Karen Austin Email & Phone Number

Experienced executive with a proven track record in personnel management with a focus on the creation, management and improvement of customer support and help desks where cost effective, measureable client support is critical to the success of the organization.Flexible, able to multi-task multiple responsibilities and projects, and willing to take on new tasks to accomplish business objectives. Able to handle dissatisfied customers and deliver cost effective solutions to reduce waste and improve quality.Specialties: Customer service,project management, process analysis and redesign, Six Sigma Greenbelt, cost/benefit analysis, vendor management, internet business infrastructure (B2B & B2C), call center management, customer relationship management, call center set-up and proposal management. Masters Degree in Telecommunications Management.

Listed skills include Vendor Management, Project Management, Customer Service, Cross Functional Team Leadership, and 10 others.