Leads QA process improvements for the Business Inteligence Team. Develping and strengthing quality of the data and process for the Operations team reporting capaibilities.

Accountable for the oversight and success of the Wireline and Wireless Postpaid Care test efforts, including quality assurance, test advocacy, resource planning, people management, operational efficiency, and issue resolution, and perform as an oversight & escalation point for all testing activities while leading executive-level communications on overall scope and status of testing. Executed hiring, training, performance reviews, and disciplinary activities while coaching and mentoring reports per individual professional development plans and organizational goals.🔹 Forecast, allocated, and managed a $300K annual budget; Provided oversight for 14 employees and 45 contractors 🔹 Managed testing across 3 teams with different development lifecycles 🔹 Transformed Wireline QA from an oversight model to a hands-on testing team of lead developers and test architects, test engineers, and testers, enabling on-time releases🔹 Partnered with development teams to implement reliable business solutions, processes, and timelines, reducing defect density from over 400% - 600% per month to 100% - 150% per month🔹 Led a successful test transformation initiative, reducing tester ramp-up times by roughly 90%🔹 Led testing, product, business, and development teams through a 3-year $75MM program to replace key applications in the Wireline Sales, Order Entry, Provisioning, and Billing domains phasing out 200+ legacy programs and saving $122MM🔹 Developed an excel-based reporting suite utilizing ALM Business View for data updates and automated the reporting process, reducing the reporting process from hours to minutes

Accountable for oversight and success of the Wireline and Wireless Front Ends Channels (Digital, Sales, Care) testing efforts, including quality and test advocacy, resource planning and management, and issue resolution. Oversaw and implemented director-level budgets, including the development of reporting and cost management.🔹 Forecast, allocated, and managed a $6.5MM budget for 130+ resources; Managed 3 teams🔹 Successfully merged large UAT and IT functional test teams with 10 Planners and 25 resources to create 1 test, satisfying 2 testing life cycles yielding $2MM in OPEX cost savings 🔹 Led a team of over 130 testers (employees and offshore contractors)🔹 Managed the mobile QA team and transformed the handset provisioning triage process to eliminate 40 hours of wasted time per device🔹 Managed testing for a large-scale billing system upgrade with a ramp up of 50 offshore testers after a large corporate downsizing 🔹 Streamlined departmental estimation and costing model; Improved LOE accuracy by 40% 🔹 Supported the sales channel in developing a staffing model and testing processes to support testing in Agile development environment

Accountable for the success of Load and Performance Testing efforts. Responsible for quality and test advocacy, resource planning and management, and issue resolution. Identified and assigned roles for each release, provided coaching to team members, and maintained budgetary compliance. Performed as an oversight & escalation point for all testing activities and led executive-level communications on the overall scope and status of testing.🔹 Recruited, trained, and managed a technical team of 12 employees and 30 contractors🔹 Streamlined the L&P test methodology for migration to a risk-based model for 30% cost savings with increased efficiencies and quicker releases

Accountable for functional testing tools, automation infrastructure and support, including ALM, Servers, SSRS (Microsoft SQL Server Reporting Services), and SQL Server. Managed testing for Wireline OSS to support inventory and provisioning of IP services, testing the workflow from ordering through billing. Prioritized and drove at-risk projects.🔹 Oversaw and managed 41 resources across 3 teams🔹 Oversaw functional test delivery of a data masking program affecting 50 applications and groups, resulting in cost avoidance of ~$100MM in penalties or lost work🔹 Created, developed, and implemented business case for a test creation methodology (using HP BPT) to streamline test planning and execution; Automated 25 wireless applications; Increased automation from 4% to ~30%🔹 Managed testing for a multi-million-dollar program to implement NetCracker to support inventory and provisioning of IP services🔹 Managed testing for Sprint’s Cable VoIP IT offering for companies, including Time Warner Cable, Mediacom, et al.