Keaton Allen, Mba Email & Phone Number

Mesa, Az, Us

Tempe, Az, Us

Tempe, Az, Us

Customer service lead for an SAP implementation called the Customer Modernization project.

Tempe, Az, Us

Improve communications between customers and customer service reps. Led the creation, training, launch and continued development of customer service's knowledge management system. Implemented a new speech analytics program to help focus attention to where improvements will have the greatest impact. Oversaw the customer contact center response plans to disaster and emergency situations. Liaison with other departments to ensure information, processes, and procedures remain updated. Create multimedia pieces to train and inform customer contact center employees. SRP is among the largest public power utilities in the nation and the Phoenix area's largest supplier of raw water, serving more than 2 million businesses and residents in Central Arizona.

Oversee statistics for the school's boys basketball teams (2023-2024) and girls basketball teams (2022-2023)

Direct the development, administration, and finances of the company. Establish and maintain business relationships and negotiate contracts and specs of projects. Hire, train, mentor, and evaluate contractors as needed to accomplish projects. Project manager responsible for the timeline and quality of the finished product. Notable Accomplishments:• Lonely Planet Contributor. Photos used to promote travel to Amman, Jordan. (2020)•. Produced and co-authored the negotiations training video to be used nationwide by Marriott International to train sales teams. (2009)• Designed and produced two JW Marriott Resort and Spa commercials to be e-blasted to 50,000+ Marriott Reward members. (2009)• Captured thousands of photographs and video of Thunderbird and ASU students on 6 different continents that are currently used on their website and in brochures and printed magazines. (2011-2018)• Wrote a featured article and produced photography about an ASU alumnus for the Thunderbird Alumni Magazine. (2017)• Produced photography for an article published in the New Era. Part of a team of religions magazines with over 13 million copies circulated each month in print and online.• Led teams to capture and produce dozens of trainings, digital collateral, and product demonstration videos for companies including Marriott International, Hilton Hotels, Listen University, Ulthera, Kyani, iLearningGlobal, Thanks Matrix, Salt River Project (SRP), and NuCerity International. Shooting locations have included Scottsdale, Las Vegas, Salt Lake City, Miami, Cancun, Jamaica, Shanghai, Beijing, Portugal, Morocco, and the Cayman Islands. (2004-2022)• Recorded multiple client events for Marriott International and produced custom websites to share photos and videos with top Marriott clients. (2004-2010)

Oversee the Listen University Creative Team; including marketing, media, and branding. Acquire and coach faculty and guest speakers. Direct the production of live and recorded audio/video content. Sought after guest speaker focusing on the importance of continuous learning. Listen University is a network marketing company with education and personal development as our focus. Every month you’re guaranteed to learn things you will NEVER learn otherwise! Like to learn? All our contributors are highly credentialed educators and speakers qualified to share their wisdom and impact our lives.

Tempe, Az, Us

Lead, direct, and manage all degree program operations including strategic planning, organizational structures, brand management, budgets, account management, and staffing requirements for all masters-level degree programs at the Thunderbird School of Global Management. Oversee all international travel including programs, courses, lodging, flights, and itinerary. Facilitate international trips during time abroad and draw learning outcome conclusion with students once returned back to school. Lead, supervise, and evaluate a team of 9, one of which is a subordinate director. Manage dozens of additional employees and contractors to teach courses, provide food & beverage, provide hotel space, and maintain meeting rooms. Sit on a marketing committee to determine media buys ($800k each year.) Notable Accomplishments:• Developed program budgets as high as $11.6 million to pay for faculty, staff, and operating expenses.• In 2018, charged to lead the redevelopment of TBIRD's flagship MBA-degree. Utilized all-faculty meetings, small committees, and conducted interviews. Presented short- and long- term implementation suggestions to the dean and provost office that were immediately implemented.• Conceptualized, proposed, and received approval to build two new degree programs designed to attract a global audience. Created a presentation and received approval for the Global Cohort by the Arizona Board of Regents in 2016. Program will be held in 6 different countries.• Selected, designed, and managed study abroad seminars in 15 different countries. Negotiated contracts for airfare, hotel, and ground transportation. Personally led 6 trips to ensure adequate quality, to train and mentor staff, and to further build relationships with strategic partners overseas. • Represented Thunderbird and ASU at industry conferences. Hosted a regional Executive MBA Council conference in 2018 that was attended by 17 universities and 15 strategic partners from the US and EU.

Phoenix, Arizona, Us

Lead, direct, and manage all Executive MBA programs in Arizona and abroad (Switzerland and Saudi Arabia.) Design and execute the recruiting, business development, and admissions strategies. Collect and analyze student feedback to ensure customer satisfaction. Collaborate with Academic Director to develop curriculum and hire top faculty. Lead, train, and monitor performance of recruiting and operations teams to maximize profits and ensure best-in-class executive programs. Manage the program brand and council with the administration to develop operating objectives, organizational structures, and staffing requirements.Notable Accomplishments:• Led, supervised, and evaluated a team located in our Arizona, Geneva, and Moscow offices. Team size ranged from 4 to 12 coordinators, managers, and directors. Executive MBA programs were based in Arizona and Switzerland. Co-created a customized degree program in Riyadh, Saudi Arabia.• Generated as high as $4.3 million of tuition revenue each year. Developed and authorized expenditures for an annual operating budget that reached $2.2 million.• Hosted between 20-41 recruiting events each year including class visits, information sessions, and recruiting fairs.• Established and hosted the Thunderbird Executive Lecture Series each summer that attracted to each event as many as 250 members of the local business community to come discuss global business topics. In 2017, this series was co-sponsored by the Phoenix Business Journal.• Selected, designed, and managed study abroad seminars in Brazil, China, Czech Republic, Chile, Colombia, Germany, India, Jordan, Malaysia, Morocco, Nepal, Peru, Philippines, Portugal, Romania, Russia, Singapore, Switzerland, UAE, and Vietnam. Included site selection, contracts with partners, admitting students, and assigning faculty & staff. Led the ground operations of 10 of these global field seminars personally to ensure their success and meet with potential strategic partners.

Phoenix, Arizona, Us

Design and execute the recruitment plan for all Thunderbird degree programs to achieve school revenue goals. Monitor and develop fulltime and part-time staff performance. Work closely with the marketing department to create collateral and campaigns to attract high quality potential students from around the world. Maintain an active involvement in lead generation. Evaluate each applicant and determine admission. Notable Accomplishments:• Led, trained, evaluated, and mentored 5 fulltime recruiting staff as well as an eager student-worker team that fluctuated from semester to semester. Trained, evaluated, and re-trained a third-party recruiting team in Portland that focused on selling our online products.• Used data in current and past CRM systems to help monitor and improve productivity of staff. Determined most effective type of leads, which cities to visit, and which undergraduate schools were most effective from which to recruit. Trained staff and improved yield of activities.• Created a budget proposal and promoted financial accountability throughout the department. Recruited in 21 US cities as well as 40 global cities across South America, Asia, and the Middle East. Maximized our $418,000 recruiting budget by using time in country to attend fairs, conduct interviews, meet with alumni, and build strategic relationships with embassies and companies.• Prepared and presented weekly reports to the dean to discuss recruiting statistics, trends, and forecasts.

Phoenix, Arizona, Us

Establish and maintain strategic relationships with corporate and university partners to help achieve revenue targets. Manage the offering of scholarships to partner institutions for key employees to attend Thunderbird. Host recruiting events at companies, fairs, and on campus. Negotiate the terms of partner contracts. Evaluate current agreements to determine if each agreement should be promoted, adjusted, or discontinued. Work with faculty to design certificate and dual degree programs that bring value to current and potential partners.Notable Accomplishments:• Established agreements between Thunderbird and 151 different strategic partners; trading varying levels of scholarships in return for exposure and official promotion of the school. Example partners: BP, Hilton Hotels, PepsiCo, Northrup, Toyota.• Built a strategic relationship with Laureate International Universities. Established a partnership with 10 different Laureate institutions located in Brazil, France, Germany, Italy, Malaysia, Morocco, Portugal, Spain, Switzerland, and Turkey.• Built relationships and began creating dual degree programs with Embry Riddle, University of Houston, and Monterrey Institute of Technology.

Bethesda, Md, Us

Establish and maintain mutually beneficial corporate sales relationships to achieve revenue targets in assigned hotels. Oversee business intelligence gathering to target potential relationships. Assess client needs, propose and negotiate annual contracts, train and mentor the hotel service delivery staff. Responsible for booking all revenue streams including groups and meetings, transient production, extended stays, and sourcing outbound meetings and groups. Meet regularly with regional directors and general managers to discuss short- and long-term staffing needs, forecasts, and goals. In addition to assigned hotels, negotiated outbound contracts to Marriott’s 3,500 hotels globally. Hotel brands include JW Marriott, Ritz-Carlton, Marriott Hotels & Resorts, Courtyard by Marriott, Residence Inn by Marriott, SpringHill Suites, TownPlace Suites, Fairfield Inn, and Execustay.Notable Accomplishments:• Represented 93 multi-branded hotels in Marriott’s West Southwest Region. Specialized in defense contractors. Was an active member of the Global Account team for 20 of Marriott’s top 100 corporate accounts. Example: General Dynamics, Boeing, Raytheon, Lockheed Martin. (2010-2011)• Worked with mid- and upper-level executives to achieve over $16 Million in annual revenue from accounts. (2010)

Bethesda, Md, Us

Establish and maintain mutually beneficial corporate sales relationships to achieve revenue targets in Marriott hotels in Scottsdale, AZ. Oversee business intelligence gathering to target potential relationships. Assess client needs, propose and negotiate annual contracts, train and mentor the hotel service delivery staff. Responsible for booking all revenue streams including groups and meetings, transient production, extended stays, and sourcing outbound meetings and groups. Meet regularly with regional directors and general managers to discuss short- and long-term staffing needs, forecasts, and goals.Notable Accomplishments:• Created a strategic partnership between Marriott International and General Dynamics. Unified both previously reluctant parties and led a joint call with Mr. Marriott to negotiate a 3-year $225 Million agreement. (2009). This agreement has been renewed 4 times.• Increased total sales by 93% and became Arizona Market Sales Manager of the Year. (2007)• Negotiated a $2 Million contract with Progressive Insurance to shift travel into Marriott Hotels from our competitor hotels making it that year’s largest share-shifted contract in the Marriott Western Region. (2007)

Bethesda, Md, Us

Establish and maintain mutually beneficial corporate sales relationships to achieve revenue targets at the Residence Inn Phoenix Airport. Oversee business intelligence gathering to target potential relationships. Assess client needs, propose and negotiate annual contracts, train and mentor the hotel service delivery staff. Responsible for booking all revenue streams including groups and meetings, transient production, extended stays, and sourcing outbound meetings and groups. Meet regularly with regional directors and general managers to discuss short- and long-term staffing needs, forecasts, and goals.

Springfield, Massachusetts, Us

Recruit, hire, and train new reps and interns while growing a private sales practice. Assessed hundreds of clients' financial needs helped them establish financial and insurance products. Interviewed, recruited, and trained team in sales processes to increase individual and team sales. Led a team to conceptualize and create an online productivity tracking program which was adopted by Mass Mutual offices in Utah and Colorado.

Managed the marketing and B2B relationships for distribution of nutritional products. (Often grocery stores and salons.) Responsible for all lead generation. Oversaw account managers. Recruited and led team to create a corporate website to sell products.

Salt Lake City, Ut, Us

Taught cohorts of missionaries to speak English and perform their duties well in the United States. Responsible to teach groups that represented different cultrues including Mongolia, Russia, Asia, Europe, and Latin America.

This was a failing business that my father and I bought while I was in college. I oversaw a small staff of student workers. Made improvements to the pizza menu, including adding dessert pizzas. Improved customer service through training and staffing changes. Launched multiple advertising campaigns to attract new audiences. Successfully sold the company after one year. (Didn't sell the soft serve ice cream machine. Decided to keep that in my dorm room.)

Mba, International Management

Bachelor Of Arts In Economics, Minor In Portuguese