Keathon Roby
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Keathon Roby Email & Phone Number

TOC Engineer at LTN
Location: Frederick, Maryland, United States 6 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
LTN
Role
TOC Engineer
Location
Frederick, Maryland, United States
Company size
157 employees

Who is Keathon Roby? Overview

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Quick answer

Keathon Roby is listed as TOC Engineer at LTN, a with 157 employees, based in Frederick, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Keathon Roby.

Keathon Roby previously worked as Network Operations Center Technician at Omicron Media, Inc. and Healthcare Specialist/Combat Medic at Army National Guard. Keathon Roby holds Bachelor'S Of Science, Cyber Security & Information Assurance from Western Governors University.

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Email format at LTN

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LTN

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Profile bio

About Keathon Roby

Experienced Network Operations Center Technician with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support, Network Maintenance and Monitoring, Escalations, Customer Service, Microsoft Office, Remote Troubleshooting, Computer Hardware, Mobile Application Troubleshooting. I also have experience with platforms like Jira, Happyfox, and Confluence. Strong information technology professional. Attending Western Governors University.

Current workplace

Keathon Roby's current company

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LTN
Ltn
TOC Engineer
columbia, maryland, united states
Website
ltnglobal.com
Employees
157
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6 roles

Keathon Roby work experience

A career timeline built from the work history available for this profile.

Toc Engineer

Current
Ltn

Columbia, Maryland, United States

Jan 2024 - Present

Network Operations Center Technician

Omicron Media, Inc.

Key experience● Trained 6 new agents to handle various processes across the company● Meet with members of multiple Marketing and Billing departments to discuss andimplement changes to improve the quality of support.● Proficient in JQL, a query language similar to SQL for Jira Admin.● Creates new agent accounts and assigns permissions based on roles in Happy Fox.● Cross-trained with the Operations team to handle alarms from servers within the scope ofresponsibility.● Tracks and works on multiple projects in Jira and completes them based on priority.● Edit Group permissions when necessary or when business needs change.● Provide Tier 2 and 3 support for escalating agents and escalate to developers for issuesthat I can’t handle.● Provided training for NNTP, Usenet clients, and various common issues.● Provided training for VPN logs across multiple operating systems (Windows, MacOS,Linux, IOS, and Android).● Document new information and findings in Confluence for future reference and futuretraining.● Maintained and improved bash script used to automate the creation of shift handovers foragents by adding a sleep counter to prevent pages from processing out of order.● Maintain scripts used to automate processes like resetting passwords for customers andcopying information to save time for agents.Network Operations Center Technician● Completed customer tickets using Happy Fox and RT Ixolit.● Created tickets in Jira to escalate and track issues beyond Tier 1 support.● Monitored the chillers for the servers in the main data center● Well-versed in services that operate on the NNTP and HTTPS protocols.● Assisted customers with the setup of NNTP services using various Usenet clients.● Troubleshoot issues with SSL/TLS connections via NNTP.● Provide technical support for VPN customers to include setup, connection, and billingissues.● Analyze client logs for VPN and NNTP clients to decipher and resolve customer issues

Jul 2021 - Jan 2024

Healthcare Specialist/Combat Medic

Army National Guard

Starkville, Mississippi, United States

Aug 2014 - Aug 2021

Insurance Sales Representative

Sitel

Mississippi, United States

Jul 2020 - Aug 2020

Technical Support Specialist

Sitel

Mississippi, United States

Provided telephone support for ATT/DirecTV.

Aug 2017 - Jan 2018
Team & coworkers

Colleagues at LTN

Other employees you can reach at ltnglobal.com. View company contacts for 157 employees →

PG Paloma Gonzalez Lugo Paloma Gonzalez Lugo Colleague at LtnWestminster, California, United States View → DW Darren Whitley Darren Whitley Colleague at LtnKansas City, Missouri, United States View → RC Ron Crickon Ron Crickon Colleague at LtnBurlington, North Carolina, United States View → MW Michael Ware Michael Ware Colleague at LtnChesapeake Beach, Maryland, United States View → SH Scott Husband Scott Husband Colleague at LtnLos Angeles Metropolitan Area, United States View → LS Lori Spencer Lori Spencer Colleague at LtnColumbia, Maryland, United States View → RA Reece Apmadoc Reece Apmadoc Colleague at LtnEl Cajon, California, United States View → MB Mike Burk Mike Burk Colleague at LtnLiberty, Missouri, United States View → DK David Kluge David Kluge Colleague at LtnKansas City, Missouri, United States View → MV Matthew Verley Matthew Verley Colleague at LtnDacula, Georgia, United States View →
2 education records

Keathon Roby education

FAQ

Frequently asked questions about Keathon Roby

Quick answers generated from the profile data available on this page.

What company does Keathon Roby work for?

Keathon Roby works for LTN.

What is Keathon Roby's role at LTN?

Keathon Roby is listed as TOC Engineer at LTN.

Where is Keathon Roby based?

Keathon Roby is based in Frederick, Maryland, United States while working with LTN.

What companies has Keathon Roby worked for?

Keathon Roby has worked for Ltn, Omicron Media, Inc., Army National Guard, Louisville Medical Clinic, and Sitel.

Who are Keathon Roby's colleagues at LTN?

Keathon Roby's colleagues at LTN include Paloma Gonzalez Lugo, Darren Whitley, Ron Crickon, Michael Ware, and Scott Husband.

How can I contact Keathon Roby?

You can use AeroLeads to view verified contact signals for Keathon Roby at LTN, including work email, phone, and LinkedIn data when available.

What schools did Keathon Roby attend?

Keathon Roby holds Bachelor'S Of Science, Cyber Security & Information Assurance from Western Governors University.

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