Keaton West Hernandez, Ed.D. Email & Phone Number

Austin, Tx, Us

-Analyze content for GlobalLogic with their client, a Fortune 10 tech company in Research, Artificial Intelligence, Machine Learning, Generative AI, and Large Language Models

Austin, Texas, United States

-Successfully managed a team of two Trainers on a high-stakes project focused on TX Medicaid, ensuring smooth operations and optimal performance-Spearheaded the design and execution of technically advanced training programs tailored specifically for the TX Medicaid project, contributing to enhanced employee proficiency and project success-Developed comprehensive documentation outlining operational processes for the Austin office, including meticulous process maps, procedural outlines, RACI matrices, and learner needs matrices, ensuring clarity and efficiency in operations-Crafted and delivered a spectrum of training and operations-related deliverables to clients, such as meticulously planned training schedules, and streamlined project onboarding and offboarding procedures, fostering strong client satisfaction and trust-Acted as the primary administrator for the learning management system (LMS), ensuring seamless delivery of client training, reflecting adeptness in managing technological platforms crucial for organizational success

Austin, Tx

-Supervised a diverse team consisting of two full-time employees and 38 part-time employees, fostering a collaborative and high-performing work culture-Orchestrated the seamless onboarding of over 1,500 new clients and stakeholders annually, ensuring a smooth transition and positive initial experience-Collaborated with internal teams and external partners to meticulously plan and execute events catering to approximately 1,500 participants annually, demonstrating adept organizational and interpersonal skills-Spearheaded the development and implementation of a highly effective second-phase onboarding program for approximately 1,000 clients annually, enhancing client engagement and retention-Managed multiple budgets exceeding $220,000, allocating resources judiciously across various initiatives, events, and employee compensation schemes, ensuring fiscal responsibility and optimal utilization of funds-Oversaw the management and utilization of diverse technology and software systems, including Collegiate Link, Smartsheet, Tableau, Box, Eventbrite, Canva, and Canvas, streamlining registration processes, client training, and data tracking with precision-Created, maintained, and tracked onboarding prerequisites for all incoming clients, ensuring compliance and adherence to organizational standards, and fostering a structured and efficient onboarding process

Pensacola, Florida Area

-Managed organization software for 8,000 constituents, ensuring smooth operations, user support, and data integrity, driving organizational success through technology-Orchestrated the seamless execution of large-scale events catering to 1,000-8,000 stakeholders annually, ensuring exceptional attendee experiences and achieving organizational objectives -Spearheaded the successful implementation of diverse community involvement and service programs, fostering meaningful connections and making a tangible difference in the community-Demonstrated adept leadership by selecting, training, managing, and evaluating a team of one full-time and two part-time employees, fostering a collaborative and high-performance work environment-Implemented a robust training program, conducting biannual training sessions for all full-time and part-time employees within the department, ensuring ongoing skill enhancement-Supported institutional organizations and advisors with account management, leadership transitions, software navigation, and policy compliance, ensuring operational smoothness and organizational success-Proficiently managed budgets over $150,000, ensuring optimal resource allocation for program success and ROI-Provided valuable consultation in policy creation and education, with a focus on risk management and safety, ensuring compliance with regulations and safeguarding the well-being of stakeholders-Designed comprehensive assessments, meticulously reviewed collected data, and applied findings in future planning for programs and events, driving continuous improvement and enhancing effectiveness

Pensacola, Florida Area

-Orchestrated outreach initiatives for commuting constituents, ensuring effective engagement and satisfaction within the community-Managed end-to-end client onboarding process, including registration, invoicing, staff training, and advisement, fostering long-term client satisfaction-Played a pivotal role in planning and coordinating logistics for large-scale events, ensuring seamless execution and impactful attendee experiences-Directed daily operations, managed communication systems, recruited members, and provided continuous support to constituents throughout their journey-Led and developed a team of employees and interns, fostering a culture of excellence and professional growth within the department-Created and distributed publications including newsletters, alerts, and guides, enhancing communication and community engagement

Pensacola, Florida

-Successfully onboarded 2,700 clients and stakeholders, ensuring a seamless transition and positive experience, contributing to overall satisfaction and retention-Led recruitment, hiring, training, and management of a diverse team, fostering a high-performance culture and driving team success-Maintained detailed metrics for onboarding-related data, providing critical insights to organizational leadership for informed decision-making and continuous improvement-Developed comprehensive online onboarding courses, enhancing accessibility and efficiency while ensuring consistent delivery of essential information.-Acted as primary administrator for onboarding registration software, overseeing updates, tracking registrations, and generating data reports, showcasing proficiency in technology utilization for process optimization-Instructed Academic Foundations Seminar course section, contributing to student academic development and success, demonstrating expertise in instructional delivery and student engagement

-Conducted personalized academic sessions with students, focusing on enhancing literacy, study skills, time management, organization, and effective test-taking strategies, while fostering independent learning among student-athletes-Developed individualized learning profiles for incoming student-athletes and initiated community outreach programs like Raider Readers-Supervised, assessed, and managed a team of 40-50 general tutors, while also organizing and executing academic workshops for student-athletes -Facilitated individual student growth, coordinated comprehensive tutor training sessions both in-person and online, interpreted psychoeducational testing outcomes, and formulated Individualized Academic Plans tailored to student-athlete learning concerns

Doctor Of Education - Edd, Higher Education/Higher Education Administration

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Activities and Societies: RaiderThon Executive Committee

Bachelor Of Arts (B.A.), Dance And General Business

Activities and Societies: Alpha Chi Omega, Chi Tau Epsilon, Texas Tech Dance Company