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Transformative and results-driven senior product management and strategy leader with over 20 years of proven reputation for building, growing, and retaining multiple high-performing software product management and engineering teams. Exceeds goals and expectations in highly dynamic, creative, deadline-driven environments ranging from start-ups to some of the largest SaaS, Digital Consumer Fortune 500, and two-side marketplaces. Servant leader who encourages cross-functional collaboration in support of successful product introductions and product releases in a competitive arena. Reputation for subject matter expertise in mobile software development and feature capabilities, software product management, GTM and growth marketing, mobile and online advertising technology.
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Chief Product OfficerInception FinancialKirkland, Wa, Us -
Sr. Director, Digital Product Experiences | Consumer And Dealer Software And Financial ControlsSunpower Corporation 2023 - PresentRichmond, California, UsOversee the development and enhancement of SunPower's two-sided marketplace experience across both consumer and dealer software platforms. Crucial in delivering seamless, innovative, and user-friendly digital experiences that drive customer engagement and operational efficiency. Responsible for customer and Dealer lifecycle from lead generation through the 25-year warranty fulfillment post-installation. Lead the end-to-end digital product development process, from ideation to launch and ongoing optimization. Ideate new revenue streams, opening untapped revenue streams, working with PM to define requirements to implement and prioritize deliverables. Define product requirements, create detailed specifications, and prioritize features and enhancements. Collaborate with cross-functional teams, including engineering, UX/UI design, data science, and marketing, to ensure successful product delivery. Highlights include, but not limited to:- Strategically increased the lifetime value of the customer, focusing on big data analysis consumer behavior, sell new products, and assist channel partners and revenue increase of upgrade services. - Originally hired to lead 5 Product Managers focused on digital post-commissioning experience, and took the lead of additional product and design teams (i.e., Operations, Data Analytics, Consumer Technology, Finance & Accounting) and 15 Product Managers within 9 months. - Increased the customer-facing mobile app (mySunpower) ratings from 4.1 to 4.6 stars across more than 300K customers by re-imagining the app customer experience and releasing 20 new features for the dealer-facing software experience. - Delivered new customer-facing features to help customers manage their systems, control and monetize their battery and EV charging, and prepare for storms and power outages using the 71TB of anonymized customer solar energy data. - Selected by the CEO to manage and transform the financial controls and reporting software experience. -
Gm, Product Management, Engineering, And Machine Learning | Mobile Shopping, Video, & Tv ShoppingAmazon 2019 - 2022Seattle, Wa, UsDrove the development and enhancement of Amazon's mobile shopping app, video shopping, TV shopping, and Virtual Reality (VR) experiences, with a focus on leveraging engineering and machine learning (AI) to create innovative and seamless shopping experiences for customers across multiple platforms. Managed a team of 120 across multiple product teams of Product Managements, Engineering Data and Applied Scientists, TPMs, SDETs, and QAEs. Served as a subject matter expert for mobile shopping/e-commerce and participated in conversations with industry publications (i.e., TechCrunch, WSJ, CNET, and others). Highlights include, but not limited to:- Grew % share of Amazon retail revenue in the App from 2% at start of initial role to 65% at time of departure.- Led the team that consolidated, simplified and innovated on Amazon shopping App mobile features and custom App experiences for Whole Foods, Amazon Fresh, Amazon Pharmacy, Amazon Luxury, and Amazon Pay. Patent # US11693540B1- Defined and built 0 to 1 mobile app-specific features for personalized App navigation and video shopping experiences using custom machine learning (AI) models (Patent # 11366872) and ideated and delivered on 3 additional patents.- Managed four product teams of engineers, PMs, TPMs, SDETs, and QAEs responsible for building shopping experiences on the Amazon app for iPhone, Android Phone, iPad, Android Tablet, FireTV, and AppleTV. -
Sr. Manager, Product Management | Amazon Mobile ShoppingAmazon 2013 - 2019Seattle, Wa, UsDefined and communicated a clear product vision and strategy for Amazon’s mobile shopping app. Identified customer needs, market trends, and competitive opportunities to drive product innovation. Led and managed a team of product managers, developers, and machine learning engineers focused on camera, voice, and smartwatch shopping experiences within the Amazon mobile shopping app. Highlights include, but not limited to:- Launched smartwatch app for Amazon app for Apple Watch and Android Wear. - Launched Amazon’s first mobile app version of the Alexa voice experience of Alexa. The Alexa mobile app experience in the Amazon app grew to over 20M monthly active users. - Created gift card and credit card scanning features for Amazon mobile app customers. Reduced the time required to add credit cards from 60 seconds to 30 seconds and gift cards from 456 seconds to 5 seconds. Over 8MM credit and gift cards were successfully scanned in the first two years.- Hired as Principal Product Manager (IC), rapidly product to Sr. Manager, Product Management. -
Head Of Mobile Monetization & Advertising | Imdb (An Amazon Co.)Amazon 2010 - 2013Seattle, Wa, UsLeading a team of Sr. Product Managers focused on driving advertising revenue growth through innovative monetization strategies for IMDb’s mobile platforms. Developed and executed strategies to enhance user engagement and ensure a seamless and enjoyable user experience. Optimized existing monetization channels to maximize revenue while maintaining a positive user experience. Collaborated with product, engineering, and design teams to integrate monetization features into mobile products. Highlights:- Managed all ad product development and revenue initiatives across 7 platforms (all mobile devices, including. iPhone and Android, Fire TV) – acquiring 40 million monthly users.- Grew mobile ad revenue in first 6 months from $0 to $800K in the first year to $3.4MM in second year – with a first-ever mobile advertising experience for Amazon.- Negotiated and closed business development deals with ad-serving partner Admarvel and mobile ad-networks, including Mojiva, Mobile Theory, and 4th Screen Media, and online ticketing partner - Fandango. - Managed a team of 4 Engineers responsible for development of 6 new advertising products, including the first native ads at Amazon, increasing new product revenue by over 100% from previous year. First mobile advertising product offered through Amazon. -
Senior Product Manager (Ic) | Windows Live Social NetworkingMicrosoft 2006 - 2009Redmond, Washington, UsManaged the product requirements, development process, and product launch plans for two new Windows Live products focused on social networking and blogging. Highlights:- Led initial launch of Windows Live Writer including PR, online and offline marketing campaigns, tradeshows, and influential blogger outreach - resulting in over 5M downloads within the first month and exceeding goals by over 200%. - In Windows Live Spaces, defined the product strategy and delivered the initial product for a brand new and Microsoft’s first social networking and blogging platform.- At time of departure, achieved 27MM Monthly Active Users (MAU). -
Product Planner, Mba InternMicrosoft 2005 - 2005Redmond, Washington, Us- Analyzed new product opportunity for MSN business including market research, user need analysis, customer segmentation, and market sizing.- Led development of qualitative and quantitative research studies to determine user needs and customer segmentation.- Defined 3-year product vision including go-to-market strategy and build/buy acquisition recommendation. -
Marketing Manager | PersonalsYahoo! 2003 - 2004Sunnyvale, Ca, UsCreated the Yahoo! Personals online subscriber acquisition strategy, which included media analysis, buying, optimization, and formation of strategic technology partnerships. Growth Product Management role focused on increasing subscription revenue by building acquisition and engagement features for customers from zero to 1 product within Yahoo. Highlights:- Grew from pre-revenue (aka $0) to over $120MM over my time there. - Led a transformational experience, focused on moving from a 100 million monthly active user of the free Yahoo Chat experience - to a new subscription service moving Chat customers to a paid service. Exceeded $40MM revenue goals by 30%. -
Product Line ManagerExcite@Home 1997 - 2002- Managed Email Services business line P&L of over $8MM annually.- Developed email product line business plan and strategy, including identifying target markets, developing the product roadmap, and defining key execution attributes.- Led 40+ person cross-functional team for end-to-end development of new software product. Product increased email efficiency and decreased costs by 40%.- Led 25 person cross-functional team through product development lifecycle for custom software application. - Spearheaded initiative to define the open-access strategy to help cable partners manage regulatory changes imposed by the government. - Defined and managed development of Kiosk Software for use nationwide in Circuit City, Best Buy, Radio Shack, and The Wiz. Increased daily overall sales numbers by 15%. - Managed key strategic partner relationships in the US and Canada with AT&T, Comcast, Cox, Rogers.
Chris Keating Skills
Chris Keating Education Details
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Northwestern University - Kellogg School Of ManagementTechnology Management -
Georgetown UniversityGovernment
Frequently Asked Questions about Chris Keating
What company does Chris Keating work for?
Chris Keating works for Inception Financial
What is Chris Keating's role at the current company?
Chris Keating's current role is Chief Product Officer.
What is Chris Keating's email address?
Chris Keating's email address is ck****@****zon.com
What is Chris Keating's direct phone number?
Chris Keating's direct phone number is +120626*****
What schools did Chris Keating attend?
Chris Keating attended Northwestern University - Kellogg School Of Management, Georgetown University.
What skills is Chris Keating known for?
Chris Keating has skills like Strategic Partnerships, Product Management, Mobile Devices, Product Development, Go To Market Strategy, Online Marketing, Strategy, Product Marketing, Mobile Applications, Marketing Strategy, E Commerce, Cross Functional Team Leadership.
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