Keaton Bock Email & Phone Number

Big Lake, Mn, Us

United States

Rogers, Mn

Rogers, Minnesota, United States

In my role as an IT Regional Support Tech III, I maintained all of the responsibilities of the IT Regional Support Tech I and II Positions, as well as the added responsibility of being an escalation point for other IT Regional Support Techs, and leading small to medium IT Projects. I am considered a Mobile Device Manager (MDM) Subject Matter Expert for the company. I have extensive knowledge of SOTI MobiControl, VMWare Airwatch/Workspace One UEM, and Avalanche.From February 2021 until August 2022 I was the Technical Lead of a small team for a project where we were consolidating our Mobile Device Management Systems (SOTI MobiControl, and Avalanche Mobile Device Manager) into VMWare Workspace One UEM. During this project, we would closely work with approximately 200+ locations across multiple business units (US and Canada Retail, Distribution, Manufacturing, Independent Boat Dealers).

Rogers, Minnesota, United States

Rogers, Minnesota, United States

The Promotion from a Tech I to a Tech II includes the same responsibilities as a Tech I, but with the added responsibilities:- Mentoring of Junior Team Members- Escalation point for Tech I and internal help desk teams- Creating and maintaining Knowledge Base Articles (KBAs) and Standard Operation Procedures (SOPs)

Rogers, Minnesota, United States

In my role as an IT Regional Support Tech I, I was part of a team that was responsible for maintaining the Day-to-Day Operation of 50+ Retail locations in the northeast quadrant of the US. Including support, troubleshooting, incident resolution\escalation\prioritization, and monitoring for a variety of applications, hardware, network, and computer systems utilizing remote and on-site support methods. Along with the day-to-day operation support I also worked at an advanced level of all computer operations phases to provide solutions for help desk tickets and remote solutions that meet security, auditor, change control requirements, and IT Project Implementations. While working with multiple sites, business partners, and IT Teams, I had the ability to demonstrate my time management, multi-tasking, communication, self-motivation, Teamwork, and customer service skills to provide a high standard of support in a fast-paced environment.Key Responsibilities included but were not limited to:Remote and On-Site SupportEvaluate\prioritize\work\re-route help desk incidents to minimize downtime for a variety of Issues to maintain established SLAsHardware Support (Desktop/Laptop, VOIP Phones, Printers, Mobile Devices, Cisco Network Equipment, Point of Sale, Windows Servers)Application Support (Windows XP/7/10, Microsoft Office, Active Directory, SCCM, DHCP, SOTI, Airwatch, Zebra Utilities)Point of Contact for Senior Managers at the retail locations as a point of escalation for Questions, Concerns, or issues.Travel for Site Visits, Training, Team Building, Off-Site Events, Project ImplementationMaintain an accurate inventory of a site's technology

Rogers, Minnesota, United States

Rogers, Minnesota, United States

Rogers, Minnesota, United States

Rogers, Minnesota, United States