Keaton Tucker Email and Phone Number

- Champion Microsoft Office 365 collaboration tools/framework throughout the organization. - Meet with various organizational units to define business needs/objectives.- Plan, design, and document business solutions utilizing collaboration software tools.- Oversee projects aimed at improving and promoting collaboration throughout the organization.- Act as thought-leader in defining organizational collaboration strategy and best practices.- Leverage Microsoft Premier Support and Business Partners as needed to solve problems.

Customer Focus •Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.•Ability to assess customer support needs when they arrive by listening, and provide solutions to customers stated and unstated needs. •Be empathetic toward customers while diagnosing, repairing, and supporting issues.•Provide personal training for new and existing customers, helping them acquire knowledge and skills to build and enhance knowledge of devices and services. Technological Capability•Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. •Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings. •Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices. •Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization. •Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.

- Maintains strong relationships with local small business owners and provides insight to how Microsoft can increase their productivity with Microsoft products and services. - Maintains an elite level of Microsoft product and services knowledge leading me to consistently maintain top sales numbers.- Assists customers with technical appointments regarding Windows 10 troubleshooting, hardware and software failure- Currently leads a team of employees that create and implement plans for new device imaging processes and new store set designs.- Teaches weekly Microsoft one-on-one trainings and group workshops to local businesses and customers.- Develops relationships with many small business owners resulting in large revenue for Microsoft. - Provides one-on-one coaching for employees based on individual needs. Listened to their stories, determined aspirations and conveyed positive feedback to increase productivity levels.- Provides oversight of multiple visual and sales teams on business objectives and tracks progress to ensure project milestones are completed on time and with the desired resultsAccomplishments:- Recently lead multiple off-site Microsoft trainings at local schools teaching the advantages of using OneDrive, Office 365, Surface products, and Microsoft services. As a result of these workshops, store traffic thrived resulting in over $100,000 in revenue over the next 2 days.- Since taking over leadership of our visuals team and equipping them with the proper communications, and product organization solutions,the completion of store projects have increased by 35%, saving many labor hours.- Voted monthly and quarterly MVP by the store because of my hard work ethic and passion for customer service, which translated to top sales numbers and great customer relationships.