Aaron Kearns Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Working with GS Engineering & Construction Australia Pty. Ltd. (GS E&C) for assignment on the North East Link (NEL) Project under the SPARK consortium.

Melbourne, Australia

Working at John Holland Construction to bring the best of technology to help employees construct a better future.

Melbourne, Australia

Currently working with John Holland Construction in a drive to enable their employees through technology.

Melbourne, Australia

Reporting to the Regional Technology Manager - Providing leadership across 6 major sites throughout Victoria and Tasmania. Responsible for creating a high level of service and value to customers by enabling knowledge in the technology they use. Achievement to date in this role have been:► Implementation of staff KPI’s to 35 staff where there had never been any in place before.⇨ Resulted in a 70% decrease in job queue sizes nationally. Overall time to customer resolution decreased from an average of 16 days down to an average of 4 days. ► I introduced to the business “Skills Framework for the Information Age. Along with KPI’s this allowed us to measure staff in the area of Autonomy, Influence, Complexity and Business Skills.⇨ Change drove the KPI for Net Promoter Score from 72% to 95% chance of a customers willing to recommend our services to colleagues.► Creation of NewsTechbar to deliver a walkup Technology service to over 4000 customers who are now able to have face to face conversations with technology providers to resolve issues, or simply to consult on all areas of Technology.⇨ News Techbar now generates over 450 customer interactions per week with a 96% customer satisfaction score.► Management of the front line support for the transition from Microsoft Outlook to Google mail for over 4000 customers across Victoria, Tasmania, New South Wales and Queensland.► Delivery of a focussed Google Expo, workshopping to provide consultation and support service to the business through the News Techbar during their transition to gMail.⇨ Project success was so well recieved my efforts were recognised by the Google Program Leader and the News Corp Australia Chief Technology Officer by flying us to Sydney for lunch in the News Corp board room followed by an afternoon and evening of dinner and entertainment.

Melbourne, Australia

Reporting to the National Service Centre Team Leader - Provide leadership for the implementation of the Victorian pod of the National Service Centre as subject matter expert for the Victorian business. Mentor and advise if staff actions are not aligned with News Limited values and National Service Center strategiesTo provide leadership for the Level one and two Service Centre Analysts who are responsible for effective First level support to News Limited Australia businesses.► Delivery of effective and responsive Level 2 Support Services through the National Service Center⇨ Responsible for all daily operational procedures and process.⇨ Business engagement as an escalation point for high level troubleshooting on persistent issues⇨ Escalation point for customer complaints► Knowledge and procedure documentation⇨ Create, update and maintain knowledge and process documentation.⇨ Ensure distribution, transfer and understanding of knowledge articles to all National Service Centre staff.► Staff Development⇨ Maintain and update skills matrix to identify gaps to fill business needs.

Melbourne Area, Australia

Certificate Iv In Front Line Management

New Supervisor BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBLDR401 Communicate effectively.

Education record