Keara J. Email & Phone Number

Tempe, AZ, US

* Effectively assesses clinical situations and needs of all callers. * Provides safe and effective clinical interventions to all callers. * Completes clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forwards internal referrals to the appropriate program(s) with all.

Tempe, Arizona, United States

• Provides direct in-home and community-based crisis counseling by coordinating communication with other departments in the agency as well as external entities to accomplish continuity of care
• Ensures quality service delivery including clinical care and all associated documentation: appropriate phone documentation, intake documentation, endangerment triaging, treatment planning, referral triaging, risk.
• Works in potentially volatile situations and reacts in a professional manner to crisis situations
• Trained in several job roles in order to fill in for colleagues when they are not able to attend their shift with Mobile Crisis, Follow-Up Team, Hotline, and more

• Provided crisis intervention counseling to LGBTQ+ young people nationwide via chat and text
• Built trust and provided a safer space for youth to explore issues surrounding sexuality, gender identity, and suicidal ideation
• Committed to volunteering 3 hours per week for a full year

Tempe, Arizona, United States

• Provided case management services to clients experiencing high needs and repeated calls to 911
• Worked with each client to set individual goals, resolve a variety of barriers, address client needs, and decrease their use of emergency services

• Provided support to Microsoft customers via phone/email/screen sharing sessions
• Well-versed in Microsoft Office Suite and Windows OS
• Reviewed and updated colleague’s email/phone cases when they are out of the office, ensured proper documentation, established rapport with clients, and reported any malpractice observed

• Worked for two months in this internship giving counseling to people online
• Wrote an honors paper on Impulse Control Disorders to graduate
• Learned skills related to listening effectively to others, supporting those in traumatic/severe situations, and resolving issues through tactful interactions
• Communicated with over 100 people in need

Bachelor Of Science - Bs, Psychology

Graduated Summa Cum Laude

Certificate, Lesbian, Gay, Bisexual, And Transgender Studies