Achievements:• Leading and designing an Agility re-launch across multiple streams of work in the Institutional Customer Journey Lab• Developing the new WIB Originations Agile research model and Coaching the core and cross functional team to a self-organising capability• Working with a deeply cross functional team to deliver high value customer insights from the Customer Lending Journey, informing the delivery of key initiatives• Tactical support of at-risk initiatives, driving project realignment and delivery of key ECM scope in schedule.Role Responsibilities:• Scrum Master for 5 streams of transformation work across 20 practitioners• Facilitation and shaping of all Agile ceremonies• Management of all agility and collaboration tools supporting the Journey Lab. Including JIRA, Confluence, Sharepoint & Microsoft Teams• Coaching and development of Lab practitioners on agility practices and techniques• Supporting and facilitating bespoke agility requests across the division, enabling their adoption of agility with tailored solutions.• Work closely with Service Design to frame the customer experience and articulate the need.• Operating model development and implementation• Requirements Elicitation and Documentation• Workshop Facilitation• LEAN Analysis and Process Improvement• Coaching and support of Product SME’s to become robust Product Owners• Wall development and assembly for the visualisation of deliverables• Leading the introduction of agile delivery practice to existing CIB projects.• Supporting the introduction of Project Management & Delivery Practices inline with the Delivery Excellence model.

Achievements:• Leading analysis and research activities for the Business Bank Lending Customer Journey focussing on Banker Research• Design and implementation of Lean Kanban process for the Commercial Bank internal Communications team. Establishing a Single View of internal Communications and shaping targeted comms strategies to front line bankers while reducing volume.Role Responsibilities:• Scrum Master managing internal, external, onshore & offshore resources• Managing engagement with Vendors and resources • Defining the scope and reviewing Vendor RFI & RFP • Release Management & Change Advisory Board Submission• Verification Testing• Process Mapping, Improvement & Design• Manage & Deliver training and induction to Contact Centre Teams• Research co-ordination and delivery• Journey Wall production

Achievements:• Delivery of the CLEARFX upgrade, migrating the key Asia brand to the same codebase and offering as the rest of the group• End to end Delivery of iOS and Android mobile applications enabling customers to transact with OzForex natively• Integrating our New Zealand registration process with RealME identity services as their first non-government partner• Assisting the Agile Transformation of OFX, working closely with consultants to truly embed agile behavioursResponsibilities:• Scrum Master in charge of an agile squad• User Story Mapping and creation• Process Mapping• Wireframing• User Experience design and Collaboration• Workshop Facilitation• Behavioural Driven Design

Achievements:• Operations & Settlements SME for new customer origination solution, providing embedded support and stakeholder management throughout the pilot and rollout phases of the project to 100+ seat Contact Centre• Lead BA on support & maintenance initiatives, executing process improvements and eliminating high recurrence tickets.Role Responsibilities:• Define and execute manual and automations test cases• Requirements Elicitation and Documentation• Workshop Facilitation• UAT planning and management of resources• Post implementation support• Post implementation verification testing