Kebitsamang Raleche Email & Phone Number

Mamoth House, Lethole Road, Maseru, Lesotho

- Achieved an 80% increase in line availability by implementing cloud-based Contact Centre technologies, resulting in improved customer satisfaction and optimized business processes for Mamoth.- Integrated mobile money platform - Mpesa with the medical aid system which increased our mobile payment channels to 33%.- In cooperation with the three departments.

Kings Way Road, Moposo House, Ground Floor, Maseru, Lesotho

- In charge of mamoth Health benefit design development which increased membership by 5%.- Oversaw overall Mamoth Health operations in collaboration with management and stakeholders.- Expanded Mamoth Health network of designated network of service providers by signing a contract with Mediclinic group of hospitals.

Maseru, Lesotho

- Pioneered a project to migrate to a new medical aid administration system in 2016, which included business requirements development, requirements mapping with the vendor software, data migration mapping, system testing, system training, and system go-live in collaboration with Afrocentric and Medikredit which minimized manual work by 50%.- Centrally.

Lesotho

IT technician and Web Developer...

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: Reading Team, MACS_VPC, Soccer Player BSc Computer Science

High School/Secondary Diplomas And Certificates

Activities and Societies: Science Club JC and COSC