Assisted patients in identifying and accessing in-network health services.• Connected patients to relevant community resources, aiding in the management of their physical, social, and emotional wellbeing.• Assisted an average of 25 patients per week in locating and utilizing in-network health services.• Played a key role in educating and engaging community members about the benefits and operation of telehealth services.

Queens, New York, United States

• Developed and implemented permanency goals for 18 - 21 young men involved in the child welfare system ages 14- 21 years old • Assisted with developing career and life goals for youth to transition out of the foster care system through independent living, returning to live with their family’s or a lower level of care• Coordinated mental health treatment for residents with agency therapist and substance abuse counselors • Coordinated with stakeholders and congregate care staff to ensure that residents received the appropriate level of care • Attended family, criminal court, and other appointments with residents and their families

Family Functional Therapy- Therapeutic Case Management Interventionist● Accessed and created therapeutic case management plans for up to ten low and medium risk families. ● Conducted weekly in-home sessions to teach families conflict mitigation techniques to improve family relations.● Linked families to community-based resources in Staten Island for continued support after services were completed.● Assisted families with attaining resources and needs such as beds and public assistance.● Worked with families to incorporate coping skills taught to them by service providers in the home.● Worked with ACS and schools to ensure that any concerns that arose pertaining to the children were addressed during sessions.● Collected documents to ensure that the children in the home were attending school and receiving medical care.● Conducted intake home visits for families and matched them to the appropriate level of services.

Greater New York City Area

• Supervise and aide students ages 5 to 14 with their homework and projects, increasing their academic engagement• Implement curriculum that teaches students basic research methods and problem solving skills • Retrieve and transport students from various schools to main site

Greater New York City Area

• Facilitated scouting program, teaching Scouts the motto, core values, and essential team skills• Organized and chaperoned hiking and recreational trips• Served as a teacher’s assistant for nature conservation lessons, electives, and nature hikes

New York, Ny

• Developed and strategically executed detailed semester based programs that advance the Council’s mission statement• Supervised and managed an Executive Board consisting of four members• Developed an annual budget, providing sponsorship and allocating funding to various events

New York, Ny

• Organized and executed the Council’s first annual Banquet, the culminating event of Spirit Week• Chaired the committee dedicated to the reform of the Council’s constitution• Facilitated Anti-Hazing Awareness workshops

Brooklyn, Ny

• Conducted grant research and solicitation for development of Best Head Park• Assisted staff on special projects, including updating constituent listing for public relations• Worked with various organizations regarding special events within the Assemblyman’s jurisdiction• Obtained supporting documents for the preparation of Assemblyman Boyland’s weekly agenda

Hamilton, Ny

• Supervised 8 campers, ranging from ages eight to fourteen in a residential summer camp• Lead classes that fostered community and developed team oriented skills • Participated in professional and social development opportunities