Aine Keating Email & Phone Number

Dublin

Dublin, Ireland

Dublin

Processing personal and executive retirement claims – including funding checks and calculations Processing partial and full surrenders on Investment Only BusinessProcessing claims and transfers on AVC only schemes Taking ownership of complex and difficult cases Building relationships with internal and external stakeholders Managing high volumes and multiple deadlines Effectively managing urgent cases and expectations of stakeholders Identifying, logging and closing complaints and errors within regulatory timeframes

Dublin

Point of contact for customers, brokers and trustees on pension queriesPerforming system alterations such as premium changes, retirement age changes, fund switches, and single premium top upsLogging and resolving errors and complaints in advance of the regulatory deadlines Case ownership - point of contact for complex schemesBuilding positive relationships with brokers, customers and broker consultants

Dublin

Reviewing customer files and extracting required dataTracking and recording results methodically and accurately,and preparing progress reportsIdentifying procedural improvementsQuality assurance

Limerick

Edited and created content for the organisation’s website and social media platformsTracked website usage using Google Analytics and created reports on sameCo-researched and wrote a report for the Mid-West Regional Advisory Committee on Violence against Women on models for service user engagementFacilitated a “Healthy Relationships” programme with post-primary studentsDesigned and wrote press releases, brochures, posters, and advertisementsDistributed training certificates and maintained training recordsOrganised an exhibition of art created by service users in the Limerick School of Art and DesignCo-facilitated a workshop on campaigning with participants on the “Breaking the Silence” projectUpdated an information guide for women experiencing domestic abuse which included collecting, collating, and incorporating feedback from various stakeholders including domestic abuse support services and service users

Wexford

Customer service - in store and online. Completing sales, returns and dealing with complaintsTicket sales with TicketmasterLiaising and negotiating with suppliersKey holder responsibilitiesCash handling and banking

Certificate (Qqi Level 8), Digital Marketing

Google Analytics, Google AdWords, Asana, and Wordpress Created and maintained a blog featuring posts about digital marketing and analytics.

Ma, Public Advocacy And Activism, 1:1

Completed a 1st class honours dissertation on the accountability of charities to their intended beneficiaries Created a marketing strategy.

Ba, Media And Communications Studies, 2:1

Completed a 1st class honours dissertation on the representation of femininities in CosmoGirl!.