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My name is Keith Bruce, and over the past 10 years, I have finely honed my competencies in fostering innovation in corporate processes through inclusive leadership. From starting out as a Sales Specialist at Apple to assuming more leadership roles of increasing responsibilities – across 4 organizations, my career accomplishment is highlighted by my versatility, adaptability, and a commitment to excellence. Beyond these, with my key understanding and commitment to the value of diversity, equity, and inclusion, I excel at building and leading high-performance teams that habitually meet/exceed shared executives.My background features unique expertise in securing new customers and outperforming sales goals—as well as training and leading outstanding leaders and teams. By leveraging a keen ability to quickly connect with clients and negotiate win-win sales deals, I excel at building profitable and lasting client partnerships leading to sustained revenue growth. Additionally, my success in client relationship building and management positions me to make a significant impact on your organization.With a reputation for my ability to manage trusting senior-level client relationships – understanding their objectives to facilitate exceptional levels of service and repeat business, my additional talents in coordinating key partners/stakeholders consistently ensures top-flight client service and satisfaction while maximizing efficiency of assigned operations.Feel free to connect with me:Phone: 775-232-3889 | Email: keith@venndiagrampartners.com
Archerreview
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- archerreview.com
- Employees:
- 46
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Senior Revenue Operations ManagerArcherreviewReno, Nv, Us
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Institutional Success ManagerOnlinemeded Oct 2024 - PresentAustin, Texas, Us -
Institutional Support AnalystOnlinemeded Jul 2024 - Oct 2024Austin, Texas, Us
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Enterprise Support ContractorOnlinemeded Jun 2023 - Jul 2024Austin, Texas, Us
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Regional DirectorLegalmatch Apr 2022 - May 2023Reno, Nv, Us -
Managing DirectorVenn Diagram Partners, Llc Nov 2021 - Dec 2022Boston, Ma, UsOffer professional management and strategic consulting services to organizations aiming to undergo cultural transformation, enhance employee experience, boost retention rates, and promote overall well-being. Facilitate the development of internal capabilities for the assessment and sustainable advancement of Diversity, Equity, and Inclusion (DEI) initiatives.Design and execute tailor-made leadership development programs to cultivate leadership excellence within an organization. Create, implement, and deliver comprehensive diversity and inclusion strategies and workshops to foster an inclusive workplace environment. Provide one-on-one executive coaching to support the growth and development of organizational leaders.Conduct engaging keynote speeches and workshops that promote interactivity and knowledge sharing. Collaborate with esteemed thought leaders and DEI experts to assist in the creation and efficient scaling of Employee Resource Groups (ERGs) on a global scale. -
Sales Associate ManagerCustomink Feb 2017 - Dec 2021Fairfax, Va, UsLed a diverse cross-functional team of up to 21 sales professionals, consistently surpassing sales targets and contributing to bottom-line growth. Prioritized the development of team members to ensure a robust talent pipeline.Achieved consistent revenue growth, earning recognition as the top-performing sales leader from 2019 to 2021. Fostered a high-performance, cohesive team and bolstered team engagement through continuous support and development of team members and leaders, resulting in a 95% engagement index for YE 2020.Took charge of training and advancing key team members, with four supporting team leads transitioning into frontline management roles. Additionally, 98% of team members achieved higher performance levels in 2021. Pioneered the launch of the company's Diversity, Equity, Inclusion, and Belonging initiatives, including the curation of diverse educational content and the creation of original video content highlighting the historical significance of various diversity initiatives.Recognized with Custom Ink's Spirit Awards in 2017 and 2019, acknowledging outstanding team collaboration and embodiment of the company's core values, which include the Golden Rule, Ownership, and Innovation. -
Lead Singles Satisfaction Assurance AssociateCustomink Nov 2014 - Feb 2017Fairfax, Va, UsRealized substantial cost savings and streamlined the production process by providing inclusive leadership to a 14-member Satisfaction Assurance team. Directed team performance enhancement initiatives by conducting comprehensive metric evaluations and creating individualized success plans as necessary.Sustained a highly motivated workforce by implementing performance metric tracking systems, empowering team members to monitor and adapt their performance to align with organizational objectives.Honored with Custom Ink's 2015 Spirit Award in recognition of exceptional team collaboration and exemplification of the company's core values, including the Golden Rule, Ownership, and Innovation.
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Singles Satisfaction Assurance AssociateCustomink Aug 2012 - Nov 2014Fairfax, Va, UsEliminated errors in the production process by meticulously reviewing new customer orders to correct any potential issues before sending the order into production. Maintained a balance of high quality, productivity, accuracy, and customer satisfaction, leading to retention and service loyalty. Received recognition for exceeding goals consistently between the Summer of 2013 - Fall 2014.
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Lead Sales/Service RepresentativeCustomink May 2012 - Aug 2012Fairfax, Va, UsCollaborated closely with the Lead Sales Trainer to design and execute training programs for over 40 new recruits as part of the Reno site launch. Assumed the role of a new hire coach, facilitating their swift integration into the team and ensuring they reached proficiency within established timelines.Appointed as the primary liaison for fostering cross-functional cooperation between various departments and the culturally diverse Reno Sales organization. Diligently monitored and coached phone team members to conduct high-quality conversations resulting in increased order values, all while consistently maintaining a customer satisfaction rate exceeding 50%.
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Sales/Service RepresentativeCustomink Feb 2010 - May 2012Fairfax, Va, UsExercised sound judgment by effectively conveying precise product messaging, providing relevant information, and offering valuable resources to targeted customers, thereby optimizing revenue generation. Employed a consultative approach when working with clients, carefully aligning them with tailored solutions to fulfill their custom apparel requirements, consistently achieving sales growth each quarter.Pioneered and managed the implementation of an innovative process enabling customers to order custom-designed products not featured in our catalog, enhancing our service offerings and expanding our market reach.
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Lead SpecialistApple Inc. Sep 2006 - Nov 2009Cupertino, California, UsCharged with the training and supervision of a team of Sales Specialists to consistently achieve Apple's performance benchmarks. Achieved rapid promotion to Sales Lead within a brief six-month period due to demonstrated exceptional leadership qualities.Engaged actively with the local community by curating and maintaining a diverse array of site events encompassing creative classes, live presentations, community gatherings, and youth programs. Assumed full responsibility for workforce management and the scheduling of Sales Specialists to effectively meet customer demand. Inspired and guided Sales associates to not only meet but surpass sales objectives through exemplary client relationship management.Appointed to spearhead the training efforts for the original iPhone launch within the assigned market. Attained T3 (Train The Trainer) certification, granting full accountability for training other regional trainers on new processes and rollouts.
Keith Bruce Skills
Keith Bruce Education Details
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The Art InstitutesDigital Media Production
Frequently Asked Questions about Keith Bruce
What company does Keith Bruce work for?
Keith Bruce works for Archerreview
What is Keith Bruce's role at the current company?
Keith Bruce's current role is Senior Revenue Operations Manager.
What is Keith Bruce's email address?
Keith Bruce's email address is ke****@****ail.com
What is Keith Bruce's direct phone number?
Keith Bruce's direct phone number is +177523*****
What schools did Keith Bruce attend?
Keith Bruce attended The Art Institutes.
What skills is Keith Bruce known for?
Keith Bruce has skills like Mac, Customer Service, Os X, Photoshop, Social Networking, Adobe Creative Suite, Sales, Graphic Design, Wordpress, Illustrator, Facebook, Photography.
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