Kearsten Armstrong Email & Phone Number

Hired new employees Terminated associates when their job assignments ended Worked Payroll Coached Employees Trained new Employees Ran Orientation Loss prevention Time management Drug Testing Worked in the warehouse in Crisplant, Induct, ICQA, Picking, Receiving, Problem Solve, Packing, Shipping

Placed qualified employees on Job assignments with Amazon.comPerformed Drug tests on potential EmployeesPerformed Background checksset up payroll Worked MS ExcelWorkForceE-verifyScannersfaxedmade cold calls

Performed a Live ShowRecorded Commercials for Customers Input music into mp3 Files Signed Customer Contracts and maintained Checkbook AccordinglyWent to promotions for the station in order to sign on new customersMaintained and Refreshed website Resolved Problems as they aroseAnswered Customer Inquiries Fast and Accurately Maintained all Radio EquipmentTraveled to Educate and recruit

Customer Service Manager Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Strong leader of customer support staff.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Trained staff on operating procedures and company services.Maintained up-to-date knowledge of product and service changes.Managed work flow to exceed quality service goals.

Usa Parkway Received all product in a timely manner Hit production goals dailyProblem solved for the receiving lineTrained new receiversCross trained in Warehouse,Put away,Packing,Picking, Arrivals.Maintained Receiving lineDirectly Spoke and trained with corporate

Investigated and resolved customer inquiries and complaints in an empathetic manner.Cross-trained and backed up other customer service managers.Adhered to all confidentiality requirements at all times.Met all customer call guidelines including service levels, handle time and productivity.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.Facilitated inter-departmental communication to effectively provide customer support.Updated customer orders from start to finish in an accurate and timely manner.Sold Products to maintain Sales Requirements Maintained up-to-date knowledge of product and service changes.